4.0
734 reviews
147 craigieburn rd craigieburn vic 3064
#experiencedVets#costEffectiveCare#reasonablePricing+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Many owners praised the vets’ knowledge and practical, no‑nonsense approach, citing accurate diagnoses, effective treatment plans, and successful surgeries (including cruciate repair, tail and eyelid procedures, desexing, and dental work). Multiple reviews highlighted fair, reasonable pricing and the clinic’s willingness to fit pets in quickly for emergencies or short‑notice issues. Several commenters also noted caring nurses and follow‑up calls that reassured them during recovery. Breeders and owners mentioned helpful reproductive services and artificial insemination support.
💬Common Feedback & Suggestions
A recurring concern was rude or unhelpful reception service, with some reporting calls being cut short, poor communication, and little empathy—especially around end‑of‑life care. Several reviews described long waits, booking errors (e.g., x‑rays/ultrasounds not arranged), inconsistent quotes or unexpected add‑on fees, and limited parking. A number of owners reported rough handling of cats, inadequate aftercare instructions or pain relief, and, in some cases, misdiagnoses or care that needed to be redone elsewhere. Cleanliness drew mixed comments, with a few noting odour and stained seating in the waiting area.
🏥Clinic Specialties
- Soft‑tissue surgery (tail, eyelid, mass removals)
- Orthopaedic surgery (cruciate repair)
- Dentistry and dental extractions
- Emergency and hospital care
- Canine reproduction and artificial insemination
- Canine hydrotherapy sessions
🏷️Keywords
#knowledgeableVets#reasonablePricing#quickFitIns#caringNurses#rudeReception#poorCommunication#longWaits#bookingErrors#unexpectedFees#misdiagnosisReports#aftercareGaps#catHandlingConcerns#cleanlinessConcerns#parkingTight#emergencyCare#successfulSurgeries
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm exactly what your appointment covers (e.g., ultrasound, x‑ray, hydro) and ask for the estimate in writing to avoid surprises.
- Allow extra time for waiting and parking, and consider arriving early—several reviews mention delays and a tight car park.
- If you have a preferred vet or your pet is anxious, request that clinician when booking and ask for calm handling techniques, especially for cats.
- Before discharge, ask for written aftercare instructions, pain relief, and dosing schedules, and clarify who to contact if problems arise.
- For urgent cases, phone first to check capacity; if they’re fully booked or can’t accept a found animal, seek an emergency centre immediately.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜16:00 | |||||||
| 08:30〜19:30 | |||||||
| 08:30〜20:00 | |||||||
| 10:00〜15:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Craigieburn Animal Hospital is in Craigieburn, VIC 3064. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually the most convenient option. Street parking is typically available nearby—check local signage and allow extra time as reviews mention parking can be tight. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
They’re open Monday–Thursday 8:30 am–8:00 pm, Friday 8:30 am–7:30 pm, Saturday 8:30 am–4:00 pm, and Sunday 10:00 am–3:00 pm. Hours may vary on public holidays—call ahead to confirm.
You can phone the clinic on (03) 9305 5855 during opening hours. For general information, visit their website: http://craigieburnanimalhospital.com.au/site-search.pml
The simplest way is to call the clinic during opening hours to book. If you need something specific (e.g., x‑rays, ultrasound, hydrotherapy or reproduction services), confirm what the appointment includes and ask for the estimated costs in writing when you book.
Consultation fees vary by clinic in Australia and are not government‑regulated, and Medicare does not cover pets. Call the clinic for a current quote, and for any procedure ask for an itemised written estimate so you know what’s included. If you need emergency or after‑hours care, fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer options like GapOnly claims or payment plans (e.g., VetPay, Afterpay)—ask what’s available and any fees involved.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans. Policies vary by clinic, so call ahead to confirm what this clinic accepts before your visit.
They provide emergency and hospital care, and many reviewers said their pets were fitted in quickly for urgent issues during opening hours. For any after‑hours concerns outside the times listed, call first; if the clinic is closed, seek a dedicated 24/7 emergency vet.
Street parking is the main option near the clinic; check local signage before you park. Reviews mention parking can be tight at busy times, so consider arriving a little early.
Based on the clinic’s stated focus areas, they offer soft‑tissue surgery (tail, eyelid, mass removals), orthopaedic surgery (cruciate repair), dentistry and dental extractions, emergency and hospital care, canine reproduction and artificial insemination, and canine hydrotherapy sessions. Call to enquire about availability and booking requirements for these services.
The clinic is rated 4.0 out of 5.0 from 734 reviews, with praise and some concerns noted. Owners often commend knowledgeable vets, effective treatment plans and surgeries, reasonable pricing, quick fit‑ins for urgent issues, caring nurses and follow‑up calls, plus helpful reproductive services. Common feedback includes rude or unhelpful reception, long waits, booking errors (imaging not arranged), inconsistent quotes or unexpected add‑on fees, concerns about rough handling of cats, gaps in aftercare or pain relief, occasional misdiagnoses, cleanliness issues in the waiting area, and limited parking.
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Last updated: 10 July 2026