249 reviews
420 craigieburn rd craigieburn vic 3064
#compassionateCare#clearCommunication#followUpCalls+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Many owners praised the vets’ knowledge and practical, no‑nonsense care, with multiple shout‑outs for accurate diagnoses and clear explanations (especially from Dr Michael Bell and Dr Dominic). Pricing is repeatedly described as reasonable or cost‑effective, and several reviewers said the team fit their pets in quickly for urgent issues. There are numerous success stories for surgeries and procedures (from cruciate repair and tail-tip amputation to desexing and dentals) and some owners noted caring nurses and good follow‑up calls.
💬Common Feedback & Suggestions
Feedback is mixed, with frequent reports of rude or unhelpful reception, poor empathy during highly emotional moments (including euthanasia and bereavement), and inconsistent communication. Several reviewers cited long waits, booking or scheduling errors (e.g., imaging not actually booked, late-running sessions, or being refused when slightly late), and occasional rough handling of anxious pets. A few owners described misdiagnoses or minimal examinations, plus unexpected or disputed charges (e.g., short consults billed, weekend surcharges, or changed estimates). Cleanliness drew criticism from some for odours and dirty seating, though others found the clinic clean.
🏥Clinic Specialties
- Orthopaedic and soft‑tissue surgery (e.g. cruciate, tail tip, ear haematoma)
- Dentistry and dental extractions
- Desexing and microchipping
- Reproductive services and artificial insemination
- Emergency and urgent care with hospitalisation
- Hydrotherapy sessions
🏷️Keywords
#experiencedVets#costEffectiveCare#reasonablePricing#emergencyFitIns#surgerySuccess#caringNurses#followUpCalls#rudeReception#poorCommunication#lackOfEmpathy#roughHandlingConcerns#longWaits#bookingErrors#cleanlinessIssues#parkingTight#billingSurprises
Overall Ratings
🐾Tips for Pet Owners
- If you need a specific procedure (e.g., ultrasound, X‑ray, hydro or AI), confirm the booking details and who will perform it before you arrive.
- Ask for an itemised estimate upfront and clarify any weekend or after‑hours surcharges to avoid bill surprises.
- Request a preferred vet when booking, especially for complex cases or anxious pets.
- Allow extra time for parking and possible delays, and consider calling ahead to check if appointments are running on time.
- After surgery or hospitalisation, ask for written after‑care instructions and pain relief plans before you leave.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜16:00 | |||||||
| 08:30〜19:30 | |||||||
| 08:30〜20:00 | |||||||
| 10:00〜15:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Craigieburn Animal Hospital is at 147 Craigieburn Rd, Craigieburn VIC 3064. In this rail-sparse outer suburb there isn’t a train or light-rail station within easy walking distance, so driving is usually the simplest option. Street parking is available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
They’re open Monday–Thursday 8:30 am–8:00 pm, Friday 8:30 am–7:30 pm, Saturday 8:30 am–4:00 pm, and Sunday 10:00 am–3:00 pm. Check before you travel in case hours change.
Call (03) 9305 5855. You can also visit their website for information: http://craigieburnanimalhospital.com.au/site-search.pml
To book an appointment, call the clinic during opening hours. For urgent cases, call ahead before coming in so the team can advise you. You can also check their website for service information and what to bring.
Consultation fees in Australia aren’t government‑regulated and vary by clinic and the type of visit, and Medicare does not cover pets. For the most up‑to‑date consultation fee, call the clinic and ask for a current quote. If your pet needs a procedure, request an itemised written estimate in advance; if after‑hours or urgent care is required, be aware that surcharges are typically higher. Consider whether pet insurance or general payment‑plan options (e.g., GapOnly claims, VetPay or Afterpay) could help with costs, and confirm what this clinic supports.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic before your visit.
Yes—according to their service list, they can see emergency and urgent cases with hospitalisation. For time‑critical issues, call ahead to confirm current capacity; outside opening hours, availability may vary and you may be directed to a 24/7 emergency centre, and after‑hours fees are usually higher.
Yes—street parking is available on and around Craigieburn Rd; check local signage before you park. It can be busy at times, so allow a little extra time to find a spot.
They offer a range of services, including:
- Orthopaedic and soft‑tissue surgery (e.g., cruciate, tail tip, ear haematoma)
- Dentistry and dental extractions
- Desexing and microchipping
- Reproductive services and artificial insemination
- Emergency and urgent care with hospitalisation
- Hydrotherapy sessions
Pet owners rate the clinic 4.0/5.0 from 734 reviews. Reviewers often praise the vets’ knowledge, practical care and clear explanations (with shout‑outs to Dr Michael Bell and Dr Dominic), reasonable pricing, quick fit‑ins for urgent issues, successful surgeries and caring nurses with good follow‑up. Common criticisms include rude or unhelpful reception, inconsistent communication and empathy, long waits and booking errors, occasional rough handling concerns or misdiagnoses, disputed charges or weekend surcharges, and mixed cleanliness feedback.
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Last updated: 10 July 2026