The Terra Nova Veterinary Clinic

What owners report about visiting

Collecting owner reports|Help add what a visit is like

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Reviewers consistently praised the vets and staff for being kind, compassionate and knowledgeable, with many noting clear explanations that help owners make informed decisions. Many highlighted ethical care (no upselling or unnecessary tests), reasonable value, and strong follow-up. The clinic is frequently commended for fitting in urgent or last‑minute appointments and for supportive end‑of‑life care. Several owners also appreciated their experience with exotic pets, including birds, reptiles and rats.

💬Common Feedback & Suggestions

While most reviews are very positive, a small number reported serious concerns. A few owners described misdiagnoses or reluctance to perform certain procedures, one distressing euthanasia experience, and occasional issues with front‑desk demeanour or unreturned calls. Pricing feedback was mixed: many cited fair or reasonable costs, but a couple reported higher-than-quoted bills or feeling overcharged. Cleanliness and post‑op outcomes were rarely mentioned, though one reviewer said their pet came home bloodied after surgery.

🏥Clinic Specialties

  • Avian and bird medicine
  • Reptile medicine
  • Small mammal (rat) care
  • End-of-life and euthanasia support
  • General canine and feline medicine
  • Follow-up care and chronic disease management

🏷️Keywords

#compassionateCare#friendlyStaff#clearCommunication#noUpselling#reasonablePrices#exoticPetExpertise#avianCare#reptileCare#smallMammalCare#endOfLifeSupport#quickAppointments#accommodatesEmergencies#followUpCare#rudeFrontDesk#pricingConcerns#misdiagnosisConcerns

Overall Ratings

🐾Tips for Pet Owners

  • If you need a same‑day or urgent visit, call early; they often fit in last‑minute appointments, but follow up if you don’t hear back quickly.
  • For surgeries or larger procedures, ask for a written estimate and clarify what’s included to avoid billing surprises.
  • If facing end‑of‑life decisions, discuss the process and your preferences (including being present for goodbyes) ahead of time.
  • Owners of exotics (birds, reptiles, small mammals) should request a vet experienced with their species and bring husbandry details to the appointment.
  • Call ahead for prescription diets so staff can have your pet’s food ready for pickup.
📊 **Overall Ratings** - Medical Expertise: 84% satisfied - Service Attitude: 89% satisfied - Convenience: 88% satisfied - Pricing: 75% satisfied - Cleanliness: 82% satisfied - Recommendability: 87% satisfied 👍 **What Pet Owners Praised** Reviewers consistently praised the vets and staff for being kind, compassionate and knowledgeable, with many noting clear explanations that help owners make informed decisions. Many highlighted ethical care (no upselling or unnecessary tests), reasonable value, and strong follow-up. The clinic is frequently commended for fitting in urgent or last‑minute appointments and for supportive end‑of‑life care. Several owners also appreciated their experience with exotic pets, including birds, reptiles and rats. 💬 **Common Feedback & Suggestions** While most reviews are very positive, a small number reported serious concerns. A few owners described misdiagnoses or reluctance to perform certain procedures, one distressing euthanasia experience, and occasional issues with front‑desk demeanour or unreturned calls. Pricing feedback was mixed: many cited fair or reasonable costs, but a couple reported higher-than-quoted bills or feeling overcharged. Cleanliness and post‑op outcomes were rarely mentioned, though one reviewer said their pet came home bloodied after surgery. 🏥 **Clinic Specialties** - Avian and bird medicine - Reptile medicine - Small mammal (rat) care - End-of-life and euthanasia support - General canine and feline medicine - Follow-up care and chronic disease management 🏷️ **Tags** #compassionateCare #friendlyStaff #clearCommunication #noUpselling #reasonablePrices #exoticPetExpertise #avianCare #reptileCare #smallMammalCare #endOfLifeSupport #quickAppointments #accommodatesEmergencies #followUpCare #rudeFrontDesk #pricingConcerns #misdiagnosisConcerns 🐾 **Tips for Pet Owners** - If you need a same‑day or urgent visit, call early; they often fit in last‑minute appointments, but follow up if you don’t hear back quickly. - For surgeries or larger procedures, ask for a written estimate and clarify what’s included to avoid billing surprises. - If facing end‑of‑life decisions, discuss the process and your preferences (including being present for goodbyes) ahead of time. - Owners of exotics (birds, reptiles, small mammals) should request a vet experienced with their species and bring husbandry details to the appointment. - Call ahead for prescription diets so staff can have your pet’s food ready for pickup.

Contact

Official website
terranovavet.ca/

Opening Hours

Please call the clinic to confirm opening hours

Map

Clinic Address

10 Elizabeth Ave, St. John's, NL A1A 5L4

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Last updated: August 5, 2026