580 reviews
2 High St, Russell Island QLD 4181
#compassionateCare#friendlyStaff#gentleHandling+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and the gentle, patient handling of pets, including anxious and reactive dogs. Many highlighted clear explanations, thorough examinations, and regular follow‑up calls, with thoughtful bereavement gestures after end‑of‑life care. Reviewers also noted prompt appointments, help on Sundays/after hours, and competent emergency support across a range of species. Several mentioned fair or pleasantly surprising pricing for procedures like desexing.
💬Common Feedback & Suggestions
A minority reported concerns about diagnostic accuracy and treatment decisions, citing misdiagnosis, unclear plans, or tests/images of poor quality. Some described inconsistent communication or bedside manner, including feeling rushed during difficult moments and occasional rudeness at reception. Pricing transparency came up repeatedly, with surprise add‑on fees, deposits, or charges for tests they felt weren’t performed, and a few felt costs were high. There were also isolated reports of long waits or internal communication lapses.
🏥Clinic Specialties
- Emergency and after-hours care
- Euthanasia and end-of-life support
- Avian and poultry medicine
- Small mammal and pocket pet care
- Soft-tissue surgery and desexing
- Dentistry and dental procedures
🏷️Keywords
#compassionateCare#friendlyStaff#gentleHandling#clearExplanations#followUpCalls#emergencyCare#openOnSundays#thoroughExams#fearFreeHandling#reasonablePricing#pricingTransparencyConcerns#longWaits#misdiagnosisConcerns#wildlifeSupport#exoticsAndBirds
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues or Sundays, call ahead—reviews suggest they often fit pets in quickly and provide clear next steps.
- Ask for a written estimate that details all fees (including any after‑hours charges or deposits) and discuss lower‑cost alternatives if needed.
- If your pet is anxious or reactive, request a quieter entry and note that outdoor or floor‑level exams can be accommodated.
- Request copies of any test results or X‑rays and have medication side effects explained before you leave.
- If arranging euthanasia or cremation, confirm how aftercare, timelines and updates will be handled to avoid uncertainty.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜15:00 | |||||||
| 07:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Public Bike Parking
636mVictoria Point QLD 4165, Australia
Victoria Point Bus Interchange
752mVictoria Point QLD 4165, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Redlands Veterinary Clinic - Thornlands is at 433 Boundary Rd, Thornlands QLD 4164. By public transport, the closest stop is Bunker Rd at High St, stop D (bus), about an 8‑minute walk (around 664 m). It’s also about a 9‑minute walk from Victoria Point Bus Interchange (bus). If you’re driving, use Google Maps for turn‑by‑turn directions and allow a little extra time to find a parking spot nearby.
They’re open Monday to Friday 7:00 AM – 7:00 PM, and Saturday and Sunday 7:00 AM – 3:00 PM.
You can reach the clinic on (07) 3207 7325 or via their website at http://www.redlandsvetclinic.com.au/.
Call the clinic to book an appointment, and you can also visit their website to enquire about availability. For urgent issues or Sundays, call ahead so the team can advise you and prepare for your pet’s arrival.
Consultation fees in Australia vary by clinic, aren’t government‑regulated, and Medicare doesn’t cover pets. For the most up‑to‑date consultation price, please call the clinic, and if a procedure is recommended, ask for an itemised written estimate. As this clinic provides emergency/after‑hours care, note that after‑hours fees are typically higher. If you have pet insurance or prefer payment options (e.g., third‑party plans or gap claims), ask what’s available and any fees involved.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
Yes—reviews and the clinic’s listed services indicate emergency and after‑hours care, with support reported on Sundays; for urgent cases, call ahead to confirm availability and get advice before you arrive.
Based on the clinic’s listed focus areas, services include emergency and after‑hours care, euthanasia and end‑of‑life support, avian and poultry medicine, small mammal and pocket‑pet care, soft‑tissue surgery and desexing, and dentistry/dental procedures.
A dedicated car park isn’t listed in the available data. Nearby landmarks include Victoria Point Bus Interchange (about a 9‑minute walk) and public bike parking about 8 minutes away. If you’re driving, allow extra time to find a spot and call the clinic ahead to ask about current parking options.
It’s well‑reviewed at 4.6/5 from about 580 reviews, with praise for the friendly, compassionate team, gentle handling of anxious pets, clear explanations, thorough exams, follow‑up calls, and prompt help including Sundays/emergencies. Feedback suggests room to improve on diagnostic consistency, communication at busy times, and pricing transparency (e.g., unexpected add‑ons or deposits), with occasional long waits reported.
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Other veterinary clinics near Thornlands
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Last updated: 30 June 2026