165 reviews
383 Charles Street, Kirwin QLD 4187
#friendlyStaff#compassionateCare#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ compassion, gentle handling and clear communication, saying the team listens and explains treatment options well. Many highlighted strong outcomes across routine care, surgery and urgent call‑outs, with follow‑up checks and a calm, clean clinic environment. The mobile house‑call service was repeatedly described as fast, convenient and stress‑free for anxious pets.
💬Common Feedback & Suggestions
Feedback was overwhelmingly positive, with only a few minor concerns raised. A small number of reviewers mentioned difficulty reaching the clinic by phone on one occasion, and one person felt prices were a bit high, though most comments described fees as fair with quotes that matched expectations. Otherwise, clients reported timely appointments, responsive emergency fit‑ins and courteous ETAs for mobile visits.
🏥Clinic Specialties
- Mobile house-call veterinary care
- Home euthanasia and end-of-life care
- Dentistry and dental surgery
- Desexing procedures
- Emergency and after-hours call-outs
- Pet travel and export certification
🏷️Keywords
#compassionateCare#gentleHandling#clearCommunication#friendlyStaff#knowledgeableVets#mobileService#homeVisits#endOfLifeSupport#quickResponse#emergencyFitIns#transparentQuotes#fairPricing#cleanCalmClinic#followsUp#supportsAnxiousPets#phoneContactIssues
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or hard to transport, book a home visit—they can do exams, vaccinations, blood tests and provide medication at your place.
- For urgent or after‑hours needs, call early and try both the clinic line and the mobile number; response is often quick, but persistence helped some reviewers.
- Ask for a quote up front; reviewers report transparent pricing and fair fees, and inquire about VetPay if you need payment flexibility.
- Follow all post‑op instructions (including keeping the cone on) to avoid complications like pulled stitches.
- When booking a mobile appointment, allow a window for arrival; they’re mostly on time and provide courtesy calls with ETAs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Veterinary Day Surgery is at 5 Thuringowa Drive, Kirwan QLD 4814 in Townsville. As there’s no nearby train or light-rail, it’s easiest to drive; street parking is usually available on Thuringowa Drive and nearby streets (check local signage). If using public transport, plan a bus route to Kirwan via Google Maps.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:00 am–12:00 pm, and closed on Sundays. Hours may differ on public holidays, so check the website or call ahead to confirm.
You can contact the clinic on 1300 287 738 or via their website at https://vet2urpet.com.au/?utm_source=google&utm_medium=gmb&utm_campaign=vet2urpet.
You can book by calling the clinic or requesting an appointment online at https://vet2urpet.com.au/?utm_source=google&utm_medium=gmb&utm_campaign=vet2urpet. For mobile house‑call visits, you’ll typically be given an arrival window with an ETA; for urgent or after‑hours needs, call to check availability.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare does not cover pets. Call the clinic for a current quote, and ask for an itemised written estimate for any procedures. If you need after‑hours or emergency help, fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment plans or gap‑claim options—ask what’s available.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts.
Yes—Veterinary Day Surgery offers emergency fit‑ins and after‑hours call‑outs when available. Call to discuss your pet’s situation and availability; after‑hours surcharges typically apply. For life‑threatening emergencies, proceed to the nearest 24/7 emergency vet if advised.
Yes—street parking is typically available near the clinic on Thuringowa Drive and surrounding streets; remember to check local parking signs and allow a little extra time during busy periods.
The clinic provides mobile house‑call veterinary care, home euthanasia and end‑of‑life care, dentistry and dental surgery, desexing procedures, emergency and after‑hours call‑outs, and pet travel/export certification.
Pet owners rate the clinic 4.9/5.0 from 149 reviews. Feedback highlights compassionate vets, gentle handling, clear communication, strong results across routine care and surgery, and a calm, clean clinic; the mobile service is praised as fast, convenient and low‑stress. A few mentioned occasional difficulty getting through by phone and one comment about prices being a bit high, though most felt fees were fair with quotes that matched expectations.
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Last updated: 30 June 2026