156 reviews
Shop B7, Coomera City Centre, Cnr Days Road and Old Coast Road, Upper Coomera QLD 4209
#compassionateCare#thoroughExplanations#friendlyStaff+14
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, compassion and clear communication, noting vets and nurses take time to explain procedures, options and costs and follow up after visits. Many reported excellent outcomes from surgeries and treatments (including keyhole desexing, dentals and orthopaedic care), gentle handling of anxious or reactive pets, and thoughtful end‑of‑life support. People also mentioned easy bookings, same‑day fit‑ins for urgent issues and a clean, well‑organised clinic.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number raised concerns. A few owners alleged misdiagnosis or complications (e.g., snakebite missed, dental nerve pain, ligament miscall) and one serious complaint related to a cat’s death after boarding and perceived lack of accountability. Some exotic‑pet cases mentioned delayed communication or limited capability in critical avian/reptile situations, and there were isolated pricing complaints. While these are outliers, they suggest double‑checking complex or urgent cases and discussing costs and plans in detail.
🏥Clinic Specialties
- Laparoscopic/keyhole desexing
- Dentistry and dental extractions
- Avian and reptile (exotic) medicine
- Orthopaedic surgery (e.g., TPLO) support
- End‑of‑life and euthanasia care
- Low‑stress handling for anxious or reactive dogs
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#followUpCalls#anxiousPetHandling#reactiveDogSupport#cleanFacility#shortNoticeAppointments#emergencyCare#reasonablePricing#transparentCosts#exoticsAndAvian#dentalCare#misdiagnosisConcerns
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, let the clinic know when booking—staff can arrange a calm entry, space away from other animals, or even meet you outside.
- For surgeries, ask about options (e.g., keyhole desexing), expected recovery, and get a cost breakdown—the team is known for clear explanations and follow‑ups.
- Bringing an exotic pet (bird or reptile)? Call first to confirm an exotics‑experienced vet is available and that your pet’s condition can be managed onsite.
- For dental or other procedures, confirm consent for any extra work and expect update calls—have aftercare instructions clarified before leaving.
- If considering boarding, discuss health‑monitoring and emergency protocols in advance to ensure you’re comfortable with escalation steps.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Vet Lounge - Coomera is at 5/2 Sierra Place, Upper Coomera QLD 4209. There isn’t a train or light‑rail station within easy walking distance, so driving is usually simplest. Street parking is typically available nearby—please check local signage. If you’re using public transport, plan a bus route via Google Maps.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sunday. Hours may vary on public holidays, so check the website or call ahead to confirm before you visit.
Call (07) 5502 3333. You can also visit https://www.vetlounge.com.au/ for more information.
To book, call the clinic; reviews note they often fit in urgent cases the same day when possible. You can also visit their website to learn more about services before your appointment.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and by case, so consultation prices can differ. For a current quote, call the clinic and, for any procedure, ask for an itemised written estimate. Medicare doesn’t cover pets; consider pet insurance and ask about any payment‑plan or gap‑claim options that may be available.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). Some also support pet‑insurance gap claims or payment plans (e.g., VetPay, Afterpay, GapOnly). As policies vary by clinic, call ahead to confirm what’s available on the day.
Based on the clinic summary and owner feedback, services include laparoscopic/keyhole desexing, dentistry and dental extractions, avian and reptile (exotic) medicine, orthopaedic surgery support (e.g., TPLO), end‑of‑life and euthanasia care, and low‑stress handling for anxious or reactive dogs. Availability can vary—call ahead, especially for exotic pets or complex surgeries.
Pet owners rate it 4.7/5.0 from about 680 reviews, praising the team’s warmth, compassion, clear explanations of procedures and costs, gentle handling of anxious pets, successful surgeries (keyhole desexing, dentals, orthopaedic care) and follow‑up calls. A small number mention concerns such as occasional misdiagnosis, complex exotic‑pet limitations and pricing complaints—so it’s wise to discuss plans and costs in detail for complex or urgent cases.
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Last updated: 30 June 2026