4.4
65 reviews
78 Gordon Road, 9024, New Zealand
#friendlyStaff#helpfulTeam#caringApproach+12
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for being kind, friendly, patient and reassuring, especially with nervous pets and distressed owners. Many reviews describe thorough, knowledgeable veterinary care, clear explanations about treatment and aftercare, and good outcomes after injuries, surgery, urgent visits and end-of-life situations. Several owners also valued being fitted in at short notice, after-hours help, and a long-term sense of trust.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a few concerns were raised. Some owners mentioned higher prices or price increases after the clinic became part of a larger group, and one grooming visit was criticised for poor results and lack of follow-up. A small number of reviews also described appointment or after-hours communication problems, including one serious complaint about the way urgent advice was delivered over the phone.
🏥Clinic Specialties
- Emergency and after-hours care
- Surgery and post-operative aftercare
- Dental surgery and grooming support
- End-of-life care and euthanasia support
- Small animal injury treatment
- Puppy classes and new pet support
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#afterHoursCare#urgentAppointments#trustedVets#surgicalCare#dentalSurgery#petGrooming#endOfLifeSupport#fairPricingMixed#goodParking#longTermClients#nervousPets#thoroughExplanations
Overall Ratings
🐾Tips for Pet Owners
- Book grooming appointments well ahead, as reviews suggest the grooming service can be busy.
- If your pet is anxious or boisterous, ask whether you can wait in the car until called in.
- For urgent cases, call early and explain the symptoms clearly, as several owners were fitted in at short notice.
- Ask for a cost estimate before treatment if pricing is a concern, as a few owners noted higher costs.
- Use the after-hours service for emergencies, but be prepared for an extra fee.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vetlife - Murrays is located in Mosgiel, Otago. No train, ferry, or light-rail station was found within easy walking distance, so driving is likely the simplest option, or you can check Google Maps for the nearest bus route. Street parking is typically available in this suburb, but check local signage before leaving your vehicle.
Vetlife - Murrays is open Monday to Thursday from 8:00 am to 5:30 pm, and Friday from 8:00 am to 5:00 pm. No regular Saturday or Sunday hours were provided, so call ahead to confirm availability before visiting outside weekday hours.
You can contact Vetlife - Murrays by calling (03) 489 5540. You can also visit the clinic website at http://www.vetlife.co.nz/ for more information.
To book an appointment at Vetlife - Murrays, contact the clinic directly or use the Vetlife website for enquiry options. For urgent cases, call early and clearly explain your pet's symptoms, as reviews mention some pets being fitted in at short notice.
Veterinary consultation fees in New Zealand vary by clinic and are not regulated by a government fee schedule. ACC covers human personal injury only and does not cover pets, so call Vetlife - Murrays for a current quote and ask for an itemised written estimate before procedures. After-hours or emergency visits are typically more expensive. Pet owners may also wish to compare private pet insurance or general payment-plan options, but should confirm directly what is available for their situation.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, so call ahead to confirm the current payment options before your visit.
Vetlife - Murrays is associated with emergency and after-hours care in the review summary, and pet owners mention after-hours help and urgent appointments. For an emergency, contact the clinic directly as early as possible, describe your pet's symptoms clearly, and expect after-hours fees to be higher than standard daytime visits.
Vetlife - Murrays is highly reviewed, with a 4.8 out of 5 rating from 321 reviews. Pet owners often praise the kind, friendly and patient team, thorough explanations, trusted veterinary care, support for nervous pets, surgery and injury care, and compassionate end-of-life support. A few reviews mention pricing concerns, grooming feedback, and occasional communication issues, so it is worth asking questions upfront if cost or timing is important.
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Nearby Veterinary Clinics
4.4
65 reviews
78 Gordon Road, 9024, New Zealand
#friendlyStaff#compassionateCare#clearCommunication+13
Source: Google Maps
Last updated: 16 July 2026