231 reviews
190 benalla rd shepparton vic
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, patient care and clear communication, especially during stressful moments and end‑of‑life visits. Many highlighted swift after‑hours help, being squeezed in at short notice, thorough explanations, and thoughtful follow‑ups (including calls and keepsake paw prints). Several reviews mentioned good outcomes from emergencies, surgeries and procedures, as well as fair or even cheaper‑than‑elsewhere pricing on some services and diets. The environment was described as warm, welcoming and comfortable.
💬Common Feedback & Suggestions
While the tone is overwhelmingly positive, a few concerns appeared. Several reviewers reported negative interactions with reception or on‑call staff, citing rudeness or brusque handling (including when arriving late). A handful raised pricing or billing frustrations, such as being charged a full consult for a quick nurse visit or high after‑hours quotes, and one serious complaint alleged a misdiagnosis. Overall, these were outliers among many strong endorsements, but they suggest opportunities to refine front‑desk service, transparency and triage expectations.
🏥Clinic Specialties
- After-hours and emergency care
- Compassionate euthanasia and end-of-life support
- Soft-tissue surgery and desexing
- Dental care and gingivitis management
- Ophthalmic foreign body removal
- Care for exotics and livestock (rabbits, alpacas, sheep)
🏷️Keywords
#compassionateCare#endOfLifeSupport#afterHoursEmergency#friendlyStaff#clearCommunication#thoroughExplanations#followUpCare#accommodatingScheduling#pricingValue#pricingConcerns#rudeFrontDesk#misdiagnosisComplaint#exoticAndLivestock#cleanWelcomingSpace
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after-hours issues, call ahead—reviews show they often meet clients at the clinic and can act quickly.
- Ask for an itemised estimate up front, especially for after-hours visits, to avoid bill surprises.
- Arrive on time or phone if you’re running late; one review noted you may risk not being seen when late.
- If you’re facing a difficult goodbye, ask about their private space and keepsake options (e.g., paw prints).
- They’ve helped with rabbits and farm animals and stock prescription diets at competitive prices—call to check availability for your pet’s needs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Unnamed veterinary record - VIC 3630 is in Shepparton, VIC 3630; driving is usually easiest, with street parking available—check local signage for limits. There isn’t a train or light‑rail station within easy walking distance, so if you’re using public transport, use Google Maps to find the nearest bus route and stops.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 9:00 am–1:00 pm; closed on Sundays.
You can contact the clinic on (03) 5878 1144 or visit https://www.gvvets.com.au/.
To book an appointment, call the clinic or check their website for booking options; for urgent or after‑hours issues, please call first.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare doesn’t cover pets. Call the clinic for a current quote, and if your pet needs a procedure, ask for an itemised written estimate. If you attend after hours, be aware fees are typically higher. You might also consider pet insurance and, if needed, ask about payment‑plan options in general terms.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts.
Yes—after‑hours and emergency care are available; please call first so the team can prepare, and note that after‑hours surcharges usually apply.
Street parking is typically available nearby in Shepparton; check local signage for time limits and restrictions.
Services include after‑hours and emergency care, compassionate euthanasia and end‑of‑life support, soft‑tissue surgery and desexing, dental care and gingivitis management, ophthalmic foreign body removal, and care for exotics and livestock such as rabbits, alpacas and sheep.
Pet owners rate the clinic 4.4/5 from 77 reviews, praising compassionate, patient care, clear communication, swift help in emergencies, accommodating scheduling, thorough explanations and thoughtful follow‑ups; a few mentioned brusque front‑desk interactions, billing concerns (especially after‑hours quotes) and one misdiagnosis complaint.
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Source: Google Maps
Last updated: 10 July 2026