AI & Veterinary Disclaimer

Effective date: 2026-06-01·Last updated: 2026-06-03

Effective Date: 1 June 2026

This AI & Veterinary Disclaimer applies to your use of Pet Health Map ("PHM", "the Platform"), including AI Care Navigator, clinic directory pages, pet health content, review summaries, FAQs, and any AI-assisted features provided by PHM.

PHM is operated by The Cat's Whiskers Co., Ltd. ("we", "us", or "our").

1. Informational Support Only

PHM provides general informational support to help pet owners in Singapore better understand pet health topics, organise concerns, and discover veterinary clinics.

PHM does not provide veterinary diagnosis, treatment, prescriptions, emergency assessment, or professional veterinary advice.

Any information provided through PHM is intended to support your understanding and preparation before seeking veterinary care. It should not be treated as a substitute for consultation with a licensed veterinarian.

2. AI Care Navigator Limitations

AI Care Navigator and other AI-assisted tools may process information you provide about your pet and generate general guidance, possible next steps, or clinic-related suggestions.

AI-generated outputs may be incomplete, inaccurate, outdated, or unsuitable for your pet's specific condition. AI outputs may also fail to identify urgent symptoms, unusual conditions, or important medical context.

You should not rely on AI Care Navigator to:

  • diagnose any disease or medical condition;
  • determine whether your pet needs treatment;
  • decide whether your pet needs urgent or emergency care;
  • prescribe or adjust medication;
  • replace examination by a licensed veterinarian;
  • make final decisions about surgery, treatment, testing, hospitalisation, or euthanasia.

3. Consult a Licensed Veterinarian

If your pet is unwell, injured, showing abnormal behaviour, or if you are unsure about your pet's condition, you should consult a licensed veterinarian directly.

A veterinarian can perform physical examination, diagnostic testing, clinical assessment, treatment planning, and follow-up care. PHM cannot perform these functions.

You should not delay, disregard, or avoid professional veterinary advice because of information you read, receive, or generate through PHM.

4. Emergency Notice

PHM is not an emergency service.

If your pet may be experiencing an emergency, contact a 24-hour veterinary clinic immediately.

Potential emergency signs may include, without limitation:

  • difficulty breathing;
  • collapse, unconsciousness, or extreme weakness;
  • seizures;
  • severe bleeding or major trauma;
  • suspected poisoning or toxin exposure;
  • inability to urinate;
  • repeated vomiting or diarrhoea with weakness;
  • severe pain;
  • bloated abdomen or repeated unproductive retching;
  • pale, blue, or very dark gums;
  • sudden paralysis or inability to walk;
  • any condition that appears rapidly worsening or life-threatening.

Do not rely on PHM, AI Care Navigator, or any online information in an emergency.

5. Clinic and Referral Information

PHM may suggest or display veterinary clinics based on location, clinic information, public data, user activity, review summaries, or information you provide.

Clinic suggestions are not medical referrals, endorsements, guarantees, or rankings of clinical quality.

Clinic information, including opening hours, services, prices, appointment availability, equipment, veterinarian availability, and emergency capability, may change without notice. You should confirm critical details directly with the clinic before visiting or making decisions.

6. User Responsibility

You are responsible for the information you choose to provide to PHM and for any decisions you make based on information available through the Platform.

When using AI Care Navigator or similar tools, you should provide accurate and relevant information where possible. Incomplete, inaccurate, or misleading information may affect the usefulness of any AI-assisted output.

You should not submit unnecessary personal data, government identification numbers, payment card details, passwords, confidential third-party information, or information about other individuals unless you have the right to do so.

7. No Veterinarian-Client-Patient Relationship

Your use of PHM, AI Care Navigator, clinic directory pages, review summaries, or pet health content does not create a veterinarian-client-patient relationship between you and PHM, or between you and any veterinarian or clinic listed on PHM.

A veterinarian-client-patient relationship, where applicable, is formed only between you and the relevant veterinarian or veterinary clinic according to their own professional rules, policies, and applicable law.

8. No Guarantee of Outcome

PHM does not guarantee that any information, AI-assisted output, clinic suggestion, or general guidance will be accurate, complete, suitable, or successful for your pet's condition.

PHM does not guarantee any clinical outcome, treatment result, appointment availability, service quality, price, refund, or response from any veterinary clinic.

9. Relationship With Other Terms

This Disclaimer forms part of and should be read together with our:

  • Terms of Use;
  • Privacy Policy;
  • Payment Terms, where applicable.

If there is any inconsistency between this Disclaimer and other PHM terms regarding veterinary or AI-related limitations, the more specific limitation or disclaimer shall apply.

10. Contact

If you have questions about this Disclaimer, please contact us at:

Email: [email protected] Company: The Cat's Whiskers Co., Ltd.