143 reviews
1965 Salem Rd N #5, , ON L1T 0J9
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the warm, compassionate team and vets who are patient with anxious or reactive pets. Many mention clear explanations, thorough answers to questions, and follow‑up after visits. Same‑day or urgent appointments are frequently accommodated, and pricing is often described as reasonable with no pressure to add unnecessary tests. Owners also report good outcomes with dental procedures, spays, allergy care, and help for urinary issues.
💬Common Feedback & Suggestions
A minority of reviews report serious concerns, including surgical complications after spays (loose or infected stitches), rough handling during an orthopaedic exam, and allegations of misdiagnosis or insufficient treatment (including a urinary obstruction case and one leading to loss of a pet). Experiences with mobile euthanasia and billing transparency are mixed, with a few citing unexpected add‑ons or unclear quotes. There are occasional complaints about rudeness or poor customer service, and one distressing report of a cat escaping from the clinic. While most feedback is positive, these issues suggest room for clearer communication, gentler handling, and tighter procedural controls.
🏥Clinic Specialties
- Spay/neuter and soft‑tissue surgery
- Dentistry and dental extractions
- Emergency and same‑day care
- End‑of‑life and mobile euthanasia
- Feline urinary tract issues
- Allergies and dermatology
🏷️Keywords
#compassionateCare#friendlyStaff#patientWithReactivePets#clearCommunication#explainsOptions#quickAppointments#sameDayEmergency#reasonablePricing#noUpselling#shortWaits#mobileEuthanasia#endOfLifeSupport#pricingTransparencyConcerns#surgicalComplicationReports#misdiagnosisAllegations
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—many reviewers were seen the same day or within 24 hours.
- Ask for a written, itemized estimate before procedures to avoid surprise add‑ons, and clarify what is included for services like mobile euthanasia.
- If your pet is nervous or reactive, mention it when booking; staff are described as patient and can plan gentle handling.
- After surgery, monitor the incision closely and follow the clinic’s aftercare instructions; consider using a cone if your pet is prone to licking.
- Request copies of test results (bloodwork, X‑rays) and an itemized receipt at each visit for your records.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ajax West Veterinary Hospital is located at 368 Kingston Rd W, Ajax, ON L1T 3A4. The closest listed public transport option is Ajax GO, a train station about a 14-minute walk away. Street parking is typically available in this area, but check local signage before leaving your car.
Ajax West Veterinary Hospital asks pet owners to call ahead to confirm current opening hours. This is especially important if your pet needs urgent care or a same-day appointment.
You can contact Ajax West Veterinary Hospital by phone at (647) 781-7560. Call ahead to confirm hours, appointment availability, urgent-care options, and current fees.
To book an appointment at Ajax West Veterinary Hospital, call the clinic directly. If your pet is anxious, reactive, or needs urgent attention, mention that when booking so the team can plan the visit appropriately.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures. After-hours or emergency visits are typically more expensive. Pet insurance and third-party payment-plan options may help some owners, but availability should be confirmed directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay. Some clinics may also support pet-insurance direct claims or third-party payment plans, but you should call ahead to confirm what Ajax West Veterinary Hospital currently accepts.
Ajax West Veterinary Hospital is associated with emergency and same-day care in the provided clinic summary, and many reviewers reported being accommodated the same day or within 24 hours. For urgent symptoms, call ahead before going in so the clinic can advise on availability and next steps.
Ajax West Veterinary Hospital is noted for spay and neuter procedures, soft-tissue surgery, dentistry and dental extractions, end-of-life and mobile euthanasia, feline urinary tract issues, allergies, dermatology, and same-day or urgent care. Ask the clinic which services are appropriate for your pet's specific condition.
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Last updated: July 28, 2026