680 reviews
5/2 Sierra Place, Upper Coomera QLD 4209
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners repeatedly praised the team’s kindness, empathy and professionalism, with many noting how well pets are treated and how calm and comfortable they feel during visits. Reviews highlight knowledgeable, thorough vets who have managed emergencies, complex dental work and chronic conditions, as well as considerate follow‑ups and support during difficult end‑of‑life moments. Many long‑term clients say they wouldn’t go anywhere else and frequently recommend the clinic.
💬Common Feedback & Suggestions
Most feedback is very positive, though a minority raised concerns about costs and pricing transparency, including unexpected charges, lack of itemised receipts and perceived over‑servicing around vaccinations. A few noted appointment availability and wait‑time frustrations, plus occasional communication lapses. The location inside a shopping centre can be tricky for anxious dogs, and there were isolated complaints about stock availability and being turned away when late. Overall sentiment remains strongly favourable despite these points.
🏥Clinic Specialties
- Compassionate end-of-life care
- Dental procedures and extractions
- Emergency triage and tick removal
- Puppy/kitten vaccinations and microchipping
- Senior pet care and chronic disease management
🏷️Keywords
#compassionateCare#friendlyStaff#professionalTeam#thoroughExplanations#emergencyFitIns#followUpCalls#bereavementSupport#appointmentAvailabilityIssues#longWaits#shoppingCentreLocation#anxiousPetHandling#pricingTransparencyIssues#highPrices#valueForMoney#loyaltyAndTrust
Overall Ratings
🐾Tips for Pet Owners
- Book ahead, as appointments can fill quickly; call early if you need a same‑day or emergency fit‑in.
- Ask for an itemised estimate and receipt before tests, medications or procedures, and discuss what a wellness plan does and doesn’t cover.
- Bring your pet’s vaccination history and clarify the recommended schedule to avoid unnecessary boosters or repeat visits.
- Allow extra time to navigate the shopping centre location; keep dogs leashed and consider quieter times if your pet is anxious around other dogs.
- If urgent, phone first—reviews note the team has accommodated quick triage and tick removals when contacted in advance.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Acne-Cats
Acne-Dogs
Acral Lick Dermatitis
Alopecia, Noninflammatory-Dogs
Alopecia-Dogs
Anal Sac Disorders
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Upper Coomera is at Shop 9/1-13 Coomera Grand Drive, Upper Coomera QLD 4209. There isn’t a train, metro or light-rail station within easy walking distance, so it’s best to drive or plan a bus trip using Google Maps. Street parking is typically available nearby—check local signage before you park.
They’re open Monday to Friday, 8:00 AM – 6:00 PM, and closed on Saturdays and Sundays.
Call (07) 5580 6360 or visit their website: https://www.greencrossvets.com.au/vets/coomera/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=upper_coomera
The easiest way is to call during opening hours to reserve a time; you can also visit their website for the latest booking options and updates. If you need a same‑day or urgent fit‑in, call early as appointments can fill quickly.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic, and Medicare doesn’t cover pets, so call the clinic for a current consult quote. For any tests, medications or procedures, ask for an itemised written estimate beforehand. If you require after‑hours emergency care, fees are typically higher. Consider whether pet insurance or third‑party payment‑plan options might help with costs.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans (e.g., VetPay, Afterpay, GapOnly). Availability varies—call ahead to confirm what this clinic currently accepts.
They can assist with urgent cases and triage during normal opening hours. They don’t list a dedicated after‑hours service, so if you need help when they’re closed, search for the nearest 24/7 emergency vet in the Gold Coast and call ahead. For daytime urgencies, call early to see if they can fit you in.
Highlighted areas include compassionate end‑of‑life care, dental procedures and extractions, emergency triage and tick removal, puppy/kitten vaccinations and microchipping, and senior pet care with chronic disease management.
They’re rated 4.5/5.0 from 136 reviews, with owners praising the team’s kindness, empathy and professionalism, calm handling of pets, knowledgeable vets, thorough follow‑ups and supportive end‑of‑life care. Some feedback mentions costs and pricing transparency (requests for itemised receipts), occasional appointment availability and wait‑time issues, and that the shopping‑centre setting can be tricky for anxious dogs. Overall sentiment is strongly favourable.
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Source: Google Maps
Last updated: 30 June 2026