5.0
36 reviews
4489 Hastings St, , BC V5C 0L6
#compassionateCare#clearCommunication#costTransparency+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the dermatology team's ability to diagnose and treat complex skin and ear conditions, including long‑standing allergies, chronic ear infections, and difficult cases that had stumped other clinics. Many report clear improvements such as controlled itching with immunotherapy, hair regrowth, and successful procedures like ear polyp surgery. Reviewers also highlight patient, compassionate staff, thorough explanations, and excellent follow‑up by phone and email, with care plans tailored to pets with additional health issues (e.g., renal‑friendly diet options).
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few concerns recur. Several owners noted difficulty getting an appointment, including waits of up to three months and confusion around confirmation policies that led to a cancellation and much later rebooking. There were isolated complaints about customer service (one front‑desk interaction and a rigid prescription‑food pickup experience) and one reviewer felt pricing was a rip‑off, though others specifically mentioned reasonable costs and no upselling. Overall, negatives are infrequent compared with the many strong endorsements.
🏥Clinic Specialties
- Allergy testing and immunotherapy
- Chronic ear infections and otitis care
- Food allergy diets and nutrition coordination
- Feline dermatology and skin disease
- Ear polyp surgery and ear procedures
- Autoimmune skin disease management
🏷️Keywords
#compassionateCare#knowledgeableSpecialists#clearCommunication#followUpSupport#allergyRelief#earInfectionTreatment#immunotherapyAvailable#felineDermatology#surgicalExpertise#accommodatingStaff#bookingDelays#cancellationWaitlistHelp#directBillingInsurance#rxFoodDelivery#reasonablePricing#rudeReceptionist
Overall Ratings
🐾Tips for Pet Owners
- Ask to be added to a cancellation list to improve your chances of an earlier appointment.
- Confirm the clinic’s pre‑appointment confirmation policy and arrival/pickup timing to avoid cancellations or delays.
- Bring your pet’s medical history, test results, and current diet/medication list—especially if there are other conditions (e.g., kidney disease).
- Discuss immunotherapy and structured diet trials if your pet has chronic or recurrent allergies.
- Ask about direct insurance billing and prescription‑diet delivery, and check food availability in advance.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
North West Veterinary Dermatology Services is located at 1380 Kootenay St, Vancouver, BC V5K 4R1. No public transit station data was provided, so pet owners should check Google Maps or the local transit agency for current bus or transit routes. If driving, parking is not confirmed in the source data; check local signage or contact the clinic before your visit.
Opening hours are not listed in the source data. Please call ahead or check the clinic’s website before visiting to confirm current hours.
The source data does not list a phone number for North West Veterinary Dermatology Services. Pet owners can visit the clinic website at http://www.vetderm.ca/ for contact details and current enquiry options.
To book an appointment, use the clinic’s website contact options or enquire directly with the clinic. Reviews mention that appointments can be difficult to get and may involve long waits, so ask about the cancellation list and confirm the clinic’s pre-appointment confirmation policy.
Veterinary consultation fees vary by clinic and are not regulated by a government-published fee schedule in Canada. Provincial health insurance does not cover pets, so contact the clinic for a current quote and ask for an itemized written estimate before procedures. Pet insurance and third-party payment-plan options may be available generally in Canada, but confirm any specific billing options directly with the clinic.
Many Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options should be confirmed directly with the clinic. The review data mentions direct insurance billing as a topic to ask about, so pet owners may want to enquire in advance.
North West Veterinary Dermatology Services focuses on veterinary dermatology, including allergy testing and immunotherapy, chronic ear infections and otitis care, food allergy diets, feline dermatology, ear polyp surgery and ear procedures, and autoimmune skin disease management.
North West Veterinary Dermatology Services is rated 4.6 out of 5.0 based on 61 reviews. Pet owners frequently praise the team’s dermatology expertise, compassionate care, clear explanations, follow-up support, and results with complex skin, allergy, and ear conditions. Some reviews mention booking delays, appointment confirmation issues, and isolated customer-service concerns.
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Last updated: July 28, 2026