What owners report about visiting
No owner reports yet｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets for being knowledgeable, thorough and professional, taking time to explain diagnoses, treatment options and aftercare in clear, simple terms. Many noted gentle, low‑stress handling that kept nervous pets calm, quick and easy appointments (including vaccinations), and accurate diagnoses without pressure for unnecessary tests. Front‑of‑house staff were frequently described as warm, helpful and genuinely caring, with several reviewers becoming loyal, repeat clients and strongly recommending the clinic.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few minor concerns. A couple of comments mentioned availability and booking clarity—one person arrived on a Saturday when no vet was present, and another suggested the online booking should show which vet is on duty to help them choose their preferred clinician. One reviewer felt an intern’s communication and confidence could improve, and another long‑time customer was disappointed about losing a store discount and questioned the value. Otherwise, service and outcomes were reported as excellent.
🏥Clinic Specialties
- Dentistry and dental surgery
- Routine vaccinations and health checks
- Nail and claw clipping
- Rabbit and small pet care
- Parasite prevention and advice
- Weight management counselling
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book online early; if you prefer a particular vet, call to confirm who’s on duty as availability can vary.
- If visiting on weekends, phone ahead to check a vet is in that day to avoid wasted trips.
- Bring a list of questions—vets here take time to explain options and aftercare in plain English.
- Discuss cost‑effective options; reviewers noted the team offers economical plans and avoids unnecessary tests.
- Mention if your pet is anxious when booking—the staff are gentle and can help keep visits calm.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet is in Springvale, VIC 3171, and driving is usually simplest as there isn’t a train or light-rail station within easy walking distance. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the best bus route from your location.
Our Vet is open Monday to Friday, 9:00 am–5:00 pm, and closed on Saturdays and Sundays. Hours may vary on public holidays, so check the website or call ahead to confirm before you visit.
You can contact Our Vet on (03) 8521 5200 or via their website: https://www.ourvet.com.au/pages/clinics/springvale?utm_source=googlemybusiness&utm_medium=organic.
You can book online via their website or call the clinic to arrange a time. If you prefer a particular vet, book early and call to confirm who’s on duty as availability can vary; if you’re planning a weekend visit, phone ahead to check a vet is in that day.
Consultation fees vary by clinic in Australia and aren’t government‑regulated, and Medicare doesn’t cover pets. For the most accurate price, please call the clinic for a current quote. If your pet needs a procedure, ask for an itemised written estimate so you understand all costs. If you have pet insurance or are considering payment options, ask how claims are handled; some clinics support gap claims or payment‑plan services such as VetPay, Afterpay or GapOnly—enquire about what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). Some also offer pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts.
Based on the clinic summary, services include:
- Dentistry and dental surgery
- Routine vaccinations and health checks
- Nail and claw clipping
- Rabbit and small pet care
- Parasite prevention and advice
- Weight management counselling
Pet owners rate Our Vet 4.9/5.0 from 84 reviews, praising knowledgeable, thorough vets who explain diagnoses and aftercare clearly, gentle low‑stress handling, quick appointments (including vaccinations), and warm, caring front‑of‑house staff. Minor feedback mentioned wanting clearer booking information about which vet is on duty and checking weekend vet availability, plus one comment about an intern’s communication and a lost store discount; overall sentiment and outcomes were excellent.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds