56 reviews
Shop 8a 51-55 Island Outlook Ave, Thornlands QLD 4164
#compassionateCare#endOfLifeSupport#homeVisits+12
Redlands Veterinary Clinic - Russel Island
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team and the way vets take time to explain treatment and handle pets gently, including anxious or reactive dogs. Many reported prompt access to same-day or Sunday appointments and efficient emergency help, followed by reassuring next‑day check‑ins. Several noted reasonable costs for routine procedures like desexing and appreciated the option to use insurance and receive scripts when appropriate. The clinic environment was described as clean, welcoming and well organised.
💬Common Feedback & Suggestions
Reviews are largely positive, but a minority reported concerns about pricing transparency, unexpected cost increases, or feeling pressured into add‑ons. A few described long waits, unclear communication during consultations, or feeling rushed during end‑of‑life care, with occasional remarks about brusque front‑desk interactions. There were isolated reports of misdiagnosis or poor‑quality imaging and confusion around follow‑up or vaccination reminders. One or two reviewers also wanted clearer information about overnight monitoring when pets are hospitalised.
🏥Clinic Specialties
- Emergency and after-hours care
- Compassionate end-of-life and euthanasia support
- Avian and small mammal medicine (budgies, rats)
- Poultry and backyard chicken care
- General surgery and desexing
- Diabetes diagnosis and management
🏷️Keywords
#compassionateCare#friendlyStaff#gentleHandling#thoroughExams#clearCommunication#followUpCalls#emergencyCare#sundayAvailability#quickAppointments#reactiveDogAccommodations#reasonablePrices#priceTransparencyConcerns#longWaits#endOfLifeSupport#exoticPetCare#wildlifeSupport
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent cases or Sunday visits—multiple reviewers were fitted in quickly when they phoned first.
- Ask for an itemised estimate and discuss options (including scripts and insurance gap payments) to avoid billing surprises.
- If your pet is anxious or reactive, let the team know—they can use outdoor/courtyard spaces or other accommodations.
- If your pet may stay in hospital, confirm overnight monitoring arrangements and how updates will be provided.
- Bring previous records and current medications, especially for exotics like birds, rats or backyard chickens.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜15:00 | |||||||
| 07:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Public Bike Parking
636mVictoria Point QLD 4165, Australia
Victoria Point Bus Interchange
752mVictoria Point QLD 4165, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Redlands Veterinary Clinic - Russel Island is located at 2 High St, Russell Island QLD 4181. The closest public transport is Bunker Rd at High St, stop D (bus), about an 8‑minute walk (~664 m). Nearby facilities include Public Bike Parking (~636 m) and the Victoria Point Bus Interchange (~9 minutes’ walk). If you’re driving, allow a little extra time to find parking nearby and check local signage.
They’re open Monday to Friday 7:00 AM – 7:00 PM, and Saturday & Sunday 7:00 AM – 3:00 PM.
You can call the clinic on (07) 3207 7325 or visit http://www.redlandsvetclinic.com.au/ for more information.
Book by calling the clinic, and you can also visit their website for appointment information. For urgent cases or Sunday visits, call ahead so the team can prepare.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary. For the most current consultation fee, call the clinic and ask for an itemised written estimate for any procedure or treatment. If you’re attending after hours or in an emergency, be aware fees are typically higher. You can also ask about using pet insurance and whether payment‑plan options are available in general (e.g. third‑party providers), but confirm specifics directly with the clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
Yes, emergency and after‑hours care are listed among their services. If your pet needs urgent attention, call ahead for advice and to let the team prepare; note that after‑hours fees are usually higher.
Their noted services include emergency and after‑hours care, compassionate end‑of‑life and euthanasia support, avian and small mammal medicine (e.g. budgies, rats), poultry and backyard chicken care, general surgery and desexing, and diabetes diagnosis and management.
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Last updated: 30 June 2026