4.2
210 reviews
1338 Battle St, , BC V2C 2N8
#compassionateCare#catFriendlyEnvironment#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, calming bedside manner and clear communication, especially during difficult end‑of‑life decisions. Many reported swift triage and access to true 24/7 emergency care with thorough diagnostics and effective treatments that saved or stabilized their pets. Reviewers also highlighted a clean, modern, well‑organised facility and staff who provided itemized estimates and options before proceeding.
💬Common Feedback & Suggestions
While reviews are largely positive, several owners felt costs were high or that they were being upsold, and a few cited unexpected follow‑up charges. There were occasional reports of long waits (even when the lobby seemed quiet), as well as a handful of concerns about misdiagnosis or inconclusive testing, and one instance of sutures failing. A small number mentioned brusque or unsympathetic front‑desk interactions. One recent reviewer noted the clinic does not offer dental procedures, and others advised calling ahead to confirm exotics coverage on a given shift.
🏥Clinic Specialties
- 24/7 emergency and critical care
- End‑of‑life and euthanasia support
- Emergency surgery and trauma care
- Toxicity and poisoning treatment
- Exotic and avian/small‑mammal care
- On‑site imaging and diagnostics
🏷️Keywords
#compassionateCare#clearCommunication#quickTriage#endOfLifeSupport#transparentEstimates#cleanModernFacility#surgeryCapabilities#exoticPetCare#afterHoursAccess#pricingConcerns#longWaits#diagnosisConcerns#friendlyStaff#professionalTeam#followUpUpdates
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to describe your pet’s issue and get triage guidance and timing, even though they accept emergencies 24/7.
- Ask for a written, itemized estimate and discuss options before procedures—they often provide cost breakdowns on request.
- Be prepared for possible waits during busy periods; bring your pet’s medical history, current meds, snacks, and a phone charger.
- If your pet needs dental work, confirm services first, as dental procedures may not be available here.
- For rabbits, birds, and other exotics, ask if an exotics‑experienced veterinarian is on shift before you arrive.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Impark - Landmark Centre Lot 188
759m755 McGill Rd, Kamloops, BC V2C 0B6, Canada
Impark - Landmark 3 Lot 178
762m765 McGill Rd, Kamloops, BC V2C 0B6, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Phases Veterinary Emergency Hospital is located at 1350 Summit Dr, Kamloops, BC V2C 1T8. No public transit station data was provided, so check Google Maps or the local Kamloops transit agency for current bus routes; if driving, nearby paid parking options include Impark - Landmark Centre Lot 188, about a 9-minute walk away, and Impark - Landmark 3 Lot 178, about a 10-minute walk away.
Phases Veterinary Emergency Hospital asks pet owners to call ahead to confirm current opening hours. Reviews and clinic information indicate access to 24/7 emergency care, but calling ahead is recommended so the team can provide triage guidance and expected timing.
You can contact Phases Veterinary Emergency Hospital through its website at https://phasesvetemerg.com/. A phone number was not provided in the source data, so use the clinic website for the most current contact details.
For emergencies, call ahead or contact the clinic before arriving to describe your pet's symptoms and get triage guidance. Because this is an emergency hospital, timing may depend on urgency and caseload, so bring your pet's medical history and current medications if you need to attend.
Veterinary consultation fees vary by clinic and are not regulated by a government-published fee schedule in Canada, and provincial health insurance does not cover pets. Call the clinic for a current quote, ask for an itemized written estimate before procedures, and expect after-hours or emergency care to typically cost more; pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any coverage or financing directly before treatment.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what Phases Veterinary Emergency Hospital accepts. Some clinics may also support pet-insurance claims or third-party payment plans, but this was not confirmed in the provided data.
Yes, Phases Veterinary Emergency Hospital is described as offering 24/7 emergency and critical care. Pet owners praised swift triage, emergency diagnostics, toxicity and poisoning treatment, trauma care, and emergency surgery, but calling ahead is still recommended for triage advice and timing.
Phases Veterinary Emergency Hospital has a 4.4 out of 5 rating from 174 reviews. Pet owners often praise the compassionate bedside manner, clear communication, clean modern facility, itemized estimates, and support during difficult end-of-life decisions, while some reviews mention high costs, long waits, occasional front-desk concerns, and diagnosis or follow-up charge concerns.
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Last updated: September 16, 2026