4.4
201 reviews
200 Richmond Blvd, Napanee, ON K7R 3Z9
#compassionateCare#clearCommunication#emergencyAccommodations+13
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, friendly team and knowledgeable veterinarians who take time to explain diagnoses and options. Many mentioned being seen quickly for urgent issues, with efficient care and helpful follow‑ups that led to good outcomes. Long‑time clients note consistent, professional service, and several comments mention a clean, welcoming facility.
💬Common Feedback & Suggestions
A number of reviewers felt pricing could be high, citing expensive vaccines, added prescription fees, or costs above other local clinics. A few reported communication or booking issues such as poor phone etiquette, delayed call‑backs, or appointment mix‑ups/cancellations, and one or two said they were turned away when the clinic was fully booked. Some earlier reviews objected to policies that didn’t allow owners to accompany pets during exams or euthanasia. Overall sentiment is strongly positive, with these concerns raised by a minority.
🏥Clinic Specialties
- Emergency and same‑day urgent care
- Compassionate euthanasia and end‑of‑life support
- Soft‑tissue surgery and spay/neuter
- Dentistry and dental procedures
- Vaccinations and preventive care
- Senior pet care and post‑op follow‑up
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#thoroughExplanations#emergencyAccommodations#sameDayAppointments#followUpCalls#cleanFacility#longTermClients#pricingConcerns#phoneCommunicationIssues#appointmentIssues#efficientService#endOfLifeSupport#quickDiagnostics#acceptsNonClientsInEmergencies
Overall Ratings
🐾Tips for Pet Owners
- Call ahead, especially for urgent cases; they triage and often fit in emergencies quickly (doors reportedly open early and urgent cases are seen first).
- Ask for detailed estimates up front, including any prescription or extra fees, to avoid price surprises.
- Confirm appointment details and preferred communication method to prevent missed call‑backs or scheduling mix‑ups.
- If you’re not a current client but have an emergency, phone first—they have accommodated non‑clients in urgent situations.
- Bring prior medical records and prepare questions; the vets are thorough and will take time to explain options.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Municipal Parking
479m10 Water St W, Napanee, ON K7R 1V3, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Napanee Veterinary Hospital is located at 61 Lennox and Addington County Rd 8, Napanee, ON K7R 3E6, in Greater Napanee. The closest listed public transport option is Napanee train station, about a 17-minute walk away. Municipal Parking is also nearby, about a 6-minute walk from the clinic.
Napanee Veterinary Hospital asks pet owners to call ahead to confirm current opening hours before visiting. This is especially important for urgent cases or same-day appointment requests.
You can contact Napanee Veterinary Hospital by phone at (613) 354-6615. Calling ahead is recommended for appointments, urgent concerns, current hours, and cost estimates.
To book an appointment at Napanee Veterinary Hospital, call the clinic to enquire about availability and confirm the appointment details. Pet owners are advised to confirm the preferred communication method to help avoid missed call-backs or scheduling mix-ups.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate for procedures, prescriptions, vaccines, or surgery. Because the clinic handles urgent and emergency cases, after-hours or urgent-care fees may be higher. Pet insurance and third-party payment-plan options exist in Canada, but availability should be confirmed directly with the clinic.
Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary by clinic. Call ahead to confirm accepted payment methods, direct insurance claim options, or any third-party payment-plan availability.
Napanee Veterinary Hospital is described as offering emergency and same-day urgent care, with reviewers noting that urgent cases are often triaged and fitted in quickly. Call ahead before going, especially if you are not a current client, so the team can advise on availability and next steps.
Pet owner feedback is strongly positive overall, with praise for compassionate care, friendly staff, knowledgeable veterinarians, clear explanations, efficient urgent care, follow-up calls, and a clean facility. Some reviewers raised concerns about pricing, phone communication, appointment mix-ups, and booking availability, so it is sensible to confirm details and ask for estimates in advance.
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Nearby Veterinary Clinics
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Last updated: July 28, 2026