4.4
77 reviews
#compassionateCare#endOfLifeSupport#afterHoursEmergency+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, compassion and clear communication, noting vets and nurses who listen, explain options and never rush consults. Many mentioned being fit in quickly for emergencies or same‑day appointments, minimal waiting, and thoughtful low‑stress handling for anxious pets. Reviews highlight strong outcomes, from effective medical management to successful surgeries and timely procedures, as well as exceptionally supportive end‑of‑life care. Several also appreciated practical touches like post‑op follow‑up, tailored care plans and even gap‑only processing for pet insurance.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported pricing issues (overcharging on a product, high quotes, or cost‑first perceptions), and there were isolated mentions of abrupt or unhelpful front‑desk interactions. One reviewer alleged a serious misdiagnosis, and another flagged confusion around advertised emergency contact details. There was also a single comment questioning avian expertise, though other bird owners reported good outcomes.
🏥Clinic Specialties
- Emergency and urgent appointments
- Soft‑tissue surgery and procedures
- End‑of‑life and euthanasia support
- Avian and small‑bird care
- Low‑stress and fear‑aware handling
- Chronic disease management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#explainsOptions#lowStressHandling#emergencyCare#sameDayAppointments#minimalWaits#surgerySuccess#endOfLifeSupport#afterHoursSupport#avianCare#pricingConcerns#frontDeskIssues#misdiagnosisReport#longTermLoyalty
Overall Ratings
🐾Tips for Pet Owners
- Call ahead if you need an urgent or same‑day visit; reviewers were often seen promptly with little to no waiting.
- Ask for itemised quotes and treatment options—vets here explain clearly and provide estimates up front.
- If your pet is anxious or fearful, let the team know; they use gentle, low‑stress handling and can take things slowly.
- If you have pet insurance, ask about gap‑only processing to simplify claims.
- For after‑hours emergencies, confirm the current emergency contact details before you need them, as one reviewer reported confusion.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Shepparton Veterinary Clinic is at 2 Wanganui Rd, Shepparton VIC 3631. There isn’t a train, metro or light‑rail station within easy walking distance, so consider driving or checking Google Maps for the nearest bus route. Street parking is typically available nearby—be sure to check local signage.
They’re open Monday to Friday, 8:00 am–6:00 pm, and closed on weekends. If you’re planning a visit around public holidays, call ahead to confirm hours.
You can reach the clinic on (03) 5821 3188 or via their website at http://www.sheppvets.com.au/.
To book, call the clinic during opening hours; if your pet needs an urgent or same‑day visit, call ahead so the team can prioritise you. You can also visit their website to see current booking options.
Consultation fees vary because there’s no government‑published fee schedule for Australian vets and Medicare doesn’t cover pets. Call the clinic for a current consult quote, and ask for an itemised written estimate for any procedures or surgery. If you require after‑hours care, be aware fees are typically higher. If you have pet insurance or prefer payment‑plan options (e.g. GapOnly, VetPay, Afterpay), ask whether these could help with costs.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
The clinic can accommodate urgent and same‑day appointments during opening hours, and reviews note after‑hours support; for emergencies outside business hours, call ahead to confirm the current emergency arrangements and the best contact procedure.
Services highlighted by pet owners include emergency and urgent appointments, soft‑tissue surgery and procedures, avian and small‑bird care, low‑stress and fear‑aware handling, chronic disease management, and end‑of‑life and euthanasia support. Call to enquire about your pet’s specific needs.
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Last updated: 10 July 2026