127 reviews
12 Hervey Range Rd, Thuringowa Central QLD 4817
#compassionateCare#friendlyStaff#thoroughExams+13
What owners report about visiting
2 community reports｜1/5 details added｜Updated 8/1
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
1 owners want to know
Do you offer after-hours or emergency care?
Anonymous · 2026-07-21 11:41
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who are knowledgeable, thorough and take time to explain treatment clearly. Many noted low-stress handling for timid or difficult pets, thoughtful follow-up calls, and helpful reminders for preventative care. Reviewers also highlighted successful outcomes from complex surgeries and urgent care, along with a clean, well-presented clinic.
💬Common Feedback & Suggestions
Most feedback is very positive, though a few owners reported concerns. These included an instance of rough handling and a worsened wound, a rude interaction and booking error at reception, and strict policies around late arrivals or seeing new clients in emergencies (with a couple of refusals on a Sunday). One reviewer mentioned a delay in being notified about ashes. These appear to be exceptions rather than the norm.
🏥Clinic Specialties
- Surgery and post-operative care
- Emergency care and urgent fit-ins
- Puppy preschool and low-stress handling
- Preventative care and vaccinations with reminders
- Compassionate euthanasia and end-of-life support
- Ophthalmology specialist visits
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#emergencyFitIns#reasonablePricing#lowStressHandling#surgicalExpertise#griefSupport#reminderService#cleanFacility#modernEquipment#longTermClients#occasionalRudeStaff#strictLatePolicy#refusedService
Overall Ratings
🐾Tips for Pet Owners
- If you have a nervous or difficult pet, let the team know in advance—they use gentle, low-stress approaches and treats that reviewers found very helpful.
- Book ahead for busy times and call to confirm details when booking multiple pets to avoid any confusion at check-in.
- For urgent issues or weekend help, phone first to check availability and whether they can see new patients, as policies can be strict during peak times.
- Arrive a little early; several reviews suggest late arrivals may be rescheduled.
- Keep your contact details up to date to receive follow-up calls and preventative-care reminders.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 08:00〜18:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Western Suburbs Veterinary Clinic is at 176 Thuringowa Drive, Kirwan QLD 4817 in Townsville. Most locals drive, with street parking usually available on or near Thuringowa Drive—always check signage. If you’re using public transport, there isn’t a train station within walking distance, so use Google Maps to find the nearest bus route and stops.
They’re open Monday to Friday 8:00 am–6:00 pm, Saturday 8:00 am–5:00 pm, and Sunday 9:00 am–5:00 pm.
You can contact the clinic by phone on (07) 4773 4111 or visit their website at https://www.westernsuburbsvetclinic.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for more information.
To book an appointment, please call the clinic to secure a time. You can also visit their website to check current information and ask about availability, especially for urgent cases or weekends.
Consultation fees in Australia vary by clinic and are not government-regulated, and Medicare does not cover pets. For the most accurate, up-to-date price, call the clinic for a current quote and request an itemised written estimate for any procedure or surgery. If you need emergency or after-hours care, be aware fees are typically higher. If you have pet insurance, check your policy, and ask whether payment-plan options or gap-claim services are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
The clinic provides emergency care and urgent fit-ins during its opening hours; after-hours availability isn’t listed, so call first to check what they can do and where to go if it’s outside their hours.
Services highlighted by reviewers include surgery with attentive post‑operative care, emergency care and urgent fit-ins, puppy preschool, preventative care and vaccinations with reminders, gentle low‑stress handling, compassionate euthanasia and end‑of‑life support, plus visiting ophthalmology specialist consultations.
Yes—street parking is typically available on and around Thuringowa Drive; just check local parking signs. No dedicated paid car park was identified nearby.
Pet owners rate the clinic 4.8/5 from 278 reviews, praising the friendly, compassionate team, clear communication, low‑stress handling, helpful reminders and follow‑up calls, successful outcomes from complex surgeries and urgent care, and a clean, well‑presented clinic. A small number mentioned issues such as a rough interaction, a booking error or strict late‑arrival policies (including a couple of Sunday refusals), and one delay in ashes notification—these appear to be exceptions.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Kirwan
Source: Google Maps
Last updated: 30 June 2026