278 reviews
176 Thuringowa Drive, Kirwan QLD 4817
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and thorough, professional veterinary care. Many highlighted thoughtful handling of anxious or reactive pets, creative low-stress techniques, clear explanations, and proactive follow‑up calls. Bird and small-animal owners repeatedly noted strong avian expertise, while doggy daycare, grooming, and the cattery drew enthusiastic feedback with regular photo updates and seamless coordination.
💬Common Feedback & Suggestions
Reviews were largely positive, with a few recurring concerns. Some owners reported invoicing transparency issues or mismatches between quoted and final costs, and a couple felt procedures were done without prior consultation. There were occasional access and communication frustrations such as calls going to voicemail, difficulty securing grooming appointments on preferred days, confusion around daycare vaccination requirements, and an upsetting lost‑pet reclaim experience; one reviewer also described being turned away due to identification policy at a difficult end‑of‑life moment. These were outliers among many satisfied reports, but they suggest room for clearer communication around policies, pricing, and after‑hours processes.
🏥Clinic Specialties
- Avian and exotic pet care (parrots, ducks, chickens)
- Grooming and deshedding, including anaesthetic clips for matted coats
- Doggy daycare with behaviour‑aware supervision and daily updates
- Behaviour‑sensitive handling for anxious or reactive dogs
- Senior pet care and chronic disease management
- Preventive care and wellness plan support
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#followUpCalls#avianExpertise#doggyDaycare#groomingAndDeshedding#catFriendlyFacilities#behaviourAwareHandling#emergencyAppointments#billingTransparencyConcerns#bookingChallenges#afterHoursPhoneIssues#lostPetProcessConcerns#modernCleanClinic
Overall Ratings
🐾Tips for Pet Owners
- If you have birds or small exotics, ask to book with their avian‑experienced vet and mention your species when scheduling.
- For anxious, reactive, or very large dogs, flag behaviour needs when booking and bring high‑value treats to support low‑stress handling.
- Confirm a written estimate and how any membership discounts are applied before procedures to avoid billing surprises.
- Grooming and daycare spots can fill up—book well in advance and ensure your pet’s vaccination timing meets their daycare policy.
- Cat owners can request the cat‑friendly waiting area to help reduce stress during visits.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
My Pet Hub - Townsville is in Kirwan at 12 Hervey Range Rd, Thuringowa Central QLD 4817. There isn’t a train/metro/light‑rail station within walking distance, so driving is usually easiest. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stops.
They’re open Monday to Friday 8:00 am–6:00 pm, Saturday 8:00 am–1:00 pm, and closed on Sunday. Hours may change on public holidays, so check ahead.
Call (07) 4401 5754 or visit https://mypethub.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for more information.
You can book via their website or call the clinic. When scheduling, mention if you have birds or small exotics so you can be matched with their avian‑experienced vet, and flag any behaviour needs for anxious or reactive dogs. Grooming and daycare spots can fill quickly, so book early and ensure your pet’s vaccinations meet their daycare policy.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so costs vary by clinic and by the care your pet needs. Call the clinic for a current consultation quote, and ask for an itemised written estimate before any procedure. If after‑hours care is needed, be aware fees are typically higher. Pet insurance and third‑party payment‑plan options exist in Australia; check your cover and ask the clinic what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). Some also support pet‑insurance gap claims or payment plans. As policies vary, call ahead to confirm what this clinic accepts.
Reviews mention emergency appointments, and the clinic is open Monday–Friday 8:00 am–6:00 pm and Saturday mornings. Dedicated after‑hours arrangements aren’t listed; call ahead during opening hours to check urgent availability. For emergencies outside these hours, search for a 24/7 emergency vet in Townsville.
Yes—street parking is typically available around the clinic. Please check local signage and allow a little extra time during busy periods.
Available services highlighted include avian and exotic pet care (parrots, ducks, chickens), grooming and deshedding (including anaesthetic clips for severe matting), doggy daycare with behaviour‑aware supervision and daily updates, low‑stress handling for anxious or reactive dogs, senior pet care and chronic disease management, and preventive care with wellness plan support.
The clinic is well‑reviewed at 4.6/5.0 from 127 reviews, with owners praising the caring, friendly team, thorough professional care, clear explanations, low‑stress handling for anxious pets, avian expertise, and the daycare, grooming and cattery services. Some feedback flagged invoice transparency or quote mismatches, occasional communication or access frustrations (voicemail, grooming availability, daycare vaccination queries), and an upsetting lost‑pet reclaim experience—suggesting clearer communication around policies, pricing and after‑hours processes would help.
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Last updated: 30 June 2026