Pet Health Map Terms of Use

Effective Date: 15 June 2026 Last Updated: 15 June 2026

Welcome to Pet Health Map.

Pet Health Map ("PHM", "the Platform", "we", "us", or "our"), operated by The Cat's Whiskers Co., Ltd., provides a digital service platform focused on pet health information, medical record organisation, AI-assisted care guidance, and connection to veterinary resources.

These Terms of Use ("Terms") govern your access to and use of PHM's website, mobile applications, AI Care, Pet Medical Card, clinic directory, appointment matching and other related services.

By accessing, registering for, purchasing or using Pet Health Map, you confirm that you have read, understood and agreed to these Terms, the Privacy Policy, the Payment, Subscription, Cancellation and Refund Terms, and any service-specific conditions disclosed before checkout and accepted by you.

If you do not agree to these Terms, please do not use Pet Health Map.

1. Scope of Services

Pet Health Map is a digital service platform focused on pet health care, medical information, pet health records, and connection to medical resources.

The Platform may provide all or part of the following services:

Veterinary clinic directory and search;
Clinic address, contact, opening hours, services and other publicly available information;
Editorial content on pet diseases, symptoms, breeds, nutrition and health care;
AI Care health guidance navigator;
Pet Medical Card, health records, document upload, reminders, and health timeline;
Clinic appointment booking and real-time clinic matching;
Online veterinary consultation;
Vet Review or veterinarian care-direction confirmation;
Reviews, ratings, summaries and other user-facing interactions;
Subscriptions, single purchases or other paid digital services;
Other services that PHM may introduce, test or adjust from time to time.

Certain services may be available only in specific regions, on specific devices, operating systems, app versions, membership tiers, payment channels or paid plans.

Free, beta, trial, member and paid features may be adjusted based on product planning, technical conditions, legal requirements or operational needs.

2. Service Categories and Definitions

To prevent confusion across the different nature, providers and responsibility scope of the services, the Platform's services are categorised as follows.

2.1 AI Care Health Guidance Navigator

AI Care is a digital service provided by PHM using artificial intelligence.

Based on the pet information, symptoms, text, images, documents, AI conversation history and other relevant information you provide, AI Care may offer:

information organisation;
follow-up questions on symptoms;
general risk indications;
urgency indications;
next-step care direction;
preparation suggestions before visiting a clinic;
an AI Care report;
organisation of Pet Medical Card content;
other digital features listed on the relevant plan page.

AI Care does not provide:

veterinary diagnosis;
confirmed diagnosis of any disease;
treatment prescription;
medication dispensing;
dosage adjustment;
emergency medical services;
formal medical certification;
any guarantee of a particular disease outcome, treatment or medical result.

2.2 Single-Use AI Reports

A Single-Use AI Report is digital content that the system begins generating or providing upon purchase, based on the information you provide.

The content, format, usage count, retention and whether the report can be written into your Pet Medical Card are set out on the relevant purchase page.

2.3 Vet Review or Veterinarian Care-Direction Confirmation

Vet Review or veterinarian care-direction confirmation is a limited-scope human professional service provided by partner veterinarians or qualified professionals. They review the information you submit and comment on data completeness, general care direction, follow-up observation points or next-step medical arrangements.

The scope, format, delivery time, usage count and other limits are set out on the relevant plan page, purchase page or service description.

Vet Review is not a full in-person clinical consultation. It does not provide confirmed diagnosis, prescriptions, medication, formal medical certificates, or any other medical act that must by law be performed within a complete clinical care relationship.

2.4 Online Veterinary Consultation

Online Veterinary Consultation is a human professional consultation service in which partner veterinarians, at a scheduled time, deliver general pet health information explanations, care direction suggestions, and pre-visit preparation guidance through video, voice, text, or other online channels, based on the information you provide.

Online Veterinary Consultation is a human professional consultation service. It is not a veterinary consultation or treatment service and does not provide:

confirmed diagnosis;
prescriptions;
medication;
formal medical certificates;
any medical service that must by law be provided through a complete clinical care relationship or in-person examination.

If your pet's condition requires physical examination, laboratory tests, imaging, prescription, treatment, surgery, hospitalisation or emergency care, you should still attend a clinic in person.

Use of Online Veterinary Consultation does not automatically establish a veterinarian-client clinical relationship between you and PHM.

2.5 In-Person Clinic Appointment

In-Person Clinic Appointment is the directory, booking and matching tool that PHM provides for veterinary clinics.

Actual consultation, examination, prescription, medication, surgery, hospitalisation and any other medical act are the responsibility of the clinic or veterinarian providing the service.

