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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being knowledgeable, gentle and genuinely caring, with many noting clear, patient explanations and thoughtful advice. Multiple reviews highlighted accurate diagnoses, effective treatments, and not pushing unnecessary tests, as well as calm handling that put anxious pets at ease. Appointments were often described as quick and easy to book online, and aftercare guidance was thorough.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few minor concerns. A couple of owners mentioned inconsistent vet availability (including arriving on a Saturday to find no vet on duty) and asked for clearer visibility of which vet is available when booking. One reviewer felt communication and confidence from a junior vet could improve, and another was disappointed about losing a long‑term discount value. Otherwise, wait times, cleanliness and service were rarely criticised.
🏥Clinic Specialties
- Dentistry and dental surgery
- Puppy and kitten vaccinations and check-ups
- General medicine and diagnostics
- Rabbit and small mammal care
- Parasite control and preventatives
- Nail trims and claw clipping
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book online early and call ahead if you prefer to see a specific vet, as availability can vary.
- If visiting on weekends, confirm a vet is on duty to avoid a wasted trip.
- Bring your questions—vets here are praised for clear, detailed explanations and conservative, evidence‑based advice.
- Ask about current memberships or discounts and what they include before renewing.
- If your pet is anxious, mention it at check‑in—the team is known for gentle handling that helps pets settle.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet Springvale is at 754–768 Princes Hwy, Springvale VIC 3171. There isn’t a train or light-rail station within easy walking distance, so the simplest way to visit is to drive; street parking is typically available nearby (always check local signage). If you’re using public transport, use Google Maps to plan the nearest bus route to the clinic.
They’re open Monday to Friday, 9:00 am–5:00 pm, and closed on Saturdays and Sundays. Hours can change on public holidays—check before visiting.
You can call (03) 8521 5200 or visit their website at https://www.ourvet.com.au/pages/clinics/springvale?utm_source=googlemybusiness&utm_medium=organic for clinic information and online bookings.
You can book online via their clinic webpage or call the clinic to arrange a time. Booking early is recommended, and if you prefer to see a specific vet, call ahead as vet availability can vary.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary by clinic and the care your pet needs. Call the clinic for a current quote, and if any procedure is recommended, ask for an itemised written estimate. After-hours and emergency fees are typically higher, and you may wish to check whether your pet insurance or any payment-plan options could help with costs.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
The clinic lists regular hours of Monday–Friday 9:00 am–5:00 pm and does not advertise after-hours or 24/7 emergency services. For urgent help outside these hours, contact a dedicated emergency vet hospital in Melbourne, and call the clinic during opening hours for follow-up advice.
Based on the clinic summary, services include dentistry and dental surgery, puppy and kitten vaccinations and check-ups, general medicine and diagnostics, rabbit and small mammal care, parasite control and preventatives, and nail trims/claw clipping.
They see rabbits and small mammals according to the clinic summary. For other species such as birds or reptiles, please call to enquire.
Pet owners rate it 4.9/5.0 from 84 reviews, praising knowledgeable, gentle vets and nurses, clear explanations, accurate diagnoses, effective treatments, and easy online bookings with thorough aftercare guidance. Minor feedback mentioned occasional vet availability issues (e.g., turning up on a Saturday with no vet on duty) and a desire for clearer visibility of which vet is available, plus an isolated comment about a lost long-term discount.
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