4.1
74 reviews
801 Heretaunga Street West, St Leonards, 4120, New Zealand
#compassionateCare#knowledgeableVets#friendlyStaff+12
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the warm, compassionate manner of the vets, nurses and support staff, especially with anxious pets, end-of-life decisions, hospital stays and stressful emergencies. Many reviews describe clear explanations, professional advice, gentle handling and strong confidence in the team’s care, with several owners saying their pets were relaxed or even happy to visit. The cattery, separate waiting areas, spacious modern premises and after-hours or weekend help were also appreciated.
💬Common Feedback & Suggestions
Reviews are strongly positive overall, but the recurring concern is cost, with several owners describing visits or quotes as expensive and one comparing a much lower price elsewhere. A smaller number of reviewers raised serious concerns about missed or delayed treatment, vaccination handling, lack of follow-up, or being declined help when not registered. A few negative comments focused on reception manner, phone interactions and wait time, suggesting front-desk consistency could be improved.
🏥Clinic Specialties
- Compassionate end-of-life care
- Dental treatment and extractions
- Cat care and cattery boarding
- Anxious pet handling
- After-hours and weekend urgent care
- Vaccinations and desexing
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#gentleHandling#professionalAdvice#anxiousPets#endOfLifeCare#dentalCare#catFriendly#catteryBoarding#afterHoursCare#weekendAppointments#modernFacilities#pricingConcerns#receptionIssues#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate before procedures, especially dental work, surgery or after-hours care.
- If your pet is anxious, mention this when booking, as several owners praised the team’s patient handling and low-stress approach.
- For cats, ask about the separate cat waiting area, cattery options and carrier support if needed.
- Confirm exactly which vaccinations are due at each appointment and check they have been recorded before leaving.
- For urgent or after-hours situations, phone ahead and be clear about whether you are already registered with the clinic.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking
489mUnnamed Road, Parking lot, Frimley, Hastings 4120, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VetsOne is in St Leonards, Hastings, Hawke's Bay 4120. No train, ferry or light-rail station was found within walking distance, so most pet owners will find it easiest to drive or check Google Maps for the nearest bus route. Street parking is typically available in this suburb, but check nearby signs before leaving your vehicle.
VetsOne is open Monday to Friday from 8:00 am to 5:30 pm, and Saturday to Sunday from 9:00 am to 12:30 pm. Hours can change on public holidays, so call ahead to confirm before visiting.
You can contact VetsOne by calling 06 878 8666 or visiting its website at http://www.vetsone.co.nz/. Calling is the best option for urgent care questions, booking details or confirming current hours.
To book an appointment at VetsOne, call the clinic or use the contact options on its website. If your pet is anxious, mention this when booking, as reviews frequently praise the team’s gentle handling and low-stress approach.
Consultation fees at VetsOne can vary because veterinary fees in New Zealand are set by each clinic and are not government-regulated. Call the clinic for a current quote, and ask for an itemised written estimate before procedures such as dental work, surgery or after-hours care. After-hours or urgent-care fees are typically higher. Pet owners in New Zealand usually rely on private pet insurance or payment-plan options in general, as ACC does not cover pets and there is no public scheme for veterinary care.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash. Some clinics may also support pet-insurance claims or payment plans, but call ahead to confirm what VetsOne currently accepts.
VetsOne is associated with after-hours and weekend urgent care in review feedback. For urgent situations, call ahead before travelling, explain your pet’s symptoms clearly, and confirm whether registration status affects access to care.
VetsOne is rated 4.6 out of 5 from 278 reviews, with strong praise for compassionate staff, clear communication, gentle handling, modern facilities, cattery services and end-of-life care. Common concerns in reviews relate to cost, occasional follow-up issues, reception interactions and wait times, so it is sensible to ask questions clearly and request written estimates when needed.
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Last updated: 16 July 2026