3. AI Care Service Limitations

3.1 General Information and Care Navigation Purposes Only

The content of AI Care is for general pet health information organisation, care navigation, risk indication and pre-visit preparation reference only.

AI Care does not replace the in-person examination, diagnosis, prescription, treatment or professional judgement of a qualified veterinarian.

3.2 Limitations of AI Output

AI-generated content may be:

incomplete;
inaccurate;
inapplicable to your individual pet;
non-comprehensive in disease coverage;
unable to identify rare diseases;
unable to identify emergencies;
biased due to insufficient input;
erroneous due to technical limitations.

You should not rely on AI Care alone to:

determine whether your pet has a particular disease;
decide whether to delay or skip a clinic visit;
decide on medication type, dosage or stopping medication;
decide whether to undergo tests, surgery or treatment;
manage emergency or rapidly worsening symptoms;
replace a veterinarian's professional consultation.

3.3 Emergencies

If your pet shows any of the following or other suspected emergencies, you should contact a clinic or emergency veterinary resource immediately:

difficulty breathing;
loss of consciousness;
seizures;
significant bleeding;
suspected poisoning;
inability to urinate;
severe trauma;
persistent vomiting or marked weakness;
rapidly worsening symptoms;
any other situation that may threaten life or require immediate intervention.

You must not delay seeking veterinary care while waiting for an AI Care result.

3.4 Information You Provide

AI Care output depends on the data you provide.

If the information is incomplete, inaccurate, outdated, mistaken or misleading, AI output may become unreliable.

You should verify important content yourself and consult a qualified veterinarian where necessary.

4. Vet Review, Online Veterinary Consultation and Other Human Services

PHM may provide Vet Review, Online Veterinary Consultation, care-direction confirmation or other human professional services delivered by partner veterinarians or qualified professionals.

Such services may involve:

designated service providers;
designated service times;
video, voice, text or other online formats;
prior submission of information;
prior booking;
prior payment;
a limited number of uses;
limited service duration.

The actual professional opinion is the responsibility of the veterinarian or qualified professional providing the service, based on the information you provide and their professional judgement.

Human professional services do not purport to replace:

in-person physical examination;
blood, urine or other laboratory tests;
X-ray, ultrasound or other imaging;
prescription or medication;
surgery;
hospitalisation;
emergency medical care.

AI Care, Single-Use AI Reports, Vet Review, Online Veterinary Consultation and in-person clinical care are different in nature. Their pricing, entitlements, cancellation, refund and liability rules are set out on the respective service pages and in the Payment, Subscription, Cancellation and Refund Terms.

5. Clinic Appointment and Matching

PHM may provide clinic appointment booking, real-time clinic matching, medical resource search, or related contact tools.

You understand and agree that:

PHM provides information, booking, contact and matching tools;
Whether your booking is accepted is ultimately decided by the clinic or veterinarian;
Clinics may adjust or cancel bookings due to emergencies, on-the-ground conditions, staffing, equipment or other reasons;
Actual medical fees, treatment, examinations, medication and care decisions are made by the clinic;
PHM does not guarantee the availability of any particular veterinarian, time slot, equipment, medication or medical service;
Before attending any clinic, you should re-confirm important details directly with the clinic;
Clinics' services may be subject to their own rules.

Actual diagnosis, treatment and medical outcomes are the responsibility of the veterinarian or clinic providing the service.

6. Account Registration and Eligibility

6.1 Account Information

Some services require an account.

You must:

provide accurate, complete and current information;
safeguard your account and login credentials;
not share your password, Apple ID, Google account or other authentication credentials;
be responsible for all activity that occurs under your account;
notify PHM immediately of any unauthorised use.

6.2 Age Limit

Users under 18 must have a parent or legal guardian read and agree to these Terms before using the Platform.

A parent or legal guardian's consent is required for any activity involving payment, subscription, document upload or provision of personal information.

6.3 Apple Family Sharing

If a particular subscription plan supports Apple App Store Family Sharing, eligibility, set-up, usage and limits follow Apple's then-current rules.

6.4 Multiple Accounts and Abuse

You must not, through creating multiple accounts, identity falsification, account sharing or any other means:

repeatedly obtain free trials;
circumvent usage limits;
circumvent payment;
improperly obtain member benefits;
manipulate reviews or ratings;
interfere with normal Platform operation;
circumvent account suspension or service restrictions.

