286 reviews
3 Brock Way, 7020, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians for being kind, thorough, and not rushing appointments, with clear explanations and reassuring follow-up. Many cited strong medical outcomes, including successful surgeries, urgent care after attacks, effective dental work, and capable care for exotic small mammals like rabbits and hamsters. Staff are frequently described as friendly and compassionate, and several reviewers appreciated budget-conscious options such as free exams for new clients, dental discounts, and an affordable neuter. The facility was also noted as clean.
💬Common Feedback & Suggestions
A notable cluster of older reviews reported rude or inconsistent customer service, with some citing difficulty getting calls returned, long holds, or issues around appointment changes and cancellations. A few reviewers felt prices were high or changed without clear explanation, and some perceived a focus on payment over empathy in past interactions. One or two recent comments also mentioned unprofessional or unpleasant interactions, though the more recent trend overall is positive, with multiple mentions of new ownership and improved experiences. Clearer phone/booking communication and upfront cost estimates would address the remaining concerns.
🏥Clinic Specialties
- Exotic small mammals (rabbits and hamsters)
- Dentistry and dental cleanings
- Soft-tissue and orthopaedic surgery
- Emergency and trauma care
- Cat grooming services
- Compassionate euthanasia and end-of-life support
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#followUpCalls#skilledSurgery#dentalCare#exoticsExpertise#catGrooming#budgetFriendlyOptions#promotionsAndDiscounts#cleanFacility#phoneCommunicationIssues#bookingChallenges#rudeStaffReports#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- Ask about current promotions (e.g., free new-client exams, dental discounts, and affordable spay/neuter) to manage costs.
- If you have an urgent issue, call ahead—reviewers noted same-day accommodation and even a Sunday opening in one case.
- For exotic pets like rabbits or hamsters, mention species and symptoms when booking; the clinic has been praised for capable exotic care.
- Request a clear written estimate and treatment plan up front to avoid confusion about costs or changes.
- If booking by phone, follow up for confirmation to prevent missed callbacks or scheduling miscommunications reported by some reviewers.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Rideau Park Resource Centre Parking
509m8560 Demorest Dr, Richmond, BC V7A 4M1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Francis Petcare Hospital is located at 8980 Number 3 Rd #100, Richmond, BC V6Y 2E8. No public-transit station data was provided, so check Google Maps or the local transit agency for current bus and transit routes; if driving, Rideau Park Resource Centre Parking is listed nearby, about a 6-minute walk away.
Francis Petcare Hospital's opening hours were not provided in the source data. Please contact the clinic directly before visiting to confirm current hours and appointment availability.
A phone number was not provided in the source data. You can contact Francis Petcare Hospital through its website at https://francispetcare.ca/.
To book an appointment at Francis Petcare Hospital, contact the clinic directly through its website or current booking channel. If your pet is urgent, mention the symptoms clearly when enquiring, as reviewers noted some same-day accommodation in past experiences.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as MSP or OHIP does not cover pets. Contact Francis Petcare Hospital for a current quote, and ask for an itemized written estimate before procedures; emergency or after-hours care, if available, is typically higher. Pet insurance and third-party payment-plan options may help some owners, but availability should be confirmed directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but the source data does not list Francis Petcare Hospital's specific payment options. Call ahead or check with the clinic before your visit, especially if you want to use pet insurance direct claims or a third-party payment plan.
Francis Petcare Hospital is noted for exotic small mammal care, including rabbits and hamsters, dentistry and dental cleanings, soft-tissue and orthopaedic surgery, emergency and trauma care, cat grooming, and compassionate euthanasia and end-of-life support.
Francis Petcare Hospital has a 3.9 out of 5 rating from 94 reviews. Pet owners often praised the veterinarians' medical expertise, thorough exams, compassionate care, dental work, surgery outcomes, exotic pet care, and clean facility, while some reviews raised concerns about phone communication, booking issues, customer service consistency, and unclear pricing.
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Last updated: July 28, 2026