165 reviews
383 Charles Street, Kirwin QLD 4187
#friendlyStaff#compassionateCare#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for being warm, compassionate and highly professional, with many long‑term clients trusting the vets for years. Reviews highlight clear explanations, thorough exams, fast test results, and thoughtful follow‑up calls, as well as gentle handling that keeps pets calm during visits. Several accounts cite excellent outcomes in both routine care and complex situations, including life‑saving treatment and very supportive end‑of‑life care. Easy online booking and short waits were also noted.
💬Common Feedback & Suggestions
A minority of reviews raised pricing concerns, including high quotes for procedures and a feeling of upselling during vaccine or check‑up visits. A few owners felt rushed or not fully listened to, mentioned internal communication lapses, or found some staff unfriendly. One review reported difficulty getting help for a minor weekend emergency, and another flagged an inaccurate SMS reminder that led to missed worming. Overall sentiment is strongly positive, with these issues appearing only occasionally.
🏥Clinic Specialties
- Preventive care and vaccinations
- Desexing and post‑op care
- Emergency and critical care (trauma, infectious disease)
- End‑of‑life and euthanasia support
- Arthritis management and regular injections
- Bird and small‑pet care
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearExplanations#followUpCalls#lowWaitTimes#easyOnlineBooking#longTermClients#emergencyCare#endOfLifeSupport#felineFriendlyHandling#birdCare#pricingConcerns#upsellingConcerns#cleanClinic#helpfulNurses
Overall Ratings
🐾Tips for Pet Owners
- Use the online booking system to secure a convenient time and minimise waiting, especially for routine visits.
- If you receive a procedure quote, ask for an itemised estimate and discuss alternatives so you can compare options and costs.
- Consider the Healthy Pets Plus membership if you want to reduce check‑up and preventive care costs, as several owners found it good value.
- For anxious cats, bring a top‑opening carrier so injections or exams can be done with minimal stress.
- If you rely on SMS reminders, keep your own record of parasite prevention schedules as a backup.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜15:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Willows is at 68 Thuringowa Drive, Kirwan QLD 4817 in the suburb of Kirwan. There’s no train or light‑rail within easy walking distance, so it’s best to drive or check Google Maps for the nearest bus route. Street parking is typically available on nearby streets—always check local signage before leaving your car.
Greencross Vets Willows is open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–3:00 pm, and closed on Sunday. Hours may vary on public holidays—check the website before visiting.
You can call (07) 4773 3744 or visit their website: https://www.greencrossvets.com.au/vets/willows-kirwan/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=kirwan
Book online via the clinic’s website or call the clinic to arrange a time. Online booking is handy for routine visits and to minimise waiting.
Veterinary fees in Australia aren’t regulated by a government fee schedule and costs vary by clinic and the care your pet needs, and Medicare doesn’t cover pets. For the current consultation fee, call the clinic and, for any procedure, ask for an itemised written estimate. If after‑hours services are offered, be aware those fees are typically higher. Pet insurance and payment‑plan options (e.g. GapOnly claims or plans like VetPay/Afterpay) may help with costs—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans. Call ahead to confirm what this clinic accepts on the day of your visit.
The clinic provides emergency and critical care; for urgent cases during opening hours, attend promptly or call ahead for advice. For after‑hours help, call to confirm availability or use Google to find the nearest dedicated emergency vet—note that after‑hours fees are usually higher.
Yes—street parking is typically available in Kirwan near the clinic. Please check local signage and allow a little extra time during busy periods.
Services highlighted include preventive care and vaccinations, desexing with post‑op care, emergency and critical care, end‑of‑life and euthanasia support, arthritis management (including regular injections), and bird and small‑pet care. Reviews also note gentle, cat‑friendly handling to help keep pets calm.
Pet owners rate the clinic 4.6/5 from 186 reviews, praising warm, compassionate and professional care, clear explanations, thorough exams, fast test results, thoughtful follow‑up calls, gentle handling, easy online booking and short waits, with many long‑term clients. Occasional feedback mentions pricing concerns or upselling, some rushed consults or unfriendly interactions, a weekend emergency difficulty, and one inaccurate SMS reminder; overall sentiment is strongly positive.
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Last updated: 30 June 2026