1,005 reviews
13340 Smallwood Pl Unit 205, , BC V6V 1W8
#compassionateCare#friendlyStaff#clearCommunication+12
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the team’s compassion and willingness to see pets late at night for urgent issues. Many describe life‑saving or rapid, effective care for bloat, poisoning, trauma, dental needs, and senior or chronic conditions, with vets who explain options clearly and don’t upsell in many cases. Several long‑term clients note consistent trust over years and appreciate the accommodating hours.
💬Common Feedback & Suggestions
Concerns most often focused on costs: some reviewers reported unexpectedly high or opaque bills, added fees, and heavy testing, calling the pricing unreasonable at times. A notable number cited misdiagnoses or poor outcomes (including sedation decisions), plus administrative lapses such as forgotten lab results, long delays for special‑order food, and serious aftercare errors with remains/cremation. A few mentioned rough nail trims, procedures done without clear consent, and inconsistent cleanliness or boarding hygiene. One reviewer also objected to promotional materials they felt supported backyard breeders.
🏥Clinic Specialties
- Emergency and after-hours care
- Gastrointestinal bloat (GDV) surgery and critical care
- Dentistry and dental cleanings
- Exotic and small mammal care (rabbits, guinea pigs, rats)
- Trauma management and wound repair
- In-house diagnostics (x-rays and bloodwork)
🏷️Keywords
#afterHoursCare#emergencyCare#compassionateCare#thoroughExplanations#lifeSavingCases#fairPricing#highCostsConcern#misdiagnosisReports#adminFollowUpIssues#openLate#smallMammalCare#surgeryCapability#cleanlinessConcerns#euthanasiaSupport#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- For urgent or late-night visits, call ahead to confirm the vet is on-site and to reduce waiting.
- Request a written estimate and itemized invoice, and discuss consent for any injections, tests, or imaging before they proceed.
- Follow up proactively on lab results and special food orders; confirm your contact details and expected timelines.
- If using boarding or coming for nail trims, discuss handling preferences and check your pet on pickup to flag any issues right away.
- Bring previous records and current medications to help avoid duplicate tests and streamline diagnosis.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Terra Nova Village Veterinarian is located at 3671 Westminster Hwy #130, Richmond, BC V7C 5V2. No public transit station data was provided for this clinic, so check Google Maps or TransLink for current bus and SkyTrain route options. If driving, parking is not confirmed in the source data; call the clinic or check local signage before your visit.
Terra Nova Village Veterinarian's current opening hours are not listed in the provided data. Please call ahead to confirm today's hours before visiting, especially for urgent or late-night care.
A phone number was not provided in the source data for Terra Nova Village Veterinarian. You can visit the clinic's website at http://www.tnvvet.com/ for current contact details and service information.
To book an appointment at Terra Nova Village Veterinarian, use the clinic's website or call to enquire using the current contact details listed there. For urgent or late-night concerns, contact the clinic before travelling to confirm a veterinarian is available on-site.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and for procedures or diagnostics, ask for an itemized written estimate before treatment begins. Because this clinic is associated with emergency and after-hours care, after-hours fees are typically higher. Pet insurance and third-party payment-plan options may help some owners manage costs, but confirm any available options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm what Terra Nova Village Veterinarian currently accepts, including whether any pet-insurance claim support or third-party payment plans are available.
Yes, the provided clinic summary lists emergency and after-hours care, and pet owners frequently mention late-night urgent visits. Call ahead before going in to confirm the veterinarian is available and to reduce waiting time.
Terra Nova Village Veterinarian has a 3.7 out of 5 rating from 249 reviews. Pet owners often praise compassionate care, clear explanations, late-night availability, and rapid treatment for serious cases such as bloat, poisoning, trauma, dental needs, and chronic conditions. Common concerns include cost transparency, billing surprises, some reported misdiagnoses or poor outcomes, administrative follow-up issues, and inconsistent cleanliness feedback.
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Last updated: July 28, 2026