4.4
346 reviews
104 Tranquille Rd, , BC V2B 3E6
#compassionateCare#thoroughExplanations#friendlyStaff+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, friendly team and the way vets take time to explain diagnoses and options clearly. Many highlight strong medical outcomes across emergencies and complex cases (e.g., TPLO/ACL repairs, cancer care, urinary blockages) and attentive follow-up calls. Reviewers also appreciate their comfort with exotic pets like rabbits, guinea pigs, ferrets and rats, and several long‑term clients cite years to decades of reliable care.
💬Common Feedback & Suggestions
While most reviews are positive, some owners felt prices were high or not aligned with estimates, and a few perceived upselling. A handful reported inconsistent customer service or communication, including occasional rudeness, miscommunications, or difficulty booking/being seen quickly due to how busy the clinic is. There were isolated concerns about diagnostic errors or a vaccine mix‑up, and a few noted not seeing the same vet consistently. Overall sentiment is very favourable, with these issues raised by a minority of reviewers.
🏥Clinic Specialties
- Exotic small‑mammal medicine
- Orthopedic surgery (TPLO/ACL)
- Oncology and chemotherapy
- Emergency and critical care
- Laparoscopic spay and reproductive surgery
- End‑of‑life and euthanasia care
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#emergencyCare#exoticsExpertise#surgicalExpertise#followUpCalls#endOfLifeSupport#longTermClients#cleanFacility#appointmentDelays#busyClinic#priceConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book ahead when possible; multiple reviewers noted the clinic is popular and can fill up quickly.
- Ask for a written estimate and clarify what’s included to avoid surprise add‑ons at checkout.
- If you have an exotic pet, request an exotic‑experienced veterinarian when scheduling.
- Discuss the treatment plan and follow‑up schedule before you leave, and confirm how after‑hours issues are handled.
- If continuity matters to you, ask to see the same vet and schedule accordingly.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Impark - Fountain Tire Lot 182
426m730 Lansdowne St, Kamloops, BC V2C 1Y3, Canada
Kamloops Curling Club Parking- Precise ParkLink
437m700 Victoria St, Kamloops, BC V2C 2B6, Canada
Parking Indigo Kamloops BC115 - Thompson Hotel
508m675 Victoria St, Kamloops, BC V2C 2B3, Canada
577 VICTORIA - Lot #116
694m577 Victoria St, Kamloops, BC V2C 2B1, Canada
Impark - Delta Hotel Lot 190
745m575 Lansdowne St, Kamloops, BC V2C 2B2, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Riverside Small Animal Hospital is located at 945 Lorne St, Kamloops, BC V2C 1X1. No public transit station data was provided, so check Google Maps or the local transit agency for current bus routes; if you are driving, nearby paid parking options include Impark - Fountain Tire Lot 182, about a 5-minute walk away.
Riverside Small Animal Hospital's opening hours were not provided in the source data. Please call ahead or check the clinic's website before visiting, especially if your pet needs urgent care.
You can contact Riverside Small Animal Hospital through its website at https://www.riversidesmallanimalhospital.ca/. A phone number was not provided in the source data, so use the website to confirm the best current contact method.
Book an appointment by contacting Riverside Small Animal Hospital through its website or current clinic contact channels. Reviews suggest the clinic can be busy, so book ahead when possible and mention if you need an exotic-pet-experienced veterinarian or continuity with the same vet.
Consultation fees vary by clinic and are not regulated by a government-published veterinary fee schedule in Canada, and provincial health insurance does not cover pets. Call to enquire about the current consultation fee, ask for an itemized written estimate for procedures, and expect after-hours or emergency care to typically cost more; pet insurance and third-party payment-plan options may be worth researching in general.
Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary by clinic. Call ahead to confirm accepted methods, pet-insurance claim support, or any third-party payment-plan options before your visit.
Emergency and critical care is listed among Riverside Small Animal Hospital's clinic specialties. Call ahead to confirm how urgent cases are handled, whether after-hours support is available, and what fees may apply.
Riverside Small Animal Hospital's listed specialties include exotic small-mammal medicine, orthopedic surgery such as TPLO/ACL repairs, oncology and chemotherapy, emergency and critical care, laparoscopic spay and reproductive surgery, and end-of-life and euthanasia care.
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Last updated: July 28, 2026