231 reviews
190 benalla rd shepparton vic
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, patient care from vets and nurses, with clear explanations and plenty of time given during difficult moments. Many highlighted excellent emergency and after‑hours support, from urgent fit management to holiday call‑outs and being squeezed in on busy days. Outcomes such as successful surgeries, prompt diagnoses, and even saving a rabbit were noted, along with thoughtful follow‑ups and keepsakes after euthanasia. Several reviewers also mentioned fair or better‑than‑expected pricing, including cheaper prescription diets.
💬Common Feedback & Suggestions
A minority of reviews reported concerns about front‑desk manner, describing some interactions as rude or dismissive, and one reviewer felt publicly embarrassed when late to an appointment. Billing and value raised occasional frustration, including being charged a full consult for a quick nurse injection and high after‑hours quotes. One serious complaint alleged a misdiagnosis later contradicted by another clinic. Overall the feedback is strongly positive, but clearer, upfront communication about fees and a consistently courteous reception experience would help.
🏥Clinic Specialties
- Emergency and after-hours care
- End-of-life and euthanasia support
- Desexing and routine surgery
- Dentistry and oral health
- Livestock and farm animal care
- Exotic and small mammal medicine
🏷️Keywords
#compassionateCare#afterHoursSupport#emergencyCare#endOfLifeSupport#clearCommunication#thoroughExplanations#followUpCalls#reasonablePricing#accommodatingAppointments#friendlyStaff#rudeFrontDesk#billingConcerns#secondOpinions#livestockExperience#exoticPets#welcomingFacility
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after-hours needs, call ahead and ask for an estimate so you understand potential costs and timing.
- If you’re running late, phone reception first—schedules can be tight and late arrivals may not always be seen.
- Bring previous records when seeking a second opinion; they have accommodated urgent squeeze-ins when other vets couldn’t.
- Clarify fees before brief nurse visits (e.g., injections) to avoid being charged a full consult unexpectedly.
- For surgeries or desexing, ask about included follow-up checks and what post-op updates you can expect.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
GV VETS is at 169 Nixon St, Shepparton VIC 3630, and driving is recommended as there’s no nearby train or light rail; street parking is usually available. Check local parking signage and, if you’re using public transport, use Google Maps to find the nearest bus route and stops.
GV VETS is open Monday to Friday 8:00 am–6:00 pm and Saturday 9:00 am–1:00 pm; they are closed on Sundays and public holidays unless otherwise advised.
You can contact GV VETS on (03) 5878 1144 or via their website at https://www.gvvets.com.au/.
To book, call the clinic or visit their website to enquire about available appointment times. For urgent cases or if you’re running late, call ahead so the team can advise and accommodate where possible.
Veterinary fees in Australia aren’t government regulated and vary by clinic and case, so call the clinic for a current consult quote, and request an itemised written estimate for any procedures. If you need after-hours care, be aware fees are typically higher. Pet insurance and some payment-plan options exist in Australia; check your policy and ask the clinic what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet-insurance gap claims or payment plans; call ahead to confirm what GV VETS accepts on the day.
Yes—GV VETS provides emergency and after-hours care; call ahead for advice, availability and arrival instructions, and note that after-hours fees are typically higher than daytime visits.
Yes—street parking is typically available near the clinic on Nixon Street and surrounding streets; please check local signage and allow a few extra minutes at busy times.
GV VETS offers emergency and after-hours care, end-of-life and euthanasia support, desexing and routine surgery, dentistry and oral health, livestock and farm animal care, and exotic and small mammal medicine.
Pet owners rate GV VETS 4.4 out of 5 from 77 reviews, praising compassionate, patient care, clear explanations, timely emergency support, successful outcomes and thoughtful follow-ups. Some feedback mentions occasional front-desk rudeness and billing surprises (especially after-hours or brief nurse visits), and one report of a misdiagnosis—so asking for clear, upfront fee estimates is recommended.
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Last updated: 10 July 2026