152 reviews
395 tooronga rd hawthorn east 3123 vic
#compassionateCare#thoroughExplanations#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being warm, compassionate and thorough, with clear explanations and gentle handling. Many cited excellent outcomes in complex cases, careful follow‑up calls after surgery or illness, and a lack of pushy upselling. Reviewers also appreciated being fitted in urgently when needed and the team’s support through end‑of‑life decisions. The clinic environment was often described as modern, clean and welcoming.
💬Common Feedback & Suggestions
A minority of reviews raised concerns about continuity of care due to rotating vets and occasionally conflicting advice, alongside some administrative and record‑keeping errors. A few owners felt certain check‑ups were rushed or basic checks missed, and one detailed a distressing euthanasia experience. There were instances of booking or timing miscommunications and requests for clearer, upfront pricing or cost estimates. Overall sentiment is strongly positive, but these organisational and communication issues were noted by some.
🏥Clinic Specialties
- Complex diagnostics and internal medicine
- Soft-tissue surgery and tumour removals
- End-of-life and palliative care
- Urgent and same-day care
- Dermatology and chronic ear/skin management
- Pet export and travel certifications
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#gentleHandling#followUpCalls#urgentAppointments#longTermClients#noUpselling#cleanFacility#easyParking#trainAccessible#continuityConcerns#adminErrors#pricingTransparency#surgeryExpertise
Overall Ratings
🐾Tips for Pet Owners
- If continuity matters to you, request the same vet when booking to avoid rotating clinicians and ensure consistent follow‑up.
- Ask for an itemised estimate and discuss your budget upfront; reviewers noted the team can work within budgets and avoid upselling.
- For urgent problems, call ahead—many owners were fitted in at short notice or the same day.
- Use the rear parking (mentioned by reviewers) or arrive via nearby train access if you prefer public transport.
- Confirm your appointment time when booking and aim to arrive a few minutes early to avoid any scheduling miscommunications.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜13:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hawthorn East Veterinary Clinic is at 1 vic rd hawthorn east vic 3123 in Hawthorn East, Melbourne. There isn’t a train or light-rail station within an easy walk, so driving is usually simplest; street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the best bus route for your time and starting point.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–1:00 pm, and closed on Sundays. Hours may vary on public holidays, so call ahead to confirm.
Call (03) 9882 0007 to contact the clinic. You can also visit http://www.hawthorneastvet.com.au/ for more information.
The quickest way to book is to call the clinic during opening hours. You can also visit their website to check current booking options; if continuity matters to you, request the same vet when booking and confirm your appointment time.
Consultation fees aren’t regulated in Australia and vary by clinic and case, so call the clinic for a current quote. Medicare doesn’t cover pets; for procedures, ask for an itemised written estimate beforehand. If you ever need after‑hours or emergency care at any vet, fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment‑plan options or gap claims (e.g., VetPay, AfterPay, GapOnly)—ask what’s available and any upfront costs.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
They offer complex diagnostics and internal medicine; soft‑tissue surgery and tumour removals; end‑of‑life and palliative care; urgent and same‑day care; dermatology and chronic ear/skin management; and pet export and travel certifications.
The clinic is highly rated at 4.7/5.0 from 199 reviews, with strong praise for warm, compassionate and thorough care, clear explanations, gentle handling, helpful follow‑up calls, a clean modern environment, and being fitted in urgently when needed. Some reviews noted rotating vets affecting continuity, occasional admin/record‑keeping errors, a few rushed check‑ups, and requests for clearer upfront pricing and scheduling communication.
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Last updated: 10 July 2026