603 reviews
395 tooronga rd hawthorn east vic 3123
#compassionateCare#clearCommunication#regularUpdates+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, clear communication and calm, professional manner during stressful emergencies. Many noted fast triage, thorough exams, clear explanations of options and costs, and frequent updates or follow‑up texts and calls. The facility was repeatedly described as spotless, modern and easy to access with underground parking, and several reviewers appreciated being able to visit inpatients.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported longer waits during busy periods and a handful mentioned higher costs typical of 24/7 care. Rare but serious criticisms included perceived lapses in testing or treatment decisions and one cleanliness concern, plus an instance of difficulty obtaining ongoing medication from a prior script. Overall, these were outliers in a largely strong set of experiences.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Toxin and foreign‑body ingestion management
- Trauma and wound care
- Feline urinary blockage and hospitalisation
- Heatstroke and snakebite treatment
- Seizure monitoring and stabilisation
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExplanations#regularUpdates#followUpTexts#fastTriage#afterHoursCare#cleanModernFacility#easyParking#visitingHours#anxiousPetsHandled#insuranceHelp#someLongWaits#pricingMixed#lifeSavingCare#professionalTeam
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for triage advice, parking directions and an idea of consult fees—staff often outline this clearly.
- Bring prior records or test results and your pet insurance details to speed assessment and claims.
- Expect triage‑based queues at peak times; waits can occur during busy periods.
- Use the onsite underground parking for easier access, especially late at night.
- If your pet is admitted, ask about visiting hours and the schedule for updates so you can plan check‑ins.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pet Emergency is in Hawthorn East, VIC 3123. If you’re driving, street parking is typically available nearby—please check local signage. There isn’t a train or light-rail station within an easy walk, so driving is usually best, or use Google Maps to find the nearest bus route.
Pet Emergency is open 24 hours a day, 7 days a week.
You can contact Pet Emergency on (03) 9000 6868 or via their website: https://animalemergencyservice.com.au/aes_location/hawthorn-east/
For emergencies you don’t need an appointment—come straight in, and if you can, call ahead for triage advice so the team can prepare. For general queries and information, visit their website.
Consultation fees vary because veterinary pricing in Australia isn’t government regulated and Medicare doesn’t cover pets. Call the clinic for a current quote, and if tests or procedures are recommended, ask for an itemised written estimate. As a 24/7 emergency hospital, after-hours fees are typically higher than daytime GP clinics. If you have pet insurance or prefer payment options (e.g. gap claims or payment plans), ask what the clinic can support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
Yes—Pet Emergency provides 24/7 emergency and critical care. You can arrive at any time, and calling ahead can help the team offer triage advice and prepare for your pet. Note that after-hours surcharges are common at emergency hospitals.
Yes—street parking is typically available near the clinic in Hawthorn East; please check local signage and allow a few extra minutes to park.
They focus on 24/7 emergency and critical care, including toxin or foreign-body ingestion management, trauma and wound care, feline urinary blockage and hospitalisation, heatstroke and snakebite treatment, and seizure monitoring and stabilisation.
Pet Emergency is very highly rated, with 4.9/5.0 from 603 reviews. Owners praise the team’s kindness, clear communication, fast triage, thorough exams, transparent discussion of options and costs, regular updates, and a clean, modern facility. A few note longer waits during busy periods and the higher costs typical of 24/7 care.
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Last updated: 10 July 2026