4.4
223 reviews
1601 Burnwood Dr, , BC V5A 4H1
#compassionateCare#sameDayAppointments#emergencyAccommodations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, knowledgeable care from the vets and team, with many noting clear explanations and thorough exams. Cats and anxious pets were handled gently and confidently, and several reviews highlighted successful surgeries and recoveries, prompt follow-ups, and even emergency squeeze-ins. Many long-time clients said they would highly recommend the clinic.
💬Common Feedback & Suggestions
While reviews are largely positive, a recurring concern was inconsistent front-desk communication and attitude, with a few reports of rudeness or confusion around policies and prescriptions. Appointment availability can be tight at times, leading to waits for non-urgent issues. Opinions on pricing were mixed: several cited fair or competitive costs, but others felt upsold or found certain services (like cremation options) pricier than expected. A small number of reviewers were dissatisfied with handling of urgent or end‑of‑life situations or felt an issue was missed.
🏥Clinic Specialties
- Feline-focused care and gentle handling
- Soft-tissue surgery and emergency care
- Dentistry and dental surgery
- Small mammal care (rabbits, guinea pigs, hamsters)
- Cat boarding services
- Senior and end-of-life care
🏷️Keywords
#compassionateCare#catHandlingExperts#clearCommunication#surgicalSkill#thoroughExams#responsiveFollowUp#friendlyStaff#frontDeskIssues#pricingConcerns#fairPricing#bookedUpAtTimes#easyScheduling#emergencyAccommodations#cleanFacility#catBoarding#exoticPetCare
Overall Ratings
🐾Tips for Pet Owners
- Book routine visits in advance, as appointments can fill up; for urgent issues, call to see if they can squeeze you in the same day.
- Ask for written estimates and discuss treatment alternatives up front; if considering cremation, clarify what each option includes and costs.
- Bring prior medical records, current medications, and insurance details to streamline check-in and avoid prescription or policy misunderstandings.
- Let the team know if your pet is anxious or difficult to handle—especially cats—so they can prepare fear‑reducing handling strategies.
- If you have a rabbit, guinea pig, or other small mammal, call ahead to confirm availability and expected timelines for exams and test results.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Burnaby New Westminster Animal Hospital is located at 7877 Kingsway, Burnaby, BC V3N 3E4. No public transit station data was provided, so check Google Maps or TransLink for current bus or SkyTrain route options; if driving, parking is not confirmed, so call ahead or check local signage before leaving your vehicle.
Burnaby New Westminster Animal Hospital's opening hours are not listed in the provided information, so please call ahead to confirm before visiting. This is especially important for urgent care, boarding drop-off, or time-sensitive appointments.
The provided clinic data does not include a phone number. You can visit the clinic website at https://bnwanimalhospital.ca/ for current contact options.
Book an appointment by contacting Burnaby New Westminster Animal Hospital through its website or by calling the clinic to enquire. Reviews suggest routine appointments can fill up, so book in advance and mention if your pet has an urgent issue, is anxious, or needs small-mammal care.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule. Provincial health insurance does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate for procedures; urgent or emergency care may cost more, and pet insurance or third-party payment-plan options are general possibilities to discuss rather than assumed clinic offerings.
Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment methods should be confirmed directly with Burnaby New Westminster Animal Hospital. Some clinics may also support pet-insurance claims or third-party payment plans, so call ahead to confirm what is available.
The provided summary lists emergency care among Burnaby New Westminster Animal Hospital's service strengths, including reports of urgent squeeze-ins. Availability can vary, so call ahead for urgent cases and ask whether your pet should be seen there or referred to an emergency hospital.
Burnaby New Westminster Animal Hospital's listed strengths include feline-focused care, gentle handling for cats and anxious pets, soft-tissue surgery, emergency care, dentistry and dental surgery, small mammal care for rabbits, guinea pigs and hamsters, cat boarding, and senior or end-of-life care. Call ahead to confirm availability for your pet's species and specific needs.
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Last updated: July 28, 2026