178 reviews
43 Takapau Road, 4200, New Zealand
#compassionateCare#friendlyStaff#clearAdvice+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic for compassionate, gentle care, especially during stressful illness and end-of-life situations. Many reviews describe friendly, helpful staff and vets who explain conditions clearly, treat animals with respect, and make owners feel supported. Several owners also highlighted strong clinical care, including knowledgeable vets, recovery after injury, regular check-ups, sick-pet care, and dog acupuncture.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a few concerns were raised. One owner wished the clinic offered more consistent after-hours cover, while another described a serious billing and refund issue after an account went to debt collection. Pricing was also mentioned as a concern by a small number of reviewers, including comments about veterinary costs feeling high and being guided towards more expensive products, and one review noted a rude front-desk experience despite praising the vets.
🏥Clinic Specialties
- Compassionate end-of-life support
- Sick animal care
- Routine pet check-ups
- Dog acupuncture
- Injury treatment and recovery
- Nail clipping
🏷️Keywords
#compassionateCare#friendlyStaff#helpfulTeam#clearCommunication#knowledgeableVets#endOfLifeSupport#sickPetCare#dogAcupuncture#routineCheckups#sameDayAppointments#afterHoursConcerns#billingConcerns#affordableMentions#frontDeskIssue#highlyRecommended
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Ask about same-day availability if your pet needs a quick appointment, as at least one owner reported getting in the same day.
- If after-hours care matters to you, confirm the current emergency arrangements before relying on the clinic outside normal daytime hours.
- For costs, ask for an estimate and payment expectations upfront, especially for ongoing treatment or products.
- Bring or ask about carriers and handling options if your pet is anxious, as reviewers noted the team helped with practical access issues.
- Consider this clinic for sensitive situations such as serious illness or end-of-life care, where many owners praised the compassion and communication.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
No condition data available yet
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
CHB Vets Ltd is in Waipukurau, Hawke's Bay 4200. No train, ferry, or light-rail station was found within walking distance, so driving is usually the most practical option; street parking is typically available nearby, but check local signage. For public transport, check Google Maps for the nearest bus route before you travel.
CHB Vets Ltd is open Monday to Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours are not listed, so call ahead to confirm if you need care outside the published times.
You can contact CHB Vets Ltd by calling (06) 858 6555. You can also visit the clinic website at http://www.chbvets.nz/ for more information.
To book an appointment at CHB Vets Ltd, call the clinic or use the contact options on its website. If your pet needs prompt care, ask about same-day availability, as at least one reviewer reported being able to get an appointment on the same day.
Veterinary consultation fees in New Zealand vary by clinic and are not regulated by a government fee schedule. Call CHB Vets Ltd for a current quote before booking, and ask for an itemised written estimate for procedures, ongoing treatment, medicines, or products. ACC covers human personal injury only and does not cover pets, so owners usually rely on private pet insurance or general payment-plan options where available. If after-hours or emergency care is needed, fees are typically higher, so confirm costs before attending.
Most New Zealand veterinary clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but payment options can vary by clinic. Call ahead to confirm what CHB Vets Ltd currently accepts, and ask whether any pet-insurance claim support or payment-plan options are available.
CHB Vets Ltd's listed hours cover weekdays and Saturday morning, but the current after-hours or emergency arrangements are not specified in the provided information. Call ahead to confirm what support is available outside normal hours, as one reviewer specifically suggested checking after-hours cover before relying on the clinic in an emergency.
CHB Vets Ltd is rated 4.7 out of 5 from 99 reviews, with pet owners often praising compassionate care, friendly staff, knowledgeable vets, and clear communication. Reviews particularly highlight support during serious illness and end-of-life situations, while a small number of owners raised concerns about pricing, billing, after-hours consistency, or front-desk experience.
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Last updated: 16 July 2026