321 reviews
10 Dukes Road South, Rd 2, 9092, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+12
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being friendly, caring, helpful and clear in their communication with both pets and people. Many reviews describe vets and nurses as knowledgeable, gentle and thorough, with good explanations, useful advice and reassuring outcomes for cats and dogs. Several long-term clients said they would return, recommend the practice, or travel past closer vets because they trust the care.
💬Common Feedback & Suggestions
The reviews are mostly positive, but the concerns raised are important. A small number of owners reported serious dissatisfaction around missed or unclear diagnoses, being turned away in an urgent situation, poor phone follow-up, or feeling costs were high or not well explained. One review also criticised a hot, cramped consultation room, so facility comfort appears to be a minor but real issue in the feedback.
🏥Clinic Specialties
- Cat care and rescue cats
- Dog vaccinations and health checks
- Ear problem consultations
- Senior dog care and procedures
- End-of-life support
- Clear veterinary advice and follow-up
🏷️Keywords
#friendlyStaff#compassionateCare#clearCommunication#knowledgeableVets#helpfulNurses#catCare#dogCare#vaccinations#shortNoticeAppointments#loyalClients#highlyRecommended#pricingConcerns#diagnosisConcerns#phoneFollowUpIssues#gentleHandling#endOfLifeCare
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate before treatment or follow-up procedures, especially when ongoing medication or nurse visits are involved.
- Book promptly if your pet needs an appointment; several owners said they were seen quickly or at short notice.
- Bring a clear history of ongoing problems, such as ear issues, so the vet can compare previous treatments and outcomes.
- If you need a second opinion or urgent emergency care, phone ahead and confirm the clinic can see your pet before travelling.
- Cat owners may find this clinic reassuring, as several reviews mention calm handling, rescue cats and end-of-life support.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜12:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Petfirst Mosgiel is in Mosgiel, Otago 9024. No train, ferry or light-rail station was found within easy walking distance, so driving is likely the most practical option; for public transport, check Google Maps for the nearest bus route. Street parking is typically available in this suburb, but check local signage before leaving your car.
Petfirst Mosgiel is open Monday to Friday from 8:00 am to 5:30 pm, and Saturday from 9:00 am to 12:00 pm. Opening hours can change on public holidays, so call ahead to confirm before visiting.
You can contact Petfirst Mosgiel by calling (03) 489 4770 or visiting its website at https://www.mypetfirst.co.nz/pages/clinic-mosgiel.
You can book an appointment at Petfirst Mosgiel by contacting the clinic directly or using the information on its website. Reviews mention that some pet owners were seen quickly or at short notice, but availability depends on the day, so call to enquire if your pet needs prompt care.
Consultation fees at Petfirst Mosgiel vary because New Zealand veterinary fees are set by each clinic and are not government-regulated. There is no public pet healthcare scheme, ACC does not cover pets, and there is no government veterinary fee schedule. Call the clinic for a current quote, and ask for an itemised written estimate before procedures, ongoing medication or follow-up nurse visits. Pet insurance and payment-plan options are available in New Zealand generally, but you should confirm directly what applies to your visit.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, while some also support pet-insurance claims or payment plans. Call ahead to confirm which payment methods Petfirst Mosgiel accepts for your appointment.
Petfirst Mosgiel is reviewed for cat care, rescue cat support, dog vaccinations and health checks, ear problem consultations, senior dog care and procedures, end-of-life support, and clear veterinary advice and follow-up. Pet owners also describe the team as gentle, knowledgeable and helpful with cats and dogs.
Petfirst Mosgiel has a 4.4 out of 5 rating from 65 reviews. Pet owners often praise the friendly staff, compassionate care, clear communication, knowledgeable vets and helpful nurses. Some reviews raise concerns about pricing, diagnosis clarity, phone follow-up and consultation-room comfort, so it is worth asking questions and requesting clear estimates during your visit.
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Last updated: 16 July 2026