324 reviews
69 West Coast Road, Glen Eden, 0602, New Zealand
#compassionateCare#avianVet#exoticPets+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most consistently praised the team for kind, compassionate handling of pets and clear support during stressful visits, surgery, urgent illness and end-of-life care. Many reviews describe knowledgeable vets, thorough checks, good explanations and strong outcomes across cats, dogs, rabbits and birds. Avian and exotic pet care stands out repeatedly, with several owners saying it is hard to find comparable bird expertise in Auckland.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small number raise serious concerns about reception manner, missed calls, delays getting results or callbacks, and waiting-room handling during sensitive appointments. Pricing feedback is mixed: many owners call the clinic affordable or reasonably priced, while others felt quoted costs were too high or that money was prioritised. One review also criticised the clinic’s cleanliness and need for upkeep, though this was not a common theme.
🏥Clinic Specialties
- Avian veterinary care
- Exotic pet medicine
- Surgery and post-operative care
- Urgent and last-minute appointments
- Senior pet and end-of-life care
- Anxious or difficult-to-handle pets
🏷️Keywords
#compassionateCare#avianVet#exoticPets#clearCommunication#friendlyStaff#reasonablePricing#urgentAppointments#endOfLifeSupport#thoroughExams#surgeryCare#anxiousPets#followUpCalls#receptionConcerns#phoneDelays#mixedPricingFeedback
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Book ahead where possible, but mention urgency clearly as many owners report being fitted in for last-minute or emergency concerns.
- If you have a bird or exotic pet, ask for a vet with avian or exotic experience when booking.
- For anxious or reactive pets, tell reception in advance; reviews suggest the team can plan calming medication, treats or gentler handling.
- Ask for a written estimate and staged treatment options if cost is a concern, as pricing experiences vary.
- If you are waiting on results or a callback, follow up proactively, as a few owners reported phone and communication delays.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜16:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
The Church of Jesus Christ of Latter-day Saints parking
401m68 Rua Road, Glen Eden, Auckland 0602, New Zealand
Wilson Parking - West Coast Road Park n Ride
582m265 West Coast Road, Glen Eden, Auckland 0602, New Zealand
Glen Eden Park & Ride
704m16 Waikumete Road, Glen Eden, Auckland 0602, New Zealand
14 Waikumete Rd Parking
710m14 Waikumete Road, Glen Eden, Auckland 0612, New Zealand
P+R Glen Eden
715m14 Waikumete Road, Glen Eden, Auckland 0602, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vets R Us Ltd is in Glen Eden, Auckland 0602. No train, ferry or light-rail station was found within easy walking distance, so driving may be the simplest option; street parking is typically available in the suburb, but check local signage. For public transport, check Google Maps for the nearest Auckland bus route and use an AT HOP card or supported contactless payment where available.
Vets R Us Ltd is open Monday to Friday from 8:00 am to 6:00 pm, and Saturday from 9:00 am to 4:00 pm. No Sunday hours were provided, so call ahead to confirm availability before visiting on weekends or public holidays.
You can contact Vets R Us Ltd by phone on (09) 818 7454, or visit the clinic website at http://carevets.co.nz/. Calling is the best option for current appointment availability, urgent concerns, fees and service details.
To book an appointment at Vets R Us Ltd, call the clinic or use the contact options on its website. If your pet needs urgent or last-minute care, explain the situation clearly when booking, as reviews mention owners being fitted in for urgent concerns.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Vets R Us Ltd for a current quote, and for procedures or surgery ask for an itemised written estimate before treatment begins. ACC covers human personal injury only and does not cover pets, so owners usually rely on private pet insurance or general payment-plan options where available.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash, but you should call ahead to confirm Vets R Us Ltd's current payment options. Some clinics may also support pet-insurance claims or payment plans, but availability needs to be checked directly with the clinic.
The provided information does not confirm a dedicated after-hours emergency service at Vets R Us Ltd. Reviews do mention urgent and last-minute appointments during clinic availability, so call to enquire if your pet needs urgent care; after-hours veterinary fees in New Zealand are typically higher when emergency services are used.
Vets R Us Ltd is reviewed for avian veterinary care, exotic pet medicine, surgery and post-operative care, senior pet and end-of-life care, support for anxious or difficult-to-handle pets, and urgent or last-minute appointments. If you have a bird or exotic pet, ask for a vet with avian or exotic experience when booking.
Yes, reviews repeatedly highlight avian and exotic pet care at Vets R Us Ltd, including comments from owners who found this expertise valuable in Auckland. The review summary also mentions care for rabbits and birds, so call ahead to confirm the right vet is available for your species and concern.
Vets R Us Ltd has a 4.5 out of 5 rating from 324 reviews. Pet owners most often praise compassionate handling, knowledgeable vets, clear explanations, thorough checks, surgery care, end-of-life support, and bird or exotic pet expertise. Some feedback mentions reception concerns, missed calls, callback delays, mixed pricing experiences and one cleanliness complaint, so it is sensible to confirm expectations when booking.
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Last updated: 16 July 2026