4.3
158 reviews
61 Lennox and Addington County Rd 8, Napanee, ON K7R 3E6
#compassionateCare#friendlyStaff#knowledgeableVets+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, patience and clear communication, noting how kind and gentle they are with nervous pets and during difficult end‑of‑life decisions. Many highlighted fast, accommodating same‑day help in emergencies and solid medical outcomes, including successful surgeries and effective treatments. Several reviewers also mentioned fair or reasonable fees and that staff work with different budgets, leading to long‑term loyalty and strong word‑of‑mouth recommendations.
💬Common Feedback & Suggestions
While most feedback was positive, some reviewers felt prices could be high or that the clinic was too focused on money, with a few citing large bills or higher quotes than elsewhere. A handful reported curt or rude phone/front‑desk interactions, unanswered calls, or waits and delays at busy times. There were isolated but serious concerns: one account of a cat overdosing after oral surgery, one case of a pet sent home soiled after dental extractions, and one report of poor diagnosis before seeking care elsewhere. A reviewer also cautioned that the online shop restricts purchases to approved prescriptions, which some found inconvenient.
🏥Clinic Specialties
- Emergency and same‑day care
- Compassionate euthanasia and end‑of‑life support
- Dentistry and dental procedures
- Soft‑tissue and emergency surgery (e.g., pyometra, hernia)
- Puppy/kitten preventive care and vaccinations
- Low‑stress handling for anxious pets
🏷️Keywords
#compassionateCare#clearCommunication#emergencyAccommodations#sameDayAppointments#patientWithAnxiousPets#respectfulEuthanasia#knowledgeableVets#fairPricingForMany#worksWithBudget#quickService#friendlyStaff#wheelchairAccessible#ampleParking#longWaits#rudePhoneInteractions#priceComplaints
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—many reviewers were seen the same day or within minutes for emergencies.
- Discuss your budget and ask for options or estimates up front; several owners felt fees were fair when expectations were set.
- If you plan to use the online shop, note that prescription diets and some items require clinic approval—confirm in advance to avoid delays.
- Let staff know if your pet is skittish; reviewers found the team very patient and accommodating with anxious animals.
- Build in a little extra time during busy periods and follow up by phone if you don’t get through right away, as waits or missed calls were occasionally noted.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Richmond Veterinary Clinic is located at 200 Richmond Blvd, Napanee, ON K7R 3Z9 in Greater Napanee. The closest listed public transport option is Napanee train station, about a 15-minute walk away; street parking is typically available in the area, but check local signage before leaving your vehicle.
Richmond Veterinary Clinic asks pet owners to call ahead to confirm current opening hours. This is especially important for urgent or same-day visits, since availability may vary on busy days.
You can contact Richmond Veterinary Clinic by phone at (613) 354-2330. Calling is the best way to confirm hours, appointment availability, urgent-care options, and prescription or online shop approvals.
To book an appointment at Richmond Veterinary Clinic, call the clinic directly to ask about available times. For urgent concerns, call ahead because reviewers have reported that the clinic may accommodate same-day or emergency visits when possible.
Veterinary consultation fees vary by clinic in Canada and are not set by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call Richmond Veterinary Clinic for a current quote, and for procedures such as dentistry or surgery, ask for an itemized written estimate; after-hours or emergency care is typically more expensive, and pet insurance or third-party payment-plan options may be worth asking about in general.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm Richmond Veterinary Clinic's current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, so ask in advance if you need those options.
Richmond Veterinary Clinic is noted for emergency and same-day care, with reviewers mentioning fast help for urgent situations. Call ahead before going in so the team can confirm availability and advise on the next step for your pet.
Pet owners most often praise Richmond Veterinary Clinic for compassionate care, clear communication, patience with anxious pets, and support during difficult end-of-life decisions. Feedback also mentions same-day emergency help and good medical outcomes, while some reviewers reported concerns about pricing, phone interactions, wait times, or isolated care issues.
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Last updated: July 28, 2026