99 reviews
5 Northumberland Street, 4200, New Zealand
#compassionateCare#friendlyStaff#helpfulTeam+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic for warm, helpful and compassionate care, especially when pets were unwell, stressed, or at the end of life. Many reviews describe knowledgeable vets and nurses who explain options clearly, answer questions patiently, follow up after visits, and help pets recover from injuries, surgery, emergencies and routine health checks. Several long-term clients and first-time visitors said they would return or recommend the team because their animals were well looked after.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but pricing is the clearest recurring concern. A small number of owners felt visits, blood testing, after-hours care, or ongoing treatment were expensive, and one questioned whether too many medicines were used for a small dog. A few reviewers also reported rude reception or poor customer service, although this was uncommon compared with the many positive comments about friendly staff. Minor convenience issues included one preferred food being out of stock, though staff advised when it should be available again.
🏥Clinic Specialties
- Emergency and after-hours care
- Surgery and post-operative recovery
- Routine health checks and vaccinations
- Companion animal medicine
- Pet nutrition and animal health products
- End-of-life support
🏷️Keywords
#compassionateCare#friendlyStaff#clearAdvice#knowledgeableVets#helpfulNurses#followUpCalls#emergencyCare#afterHoursCare#petRecovery#routineVaccinations#petNutrition#goodParking#reasonablePrices#expensiveCare#rudeReceptionConcerns#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Ask the team to explain treatment options and expected costs upfront, as several owners praised clear advice but a few were surprised by charges.
- If you need urgent help, call as early as possible; reviews mention short-notice, Sunday and public-holiday support.
- Use appointment reminders where available, as reviewers mention helpful texts before visits.
- For specific food brands or animal health products, check stock before travelling.
- If cost is a concern, ask whether discounts such as a Gold Card concession apply.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vet Services (HB) Ltd - Waipukurau is in Waipukurau, Hawke's Bay 4200. No street address or nearby train, ferry, or light-rail station was provided, so driving is likely the most practical option; street parking is typically available nearby, but check local signage. If you are using public transport, check Google Maps for the nearest bus route before travelling.
Vet Services (HB) Ltd - Waipukurau is open Monday to Friday from 8:00 am to 5:30 pm, Saturday from 9:00 am to 1:00 pm, and Sunday from 9:00 am to 1:00 pm. Hours can change on public holidays, so call ahead to confirm before visiting.
You can contact Vet Services (HB) Ltd - Waipukurau by calling (06) 858 9060. The clinic also lists its website as http://www.vshb.co.nz/.
To book an appointment at Vet Services (HB) Ltd - Waipukurau, contact the clinic directly and ask for an available time for your pet's needs. If your pet is unwell, injured, or needs urgent care, explain the symptoms clearly so the team can advise the best next step.
Consultation fees vary by clinic in New Zealand and are not government-regulated. Call Vet Services (HB) Ltd - Waipukurau for a current quote, and ask for an itemised written estimate before procedures, blood testing, surgery, or ongoing treatment. After-hours or emergency care is typically more expensive than standard appointments. Pet owners may also wish to ask generally about private pet insurance or payment-plan options, as New Zealand has no public pet healthcare scheme and ACC does not cover pets.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but payment methods can vary. Call ahead to confirm what Vet Services (HB) Ltd - Waipukurau accepts, and ask whether any pet-insurance claim support or payment-plan options are available.
Yes, the review summary indicates Vet Services (HB) Ltd - Waipukurau provides emergency and after-hours care. Reviews mention short-notice, Sunday, and public-holiday support, but you should call as early as possible for urgent cases so the clinic can advise availability and next steps.
Vet Services (HB) Ltd - Waipukurau is rated 4.6 out of 5 from 178 reviews. Pet owners often praise the clinic's compassionate care, knowledgeable vets and nurses, clear explanations, follow-up calls, emergency support, routine vaccinations, surgery recovery, and end-of-life support. Pricing is the most common concern in the feedback, so it is sensible to ask about expected costs upfront.
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Last updated: 16 July 2026