4.4
150 reviews
10650 Leslie St Unit 3, , ON L4S 0B9
#compassionateCare#clearCommunication#noUpsell+13
Elgin Mills Animal Hospital
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the veterinarian and team for being compassionate, patient, and professional, often taking time to explain care and answer questions. Many highlighted fair, reasonable pricing with no upselling, clear estimates, and even no hidden fees. Owners cited successful outcomes across routine and urgent care—from spays/neuters and eye issues to emergency surgeries—and several described years of loyalty, even travelling long distances to return. Cleanliness and an overall calm, welcoming environment were also noted.
💬Common Feedback & Suggestions
Some reviewers reported customer service and access issues, including rude or unhelpful phone interactions, missed callbacks/emails, booking mix-ups, and occasional long waits or last‑minute cancellations. A few felt blindsided by additional or unclear charges (e.g., separate exam fees), urging clearer communication around quotes. There are also several serious critical reviews mentioning rough handling, poor communication, or adverse outcomes after procedures, and mixed experiences with small exotics like hamsters. While most feedback is positive, these concerns were repeated by a minority of reviewers.
🏥Clinic Specialties
- Spay and neuter for cats and rabbits
- Soft-tissue and emergency surgery (e.g., foreign body, wound infections)
- Eye and ear care (infections, cleaning)
- Dentistry and anaesthesia procedures
- End-of-life and euthanasia support
- Allergy and skin issue management
🏷️Keywords
#compassionateCare#fairPricing#clearEstimates#noUpselling#friendlyStaff#patientVets#lifeSavingSurgery#emergencySupport#sameDayAppointments#phoneCommunicationIssues#bookingMixUps#longWaits#roughHandlingReports#smallExoticLimitations#cleanClinic#endOfLifeCare
Overall Ratings
🐾Tips for Pet Owners
- Call ahead and reconfirm your appointment time; the clinic can be busy and scheduling has been mixed in reviews.
- Ask for an itemized estimate up front and clarify any exam fees to avoid surprises at checkout.
- Bring prior medical records and discuss anaesthesia/monitoring and post‑op care in detail before any procedure.
- If your pet is anxious or sensitive to handling, request a gentle approach or sedation options and consider booking at a quieter time.
- For small exotics (e.g., hamsters), confirm the vet’s current experience with your species before booking.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking lot
144mElgin Mills Rd / Goode St, Richmond Hill, ON L4S 1M4, Canada
public EV charger 3 hours maximum
211m1150 Elgin Mills Rd E, Richmond Hill, ON L4S 1M4, Canada
Parking lot
240m1150 Elgin Mills Rd E, Richmond Hill, ON L4S 1M4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Elgin Mills Animal Hospital is located at 1285 Elgin Mills Rd E #11, Richmond Hill, ON L4S 0B5. No subway, light-rail, or train station was found within walking distance, so driving may be the easiest option; nearby parking lots are listed about a 2- to 3-minute walk away, and pet owners can check Google Maps or the local transit agency for the nearest bus route.
Elgin Mills Animal Hospital asks pet owners to call ahead to confirm current opening hours. This is especially useful before booking, arriving for urgent care, or planning around holidays.
You can contact Elgin Mills Animal Hospital by phone at (905) 237-2828. Call ahead to confirm hours, appointment availability, fees, and whether the clinic can see your pet's species or concern.
To book an appointment at Elgin Mills Animal Hospital, call the clinic to enquire about availability and confirm your appointment time. Reviews suggest the clinic can be busy, so it is sensible to reconfirm your booking and bring any previous medical records.
Veterinary consultation fees in Canada vary by clinic and are not regulated by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote and ask for an itemized written estimate before procedures; after-hours or emergency care, when available, is typically more expensive. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any specific billing options directly with the clinic.
Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary by clinic. Call ahead to confirm accepted payment methods, pet-insurance claim handling, or any third-party payment-plan options before your visit.
Reviews mention urgent and emergency surgery experiences at Elgin Mills Animal Hospital, including soft-tissue cases such as foreign body or wound infection concerns. Availability may change, so call to enquire before coming in, especially for after-hours or same-day urgent care.
Elgin Mills Animal Hospital is associated with spay and neuter care for cats and rabbits, soft-tissue and emergency surgery, eye and ear care, dentistry and anaesthesia procedures, allergy and skin issue management, and end-of-life or euthanasia support. For small exotic pets such as hamsters, call ahead to confirm the clinic's current experience with that species.
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Last updated: July 28, 2026