97 reviews
1570 Highbury Ave N Unit 1, , ON N5Y 5N7
#compassionateCare#friendlyStaff#knowledgeableVet+13
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and a vet who is knowledgeable, thorough, and great at explaining options. Many noted smooth experiences for puppies and anxious pets, successful procedures (like neuters, dental work, and other surgeries), and attentive follow‑ups. Reviewers also highlighted fair/competitive pricing, a very clean, well‑run facility, and the clinic’s willingness to accommodate urgent or same‑day needs, even for new clients.
💬Common Feedback & Suggestions
While most feedback is positive, a minority of reviewers reported concerns about bedside manner and feeling pressured toward tests or higher‑cost options when on tight budgets. A few mentioned pricing frustrations (e.g., follow‑up fees or finding it pricey) and occasional scheduling rigidity when seeking urgent or early‑morning appointments. There are isolated but serious allegations about poor accountability/equipment and adverse outcomes, contrasted by many reports of good results and long‑term trust. Overall sentiment is strongly favourable, with these critiques noted by a smaller subset of reviewers.
🏥Clinic Specialties
- Neutering and soft‑tissue surgery
- Dental procedures and extractions
- Dermatology and skin issues
- Senior pet care and compassionate euthanasia
- Urgent care and same‑day visits
- Puppy wellness and vaccinations
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#fairPricing#notPushyAboutExtras#cleanFacility#quickAppointments#emergencyAccommodations#followUpCalls#petComfortHandling#longTermClients#budgetConcerns#schedulingIssues#seriousAdverseEvents
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—many reviewers were fit in the same day, but a few noted limited early‑morning availability.
- Ask for written estimates and discuss your budget up front; most found pricing fair and not pushy, while a few felt pressure for added tests.
- Bring previous medical records for new‑patient visits to help the team assess quickly and avoid duplicate procedures.
- If your pet is anxious or large‑breed, let staff know—they’re frequently praised for gentle handling and keeping animals calm.
- For after‑hours concerns, phone first to confirm availability; some reviewers were helped close to closing time in emergencies.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pond Mills Animal Hospital is located at 1166 Commissioners Rd E, London, ON N5Z 4W8. The closest listed public transport stop is Deveron at Pond Mills EB - #2819, a bus stop about a 10-minute walk away. No nearby paid parking lot was found in the provided search data, so street parking is typically available in this area; check local signage before leaving your vehicle.
Pond Mills Animal Hospital's opening hours were not provided, so call ahead to confirm current hours before visiting. This is especially important for urgent concerns or if you need an early-morning or same-day appointment.
You can contact Pond Mills Animal Hospital by phone at (519) 601-3011. Calling is the best option in the provided information, especially for booking, urgent questions, current hours, and cost estimates.
To book an appointment at Pond Mills Animal Hospital, call the clinic to ask about availability. Review feedback suggests some pet owners were accommodated for urgent or same-day needs, but availability can vary, so it is best to enquire in advance.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call Pond Mills Animal Hospital for a current quote, and for procedures such as dental work, neutering, or surgery, ask for an itemized written estimate. After-hours or urgent care, when available, is typically more expensive. Pet insurance and third-party payment-plan options may help some owners manage costs, but confirm any clinic-specific billing options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay, but the provided data does not list Pond Mills Animal Hospital's specific payment methods. Call ahead to confirm accepted payment types, pet-insurance claim support, or any third-party payment-plan options.
The provided review summary highlights neutering and soft-tissue surgery, dental procedures and extractions, dermatology and skin issues, senior pet care, compassionate euthanasia, urgent care and same-day visits, puppy wellness, and vaccinations. For a specific concern, call to enquire whether the clinic can assess your pet's needs.
Pet owner feedback is strongly favourable overall in the provided review summary, with high satisfaction for cleanliness, service attitude, medical expertise, convenience, and recommendability. Owners often praised the friendly and compassionate team, clear explanations, gentle handling of anxious pets, successful procedures, attentive follow-ups, and fair or competitive pricing. A smaller number of reviewers raised concerns about bedside manner, feeling pressured about testing or costs, pricing frustrations, scheduling rigidity, and isolated serious adverse experiences.
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Last updated: July 28, 2026