318 reviews
74 Serangoon Garden Wy, 555970
#GentleVets#ThoroughExplanations#EffectiveTreatment+12
Westside Vet Emergency & Referral Hospital
What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/7
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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What owners say
Awaiting owner input on wait times.
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the vets and nurses for their patience, empathy, and clear, detailed explanations, with regular updates via calls, texts, photos, and videos. Many highlighted swift triage and true 24/7 availability, including late nights and public holidays, as well as competent handling of emergencies and surgeries.
💬Common Feedback & Suggestions
The most common concerns were long waits during peak periods and occasional issues with reception or communication. Several reviewers felt pricing was high or not good value, with a few citing misdiagnosis or perceived upselling.
🏥Clinic Specialties
- Rabbit gastrointestinal emergencies and bloat
- Foreign body ingestion and obstruction management
- Chocolate toxicity and other poisonings
- Urinary tract blockage in cats
- Orthopedic procedures including patella luxation surgery and FHNE
🏷️Keywords
#24x7Emergency#FastTriage#PatientAndKindStaff#ClearExplanations#RegularUpdates#RabbitCare#ExoticsFriendly#ForeignBodyCare#ChocolateToxicity#UrinaryBlockage#OrthopedicSurgery#CleanFacility#PriceyForSome#LongWaitsAtPeak
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm capacity, expected wait time, and whether the vet on duty can handle your pet’s specific issue.
- Ask for an itemized estimate and treatment plan upfront, and request regular update frequency (calls/WhatsApp with photos) if your pet is warded.
- Expect triage to prioritize critical cases; bring essentials and be prepared for possible waits during busy hours.
- If your pet is reactive or anxious, inform the team in advance and consider bringing a muzzle or carrier cover to facilitate safer handling.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Westside Vet Emergency & Referral Hospital is at 86 Serangoon Garden Wy, Singapore 555982 in Serangoon. As there’s no MRT station within walking distance, the easiest options are to take a taxi/ride-hailing or drive. If taking the bus, alight along Serangoon Garden Way and walk to number 86; drivers can navigate directly to the address for drop-off at the entrance.
They are open 24 hours a day, 7 days a week, including public holidays.
You can contact Westside Vet Emergency & Referral Hospital at +65 6931 0095. For more information, visit their website: http://www.westsideemergency.com.sg/.
You can book by calling the clinic or submitting a request via their website. For urgent or after-hours cases, proceed directly to the hospital and alert the team on arrival; if possible, call ahead so they can prepare.
Consultation fees in Singapore vary by clinic and are not regulated, so please call the clinic for a current quote before visiting. The Singapore Veterinary Association cannot publish fee guidelines due to the Competition Act (Section 34(2)(a)). As a 24-hour emergency hospital, after-hours/emergency consultations typically cost more. For procedures or hospitalisation, ask for an itemized written estimate.
Westside Vet Emergency & Referral Hospital currently accepts cash as the primary payment method. PayNow and other digital options may be available — please call ahead to confirm.
Yes, Westside Vet Emergency & Referral Hospital provides 24/7 emergency and after-hours veterinary care. For time-sensitive emergencies, head down immediately; if safe to do so, call en route so the team can be ready on arrival.
Pet owners rate the hospital 4.2 out of 5.0 based on 281 reviews on Google. As experiences can vary, it’s a good idea to read recent reviews to see feedback on emergency response times, communication, and follow-up care.
Help with one question
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
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