7. Pet Medical Card and User-Provided Information

You may create, enter or upload pet-related information, including:

pet basic information;
symptom descriptions;
health records;
consultation records;
prescriptions;
examination reports;
receipts;
images;
audio or video;
other documents.

You confirm that:

You have the right to provide and upload the relevant information;
The information does not infringe any third-party rights;
The information does not contain unlawful, forged or improperly obtained content;
You should not upload unnecessary identity documents, full credit card details, passwords, or sensitive third-party data;
If the information contains third-party information, you have lawfully obtained the right to provide and process it.

PHM may use AI, OCR, text recognition, data structuring, classification, summarisation or other technologies to organise your content.

PHM does not guarantee that recognition, classification, summarisation, translation or structuring results are fully accurate.

You should verify important medical information yourself and rely on the original medical documents and your veterinarian's explanation.

8. Private Health Data and Public User Content

8.1 Private Health and Account Data

Information you input or upload to your Pet Medical Card, AI Care, health records or account, including the following, is private account data and is not public:

symptom descriptions;
consultation records;
prescriptions;
examination reports;
receipts;
private images;
private documents;
AI Care conversations;
other non-public content.

PHM may, only in accordance with the Privacy Policy and to the extent necessary to deliver the services, perform the following on such data:

storage;
processing;
format conversion;
OCR recognition;
summarisation;
structuring;
security checks;
fraud prevention;
debugging;
backup;
legal compliance;
other processing necessary to deliver the services.

Except with your separate explicit consent or where otherwise required by law, PHM will not publicly display your private health and account data or use it directly in advertising, testimonial endorsements or external marketing materials.

8.2 Public User Content

Reviews, ratings, public photos, public text, public feedback and other public content that you actively publish on public pages ("User Content") remain owned by you or the original rights holder.

You grant PHM a non-exclusive, worldwide, royalty-free, sub-licensable right to, only to the extent necessary to operate, improve and promote the Platform:

store;
copy;
edit;
convert format;
translate;
display;
distribute;
create summaries.

You confirm that you have the right to publish the relevant content and grant the above rights.

PHM may remove unlawful, false, infringing, defamatory, spam, advertising, harassing or otherwise inappropriate content, but is under no obligation to pre-moderate User Content.

9. Paid Services, Subscriptions and In-App Purchases

9.1 Paid Services

PHM may offer:

AI Care monthly subscription;
AI Care annual subscription;
Single-Use AI Reports;
Vet Review;
Online Veterinary Consultation;
other digital, human or booking services.

The actual content, price, billing cycle, free trial, usage limits, payment method and cancellation method are set out on the relevant purchase page.

9.2 In-App Purchases

Digital content or subscriptions purchased through the iOS App may be processed by the Apple App Store.

Digital content or subscriptions purchased through the Android App may be processed by Google Play.

Such transactions are also governed by Apple, Google or other app store payment, subscription, refund and cancellation policies.

9.3 Auto-Renewal

Where a plan is marked as auto-renewing on the purchase page, the subscription will automatically renew at the cycle shown at purchase until you cancel through the original purchase channel.

Deleting the App, logging out, ceasing use of PHM or deleting your PHM account does not automatically cancel a subscription managed by the Apple App Store, Google Play or any other third-party channel.

9.4 Restore Purchase

Eligible in-app subscriptions can be restored using the original Apple ID, Google account or PHM account via the "Restore Purchase" function.

9.5 Distance Contract Cancellation Rights

AI Care subscriptions are continuously provided digital services. Distance contract cancellation rights follow applicable Singapore consumer protection law and related regulations.

Where a subscription includes specific digital content that begins generating, being provided or being completed upon purchase, and where the exception to distance contract cancellation rights applies under applicable law, PHM will provide a clear pre-purchase disclosure and obtain your prior express consent before such content is provided.

9.6 Payment Terms

Payment, free trial, auto-renewal, cancellation, refund, family sharing, repeated subscriptions, in-person clinic deposits and no-show rules are governed separately by the Payment, Subscription, Cancellation and Refund Terms.

10. Acceptable Use

You must not:

violate any applicable law or regulation;
gain unauthorised access to PHM systems, databases or other accounts;
use crawlers, bots or automated tools to scrape or download data in bulk;
disrupt, attack, probe vulnerabilities or damage the Platform;
distribute viruses, malware or other harmful code;
impersonate others, falsify identity or provide untrue information;
publish defamatory, harassing, discriminatory, threatening or unlawful content;
upload content that infringes intellectual property, privacy or other rights;
resell, license, copy or commercially exploit PHM data without permission;
attempt reverse engineering, cracking or circumvention of Platform restrictions;
use AI Care to produce unlawful, dangerous, deceptive or abusive content;
abuse refund, trial, promotion, family sharing or payment mechanisms for fraud;
interfere with clinics, veterinarians or other users using false information;
otherwise place an undue burden on the Platform, AI or customer support resources.

