4.0
111 reviews
372 Tower Hill Rd, , ON L4E 0T8
#knowledgeableVet#compassionateCare#friendlyStaff+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s rapid response to emergencies and calm, compassionate handling of pets, including many late‑night cases. Reviewers highlight knowledgeable veterinarians who explain diagnoses and treatment options clearly, with successful outcomes for injuries, poisonings, urinary issues, and surgeries. Many also noted the clinic felt clean and professional, and some said costs were reasonable for emergency care with no pressure to overspend.
💬Common Feedback & Suggestions
A minority reported customer‑service issues, describing some front‑desk interactions as rude or dismissive. A few experienced inconsistent overnight access despite the 24‑hour positioning, including being turned away or finding the doors locked. There were isolated concerns about diagnostic thoroughness (e.g., missed tick removal, incomplete exams) and pricing transparency, with one reviewer noting an additional $250 emergency fee. Overall sentiment is largely positive, but clearer communication around availability, procedures performed, and estimates would help.
🏥Clinic Specialties
- Emergency and urgent care (including late‑night cases)
- Soft‑tissue surgery and wound repair
- Toxicology and foreign‑body ingestion management
- Senior pet care and chronic kidney disease management
- Feline urinary care
- Preventive care and vaccinations
🏷️Keywords
#emergencyCare#quickService#compassionateCare#detailedExplanations#knowledgeableVets#friendlyStaff#rudeStaff#inconsistent24HourAccess#pricingConcerns#cleanFacility#surgicalExpertise#anxietyFriendlyHandling#followUpCare#reasonableForEr#boardingAndGrooming#transparentCommunication
Overall Ratings
🐾Tips for Pet Owners
- For true emergencies, call ahead to confirm on‑duty availability, especially overnight, as a few reviewers reported being turned away or finding doors locked.
- Ask for a written estimate up front and clarify any emergency fees (one reviewer cited an additional $250) to avoid surprises.
- Bring clear details of symptoms and what your pet may have ingested; this helps guide urgent treatment and faster decisions.
- After procedures (e.g., tick removal), request confirmation of what was done and home‑care steps, and double‑check your pet once you’re home.
- If your pet is reactive or anxious, let the team know on arrival—they were frequently praised for accommodating handling.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking lot
293mRichmond Hill, ON L4C 6Z4, Canada
Parking lot
341m8763 Yonge St, Richmond Hill, ON L4C 6Z1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Dr. Kafai Veterinary Hospital is located at 8705 Yonge St, Richmond Hill, ON L4C 6Z1. The closest listed public transport option is Langstaff GO, a train station about a 6-minute walk away. Nearby parking lots are also listed about a 4-minute walk from the clinic.
Dr. Kafai Veterinary Hospital's current opening hours are not listed, so pet owners should call ahead to confirm before visiting. This is especially important for late-night or urgent-care situations, as some reviewers reported inconsistent overnight access.
You can contact Dr. Kafai Veterinary Hospital by phone at (905) 882-0078. Calling ahead is recommended to confirm hours, availability, appointment options, and urgent-care access.
To book an appointment at Dr. Kafai Veterinary Hospital, call the clinic to enquire about availability. For urgent symptoms, possible poisoning, injury, urinary issues, or late-night concerns, call before travelling so the team can confirm whether care is available.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures or emergency treatment. After-hours or emergency care is typically higher, and pet insurance or third-party payment-plan options may be worth asking about in general terms.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted methods, and ask whether any pet-insurance claim support or third-party payment-plan options are available.
Dr. Kafai Veterinary Hospital is associated with emergency and urgent care, including late-night cases, based on the review summary. However, some pet owners reported inconsistent overnight access, so call ahead before going, especially after hours or for a true emergency.
Dr. Kafai Veterinary Hospital is noted for emergency and urgent care, soft-tissue surgery and wound repair, toxicology and foreign-body ingestion management, senior pet care, chronic kidney disease management, feline urinary care, preventive care, and vaccinations. Call to enquire about whether the service your pet needs is available that day.
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Last updated: July 28, 2026