4.4
65 reviews
78 Gordon Road, 9024, New Zealand
#friendlyStaff#compassionateCare#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being friendly, helpful, caring and professional with both pets and people. Many reviews describe clear explanations, reassuring advice, gentle handling of anxious animals, good care for cats and dogs, and loyalty from long-term clients. Several owners also highlighted quick appointment availability, short-notice help, and feeling that staff listened and kept them informed.
💬Common Feedback & Suggestions
The reviews are largely positive, but there are a few serious concerns. Some owners reported poor communication by phone, rude or unsympathetic front-desk service, being turned away during an urgent situation, or feeling they did not receive a clear diagnosis. Pricing feedback is mixed: several people felt the clinic was fair or helped save money, while others described costs as high, unclear, or money-focused; one review also raised concerns about a small, hot consultation room.
🏥Clinic Specialties
- Cat care and consultations
- Dog vaccinations and check-ups
- Ear problem assessments
- Senior dog care
- End-of-life support
- Rescue cat care
🏷️Keywords
#friendlyStaff#helpfulTeam#caringApproach#clearCommunication#gentleHandling#knowledgeableVets#quickAppointments#shortNoticeCare#catCare#dogCare#vaccinations#longTermClients#mixedPricingFeedback#phoneCommunicationIssues#urgentCareConcerns
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate before treatments or follow-up visits, especially for ongoing problems.
- If your pet needs urgent care, phone ahead and confirm the clinic can see them immediately.
- Bring notes on previous treatments and costs for recurring issues such as ear problems.
- For anxious cats or dogs, mention their temperament when booking, as several owners praised the team’s gentle handling.
- If you leave a phone message, follow up if you have not heard back promptly.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
No condition data available yet
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜12:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mosgiel Veterinary Services (2004) Ltd is located in Mosgiel, Otago 9024. No train, ferry or light-rail station was found within easy walking distance, so driving is usually the simplest option; street parking is typically available in this suburb, but check local signage. If you are using public transport, check Google Maps for the nearest bus route before you travel.
Mosgiel Veterinary Services (2004) Ltd is open Monday to Friday from 8:00 am to 5:30 pm, and Saturday from 9:00 am to 12:00 pm. Opening hours can change on public holidays, so call ahead to confirm before visiting.
You can contact Mosgiel Veterinary Services (2004) Ltd by calling (03) 489 4770. You can also visit the clinic website at https://www.mypetfirst.co.nz/pages/clinic-mosgiel for more information.
To book an appointment at Mosgiel Veterinary Services (2004) Ltd, call the clinic or use the contact options on its website. If your cat or dog is anxious, or you need short-notice help, mention this when booking so the team can advise on availability.
Consultation fees in New Zealand vary by clinic and are not government-regulated. ACC covers human personal injury only and does not cover pets, and there is no government-published veterinary fee schedule. Call Mosgiel Veterinary Services (2004) Ltd for a current quote, and ask for an itemised written estimate before procedures or ongoing treatment. Pet owners commonly use private pet insurance or payment-plan options in New Zealand, but you should confirm any available options directly with the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, so call ahead to confirm what Mosgiel Veterinary Services (2004) Ltd accepts before your visit.
Review data for Mosgiel Veterinary Services (2004) Ltd highlights cat care and consultations, dog vaccinations and check-ups, ear problem assessments, senior dog care, end-of-life support, and rescue cat care. If your pet needs a specific service, enquire when booking so the clinic can confirm the right appointment type.
Mosgiel Veterinary Services (2004) Ltd has a 4.4 out of 5 rating from 65 reviews. Pet owners often praise the friendly, helpful and caring team, clear explanations, gentle handling of anxious pets, cat and dog care, and quick appointment availability. Feedback is not all positive: some reviewers raised concerns about phone communication, front-desk service, urgent-care availability, pricing clarity and one consultation-room experience.
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Last updated: 16 July 2026