PHM may, in response to violations, issue warnings, restrict features, remove content, suspend accounts, revoke benefits or terminate services.

11. Source of Information and Accuracy

PHM's clinic and other public information may come from:

public data from the Singapore Government, the Animal & Veterinary Service or other regulatory authorities;
Google Places, Google Maps or other third-party public data;
information clinics provide or update themselves;
reviews, photos or corrections submitted by users;
summaries, analysis or organisation produced by PHM.

PHM uses reasonable means to maintain the data but does not guarantee:

that all information is updated in real time;
that opening hours are fully accurate;
that a particular veterinarian is on site on a given day;
that prices, equipment or services have not changed;
that third-party reviews are fully truthful or objective;
that AI summaries fully reflect all original reviews;
that a clinic can provide a particular service when needed.

Before visiting a clinic, making a booking, paying, or making any significant decision, you should confirm directly with the clinic. We are not responsible if information made available on PHM is not accurate, complete, or current.

The Platform and all information made available through it are provided on an "as is" and "as available" basis.

12. Intellectual Property

PHM's website, App, interface, code, databases, marks, brand names, original content, AI-generated summaries, structured data, layout and other related works, except as otherwise indicated, are owned by The Cat's Whiskers Co., Ltd. or its lawful licensors.

Without written consent, you must not:

copy or bulk-download;
modify or republish;
sell or license;
build a competing database;
remove copyright, trademark or rights notices;
use PHM content to train other AI models;
use PHM data to build commercial data products;
use PHM content to build a substantially similar or competing service.

These Terms grant you only a limited, non-exclusive, non-transferable and revocable right to use PHM for personal, non-commercial and lawful purposes.

13. Third-Party Services

PHM may integrate or link to third-party services, including:

Apple App Store;
Google Play;
Google Maps;
Google or Apple sign-in;
payment service providers;
cloud service providers;
analytics services;
AI technology providers;
veterinary clinics;
other partner websites.

Third-party services are operated by their respective third parties; you may need to agree to their separate terms and privacy policies.

PHM does not control third-party services and is not responsible for their availability, content, payment processing, refund decisions, data handling or other conduct, except where otherwise required by law.

14. Privacy and Personal Data

PHM collects, processes, uses and protects personal data in accordance with the Privacy Policy.

Before using PHM, you should read the Privacy Policy to understand:

the categories of data collected;
the purposes of use;
third-party processing;
AI service providers;
cross-border transfers;
retention periods;
data security;
rights of access, correction, withdrawal of consent and deletion.

15. Service Changes, Suspension and Termination

PHM may adjust, suspend or terminate all or part of the services for reasons including:

feature updates;
system maintenance;
security requirements;
changes in law or platform policy;
third-party service interruption;
business or operational adjustments;
force majeure;
other reasonable necessity.

Where a material adverse change affects an existing paid plan, PHM will provide reasonable advance notice and handle it in accordance with the law, the relevant payment channel and the Payment, Subscription, Cancellation and Refund Terms.

PHM does not guarantee that any free, beta or promotional feature will be permanently available.

16. Account Suspension and Termination

PHM may suspend or terminate an account in the following situations:

breach of these Terms;
suspected fraud, abuse or unlawful conduct;
risk to systems, other users, clinics or third parties;
long-term inactivity, handled in accordance with law and policy;
continued use of paid benefits after a refund or chargeback;
malicious refund or payment disputes;
response to a regulator, court or legal request.

Except in emergency, unlawful, security or significant-abuse situations, PHM will provide reasonable notice or grievance channels where circumstances allow.

Termination does not affect payment, breach or legal liabilities incurred before termination.

17. Account Deletion

You may request account deletion through the App or website.

Deleting your PHM account, deleting the App, logging out or ceasing use of the services does not automatically cancel subscriptions managed by the Apple App Store, Google Play or any other third-party channel.

You should first cancel auto-renewal at the original purchase channel, then apply for account deletion.

If you delete your account while an active subscription remains, third-party channels may still charge you per the original subscription settings. PHM will provide a reminder during the deletion flow but cannot cancel a subscription managed by a third party on your behalf.

Before deleting your account, you should:

confirm whether you have any active subscriptions;
cancel auto-renewal at the original purchase channel first;
export or save any information you need;
confirm any unused benefits, bookings or vouchers;
understand that some data may not be recoverable after deletion.

