4.4
77 reviews
#compassionateCare#endOfLifeSupport#afterHoursEmergency+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate team — from reception to nurses and vets — who take time to listen, explain options clearly and never rush consults. Many report prompt help with emergencies and same‑day appointments, minimal waiting, and careful low‑stress handling of nervous pets, including traumatised rescues. Reviews also highlight effective treatment and surgery outcomes, thoughtful ongoing care for complex or long‑term conditions, avian patients like cockatiels, and exceptionally dignified end‑of‑life support.
💬Common Feedback & Suggestions
While the tone is overwhelmingly positive, a small number of reviewers raised concerns. One owner alleges a serious misdiagnosis, and a few felt quoted prices or product costs were high or that they were pressured toward expensive procedures. There were isolated comments about brusque communication at reception, a dissenting view on bird expertise, and a complaint about confusing after‑hours emergency information on the website.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and euthanasia support
- Avian and small bird care
- Surgery and post-operative care
- Chronic disease management and long-term follow-up
- Low-stress handling for anxious or rescue pets
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#explainsOptions#lowStressHandling#emergencyFitIns#minimalWaits#sameDayAppointments#endOfLifeSupport#surgeryAndPostOpCare#chronicConditionCare#avianCare#paymentOptions#pricingConcerns#occasionalRudeness#websiteInfoIssue
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead — they often fit pets in the same day — and double-check the after-hours number.
- Ask for itemised quotes and discuss treatment options up front; reviewers note vets explain choices clearly.
- Let staff know if your pet is anxious or a rescue so they can use gentle, low-stress handling; bringing high-value treats can help.
- If you have pet insurance, ask about gap-only processing; if not, enquire about available payment options.
- There’s easy parking on-site, so arrive a little early to settle your pet before the consult.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Shepparton East Vet is at 190 Benalla Rd, Shepparton VIC 3631. As there isn’t a train or light-rail station within easy walking distance, driving is usually simplest. Street parking is typically available nearby—check local signage. You can also use Google Maps to find the nearest bus route from your location.
They’re open Monday to Friday, 8:00 am–6:00 pm, and closed on Saturdays and Sundays. Hours can change on public holidays, so call ahead to confirm before you visit.
You can contact Shepparton East Vet on (03) 5821 3188. For more information, visit http://www.sheppvets.com.au/.
To book, call the clinic or visit their website to check current booking options. For urgent issues, call ahead—reviews note they often fit pets in the same day.
Veterinary fees in Australia aren’t government-regulated and can vary between clinics and by the type of visit, and Medicare doesn’t cover pets. For the most accurate, up-to-date quote, call the clinic and ask for an itemised written estimate for any procedures. If you need care after hours, be aware that fees are typically higher. Pet insurance may help with costs, and some clinics offer gap claims or payment plans (e.g., GapOnly, VetPay, Afterpay)—ask what options are available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts before your visit.
They handle emergency and urgent cases—call ahead so the team can prepare. For after-hours assistance, call to confirm their current arrangements, as details can change, and note that after-hours fees are usually higher.
According to their service focus and owner feedback, they provide emergency and urgent care, end-of-life and euthanasia support, avian and small bird care, surgery with post-operative follow-up, chronic disease management, and low-stress handling for anxious or rescue pets.
Yes—reviews highlight care for avian patients, including small birds like cockatiels. If you have a specific species or an urgent bird case, call to discuss your pet’s needs and availability.
Pet owners rate the clinic highly at 4.6 out of 5 (231 reviews), praising the compassionate team, clear communication, minimal waits, effective treatments and surgery outcomes, gentle handling of anxious pets, and dignified end-of-life support. Some feedback mentions concerns about pricing or pressure toward costlier options, an isolated misdiagnosis allegation, occasional brusque reception, a dissenting view on bird expertise, and confusion about after-hours information.
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Source: Google Maps
Last updated: 10 July 2026