152 reviews
395 tooronga rd hawthorn east 3123 vic
#compassionateCare#thoroughExplanations#clearCommunication+12
Animal Emergency Service Hawthorn East
What owners report about visiting
No owner reports yet｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, clear communication and thorough, transparent explanations of options and costs. Many noted fast triage, frequent updates and follow‑up texts, and gentle handling that kept anxious pets calm. The modern, spotless facilities and handy underground parking were repeatedly highlighted, along with reliable after‑hours availability. Several reviewers said they wouldn’t go anywhere else for emergencies.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A minority mentioned variable wait times (sometimes around an hour or more, and one report of three hours) during busy periods, and some felt multi‑day hospital stays were costly despite understanding after‑hours pricing. There were isolated clinical concerns, including a case where bloods weren’t repeated, frustration about not dispensing medication despite a script, and one report of poor cage‑side cleanliness. These were rare outliers compared with the prevailing feedback.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Toxic ingestion treatment (chocolate, sultanas, batteries)
- Trauma and wound management (car accidents, lacerations, falls)
- Feline medicine and cat‑friendly handling
- Heatstroke, snakebite and anaphylaxis management
- Seizure and cardiac monitoring/hospitalisation
🏷️Keywords
#compassionateCare#clearCommunication#regularUpdates#followUpTexts#efficientTriage#variableWaitTimes#transparentCosts#priceOptions#cleanModernFacility#easyParking#afterHoursCare#visitingHours#catFriendly#insuranceClaimHelp#wouldRecommend#professionalTeam
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for guidance; they’ll advise on urgency, expected wait times and fees.
- Use the onsite underground parking and follow the access instructions provided.
- Bring your pet insurance details—claims have been processed on the spot for some reviewers.
- Ask the vet to run through all treatment options and costs; they’re transparent and can tailor plans to your needs.
- If your pet is admitted, request visiting hours and regular updates to stay informed during hospitalisation.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Service Hawthorn East is at 395 Tooronga Rd, Hawthorn East VIC 3123, and it’s easiest to drive, with street parking nearby (check local signage). No train or light-rail station is within a comfortable walking distance, so consider driving or using Google Maps to find the nearest bus route.
Animal Emergency Service Hawthorn East is open 24/7, every day of the year.
You can contact Animal Emergency Service Hawthorn East on (03) 9000 6868 or via their website at https://animalemergencyservice.com.au/aes_location/hawthorn-east/. If it’s safe to do so, call before you arrive so the team can prepare.
Call ahead to let the team know you’re coming and to get advice on urgency, expected wait times and fees. For general information, you can also visit their website.
Consultation fees vary because veterinary pricing isn’t government‑regulated in Australia and Medicare doesn’t cover pets. For a current quote, call the clinic, and for any procedure ask for an itemised written estimate. As an emergency hospital, after‑hours fees are typically higher. If you have pet insurance or prefer payment‑plan options (e.g. VetPay, AfterPay, GapOnly), ask what’s available; offerings vary by clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic currently accepts.
Yes—Animal Emergency Service Hawthorn East provides 24/7 emergency and critical care. You can arrive at any time; if it’s safe, call ahead for triage guidance, as wait times can vary during busy periods.
They focus on 24/7 emergency and critical care, including treatment for toxic ingestions (e.g. chocolate, sultanas, batteries), trauma and wound management (car accidents, lacerations, falls), feline medicine and cat‑friendly handling, heatstroke, snakebite and anaphylaxis management, and seizure or cardiac monitoring/hospitalisation.
Yes, they are cat‑friendly, with feline medicine expertise and gentle handling noted by reviewers to help keep anxious cats calm.
Pet owners rate Animal Emergency Service Hawthorn East 4.9 out of 5 (603 reviews). Feedback praises compassionate care, clear communication, transparent discussion of options and costs, fast triage, regular updates (including follow‑up texts), and modern, spotless facilities; a few noted variable wait times during busy periods and the higher cost of multi‑day hospital stays after hours, with isolated clinical concerns reported as rare outliers.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Hawthorn East
Clinics with Similar Features
Source: Google Maps
Last updated: 10 July 2026