After account deletion, some subscription benefits, history or account linkages may not be recoverable, except where law or policy permits restoration.

PHM will delete, anonymise or retain data as necessary in accordance with the Privacy Policy and legal obligations.

18. Disclaimer

PHM services are provided on an "as is" and "as available" basis.

To the extent permitted by law, PHM does not guarantee:

uninterrupted service;
immediate fix of any error;
fully accurate AI output;
real-time and complete clinic information;
that using the service will produce any particular outcome;
the availability of any particular clinic, veterinarian or booking;
the continuous availability of third-party payment, sign-in or map services.

PHM is not responsible for independent transactions or medical care between you and a clinic, veterinarian, payment channel or other third party, except where PHM is responsible for its own wilful misconduct or negligence under applicable law.

We do not warrant or make any representations that PHM is the appropriate channel of consultation for your particular healthcare concern.

19. Limitation of Liability

To the maximum extent permitted by law, PHM is not liable for any indirect, incidental, special or consequential damages arising from your use of or inability to use the Platform, including but not limited to:

loss of profit;
loss of goodwill;
loss of data;
business interruption;
third-party transaction losses;
loss of opportunity.

These Terms do not exclude or limit:

PHM's liability for wilful misconduct or gross negligence;
liability for personal injury that cannot be excluded by law;
liability for breach of personal data protection obligations that cannot be excluded by law;
liability that cannot be excluded under Singapore consumer protection or other mandatory law.

Where PHM is liable for damages under applicable law, the scope of liability will be determined based on the facts, causation and applicable law of each case.

Subject to the above non-excludable liabilities, PHM's total aggregate liability for any general property loss arising from any particular paid service shall not exceed the higher of: (a) the total amount you actually paid for that paid service in the twelve (12) months preceding the dispute, or (b) SGD 100.

20. Indemnity

You agree to indemnify and hold PHM and its directors, employees, and affiliates harmless from any claims, losses, damages, liabilities and expenses, including reasonable legal fees, arising out of your breach of these Terms, your User Content, your misuse of the Platform, or your violation of any law or third-party rights.

21. Consumer Rights

These Terms do not exclude or limit any rights you have under Singapore consumer protection laws or other mandatory law.

For distance contracts, digital content, online services or subscriptions, cancellation rights, refunds and exceptions are governed by law, pre-contractual disclosures, the purchase page and the Payment, Subscription, Cancellation and Refund Terms.

Where these Terms conflict with mandatory law, the mandatory law prevails.

22. Changes to These Terms

PHM may update these Terms in response to legal changes, product changes, payment channel policies, app store policies, security needs or operational needs.

Non-material changes take effect upon posting the updated Terms with a new effective date.

For the following material changes, PHM will notify you in advance through the website, App, email or other reasonable means:

existing paid prices;
auto-renewal rules;
principal member benefits;
personal data processing methods;
significant user rights or obligations.

If you do not agree to a material change, you may stop using the service and cancel your subscription under the applicable rules.

23. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.

You and PHM agree to submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms.

Before commencing any proceedings, the parties should attempt to resolve the dispute in good faith.

These Terms do not exclude any consumer rights available under Singapore consumer protection law or other mandatory law.

24. Severability

If any part of these Terms is held to be invalid, unlawful or unenforceable, the remainder will continue in force.

The invalid clause will, to the extent permitted by law, be interpreted or replaced by valid content that most closely matches the original intent.

25. Entire Agreement and Order of Precedence

These Terms, the Privacy Policy, the Payment, Subscription, Cancellation and Refund Terms, and any service-specific conditions disclosed before checkout and accepted by you together form the entire agreement between you and PHM.

Where the documents conflict:

Singapore mandatory law prevails;
Service-specific conditions prevail only within the scope of that specific service over the general Terms;
The Payment, Subscription, Cancellation and Refund Terms prevail for payment, trial, renewal, cancellation and refund matters;
These Terms apply to all other general Platform use.

No service page or purchase page may exclude or reduce any mandatory rights you have under law.

26. Contact

If you have questions about these Terms, your account, AI Care, subscriptions, refunds or use of the Platform, please contact us:

Email: [email protected] Company: The Cat's Whiskers Co., Ltd. Hours: Monday to Friday, 09:00–18:00 SGT (Singapore public holidays excluded)

We will respond within a reasonable time. Cases involving identity verification, payment channels, clinics, veterinarians or other third-party verification may take longer.