Greencross Vets Craigieburn

📊 **Overall Ratings** - Medical Expertise: 88% satisfied - Service Attitude: 84% satisfied - Convenience: 68% satisfied - Pricing: 44% satisfied - Cleanliness: 95% satisfied - Recommendability: 80% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the team’s compassion, patience, and clear communication, especially during stressful times and end‑of‑life care. Many highlighted knowledgeable vets who explain diagnoses and treatments well, thoughtful follow‑up calls, and gentle handling of anxious pets, including desensitisation cuddle visits. Several reviewers also mentioned successful surgeries, dental work, allergy care, and prompt help for urgent issues. The clinic atmosphere and cleanliness, as well as easy booking and friendly nurses, were commonly noted. 💬 **Common Feedback & Suggestions** While most feedback was positive, recurring concerns centred on pricing, with some owners feeling fees and medications were expensive or that unnecessary tests were suggested; a few cited specific surprises like high consult or nail‑trim costs and a medication expiry‑label discrepancy. There were occasional reports of poor communication or attitude at reception or management, phones not being answered, strictness with late arrivals, and inconsistent advice between staff. A handful of reviews questioned clinical judgement or documentation (e.g., unclear X‑ray side, sedation suggested for a routine procedure), and one distressing account about a lost cat not being re‑offered before euthanasia. These issues were in the minority compared with the largely positive experiences. 🏥 **Clinic Specialties** - End-of-life and palliative care - Soft tissue surgery and desexing - Dentistry and dental cleaning - Allergy care and dermatology - Behaviour support for anxious pets - Cancer and chronic disease management 🏷️ **Tags** #compassionateCare #clearCommunication #followUpCalls #friendlyStaff #anxiousPetsHandled #thoroughExams #endOfLifeSupport #sameDayAppointments #easyOnlineBooking #cleanFacilities #pricingConcerns #upsellingConcerns #rudeReceptionReports #hardToReachByPhone #strictLatePolicy #documentationLapses 🐾 **Tips for Pet Owners** - Ask for itemised estimates up front (consults, procedures, nail trims, medications) to avoid price surprises, and consider requesting a prescription if you prefer to buy meds elsewhere. - If your pet is anxious, flag it when booking—staff have accommodated desensitisation and low‑stress visits that helped nervous dogs settle. - Book online early for preferred times or same‑day needs, and arrive a little ahead of your slot to avoid issues with late arrivals or traffic. - For imaging or complex procedures, request copies of reports and confirm key details (e.g., which limb imaged) are clearly documented. - Check medication labels (including expiry dates) and ask for clear written instructions on use and follow‑up.