680 reviews
5/2 Sierra Place, Upper Coomera QLD 4209
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, patient and professional, with clear explanations and plenty of time given in consults. Many reported excellent outcomes from surgeries and treatments (including complex cases) and highlighted gentle, dignified end‑of‑life care. Several reviews also noted strong experience with guinea pigs and other small pets, as well as supportive handling of reactive or anxious dogs. Pricing was often described as reasonable with upfront quotes and helpful follow‑up calls.
💬Common Feedback & Suggestions
While reviews were overwhelmingly positive, a few raised concerns about communication and handover, including one pet being returned very sedated without adequate briefing and occasional calls made to the wrong contact. Some owners experienced long waits or difficulty being seen after hours, and a small number felt they were turned away in emergencies near closing time. There were isolated reports of abrupt front‑desk or clinical manner and a couple of cases where initial diagnostics were felt to be missed or insufficient, with one or two comments about costs tied to inconclusive tests. Overall sentiment remains very high, with these issues appearing infrequent.
🏥Clinic Specialties
- Guinea pig and small mammal care, including surgery
- Orthopaedic surgery (e.g. TPLO for ACL)
- Soft tissue surgery and tumour removal
- Compassionate euthanasia and end‑of‑life care
- Reproductive and breeder services
- Behaviour and anxiety management for reactive pets
🏷️Keywords
#compassionateCare#thoroughExplanations#friendlyStaff#clearCommunication#followUpCalls#reasonablePricing#upfrontQuotes#guineaPigExperts#orthopaedicSurgery#endOfLifeSupport#reactiveDogHandling#emergencyFitIns#longWaits#inconsistentAfterHours#abruptStaff#cleanClinic#loyalCustomers
Overall Ratings
🐾Tips for Pet Owners
- If you have an urgent case, call ahead to confirm availability, as they can be busy and after‑hours cases may be referred elsewhere.
- Ask for an itemised estimate and treatment options at the start of your consult; reviewers say costs are usually explained upfront.
- Let the team know if your pet is anxious or reactive so they can allow extra time and handle them gently.
- Guinea pig owners: bring prior records and medications—this clinic has strong small‑mammal experience and can discuss surgical options if needed.
- Allow a buffer in your schedule; emergencies can extend wait times even with a booked appointment.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Map
Clinic Address
Shop B7, Coomera City Centre, Cnr Days Road and Old Coast Road, Upper Coomera QLD 4209
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Coomera Springs Veterinary Surgery is at Shop B7, Coomera City Centre, Cnr Days Road and Old Coast Road, Upper Coomera QLD 4209, and it’s easiest to reach by car. There’s no train or light-rail station within a comfortable walk, so consider driving or using a local bus route found via Google Maps. Street parking is typically available around the area—check local signage before you leave the car.
They are open Monday to Friday, 8:00 am–5:30 pm, and closed on Saturday and Sunday. Hours may vary on public holidays, so check ahead before you visit.
Call (07) 5665 6400 for enquiries or to speak with the team; you can also visit their website at http://www.coomeraspringsvet.com.au/ for more information.
The simplest way is to call the clinic to book. You can also visit their website to enquire about availability or to get general information before your visit.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and case, and Medicare doesn’t cover pets. For the most up-to-date consultation fee, call the clinic directly and ask for an itemised written estimate if any procedures or tests are recommended. Pet insurance may help with eligible costs, and some clinics use payment-plan providers—ask what options are available to you.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
The clinic operates Monday to Friday during daytime hours and isn’t listed as providing after-hours care. If your pet needs urgent help outside these times, search for a 24/7 emergency vet on the Gold Coast and head there directly; during business hours, call ahead to check if they can see urgent cases.
Yes—street parking is typically available in the surrounding area. Allow a little extra time at busy periods and always check local parking signs for time limits or restrictions.
Based on the clinic’s summary and reviews, they have strengths in guinea pig and small-mammal care (including surgery), orthopaedic surgery (e.g. TPLO for ACL), soft tissue surgery and tumour removal, compassionate euthanasia and end-of-life care, reproductive and breeder services, and behaviour/anxiety management for reactive pets.
Pet owners rate the clinic highly at 4.7/5.0 from 156 reviews, praising compassionate, patient vets and nurses, clear explanations, reasonable pricing with upfront quotes, strong outcomes from surgeries, and gentle end-of-life care. Feedback notes occasional communication hiccups, some long waits or difficulty being seen after hours, and rare concerns about abrupt manner or missed diagnostics, but overall sentiment is very positive.
Map
Clinic Address
Shop B7, Coomera City Centre, Cnr Days Road and Old Coast Road, Upper Coomera QLD 4209
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Last updated: 30 June 2026