324 reviews
69 West Coast Road, Glen Eden, 0602, New Zealand
#compassionateCare#avianVet#exoticPets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for warm, compassionate handling of pets and people, especially during stressful urgent visits and end-of-life decisions. Many reviews describe knowledgeable, thorough vets, clear treatment explanations, strong follow-up, and good outcomes after surgery, vaccinations, wound care, dental or oral issues, and care for older animals. A repeated strength is the clinic’s experience with birds and other exotics, with several owners saying it is hard to find comparable avian care.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small group raised real concerns about reception communication, unanswered phones, appointment handling, and feeling rushed or poorly treated. Pricing is mostly described as reasonable or affordable, though several owners felt overcharged, wanted staged payments, or found specific quoted procedures expensive. Isolated reviews also mention a delayed test result callback, a dated computer system, a facility needing more care, and serious dissatisfaction with diagnosis or treatment decisions.
🏥Clinic Specialties
- Avian and bird medicine
- Exotic pet care
- Surgery and post-operative care
- Urgent appointments and walk-in support
- Senior pet and end-of-life care
- Anxious or difficult-to-handle pets
🏷️Keywords
#compassionateCare#avianVet#exoticPets#clearCommunication#friendlyStaff#thoroughExams#urgentCare#surgeryCare#endOfLifeSupport#reasonablePricing#longTermClients#anxiousPets#followUpCalls#receptionIssues#phoneDelays#pricingConcerns
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- If your pet is a bird or exotic animal, mention the species when booking so you can be matched with an experienced vet.
- For urgent cases, call early and explain the symptoms clearly; many reviewers were fitted in at short notice, but phone responsiveness was inconsistent.
- Ask for a written estimate and treatment options before procedures, especially dental work, surgery, or staged treatment plans.
- If your pet is anxious or reactive, tell the team in advance, as reviewers reported helpful handling plans and calming medication options.
- For end-of-life appointments, ask about timing and a quieter waiting option if your pet may become distressed in reception.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜16:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
The Church of Jesus Christ of Latter-day Saints parking
401m68 Rua Road, Glen Eden, Auckland 0602, New Zealand
Wilson Parking - West Coast Road Park n Ride
582m265 West Coast Road, Glen Eden, Auckland 0602, New Zealand
Glen Eden Park & Ride
704m16 Waikumete Road, Glen Eden, Auckland 0602, New Zealand
14 Waikumete Rd Parking
710m14 Waikumete Road, Glen Eden, Auckland 0612, New Zealand
P+R Glen Eden
715m14 Waikumete Road, Glen Eden, Auckland 0602, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
CareVets Glen Eden is in Glen Eden, Auckland 0602. No train, ferry or light-rail station was found within easy walking distance, so most pet owners should plan to drive or check Google Maps for the nearest bus route; street parking is typically available in the suburb, but check local signage before leaving your car.
CareVets Glen Eden is open Monday to Friday from 8:00 am to 6:00 pm, and Saturday from 9:00 am to 4:00 pm. No Sunday hours were provided, so call ahead or check the clinic website before visiting on weekends or public holidays.
You can contact CareVets Glen Eden by calling (09) 818 7454 or by visiting the CareVets website at http://carevets.co.nz/. If your matter is urgent, phone first and explain your pet's symptoms clearly when you get through.
To book an appointment at CareVets Glen Eden, call the clinic or use the CareVets website to enquire. If your pet is a bird, exotic animal, anxious, reactive, elderly, or needs urgent attention, mention this when booking so the team can plan the right appointment type.
Consultation fees vary by clinic in New Zealand and are not set or regulated by a government fee schedule. Call CareVets Glen Eden for a current quote, and ask for an itemised written estimate before procedures such as dental work, surgery, diagnostics or staged treatment; pet owners commonly rely on private pet insurance or payment-plan options in general, but you should confirm what is available directly with the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but payment options can vary. Call ahead to confirm what CareVets Glen Eden accepts, and ask in advance about any pet-insurance claim support or payment-plan options if cost is a concern.
Yes, reviews repeatedly describe CareVets Glen Eden as experienced with birds and other exotic pets. If you are booking for an avian or exotic animal, tell the clinic the species and symptoms when you enquire so they can match your pet with suitable veterinary support.
CareVets Glen Eden is rated 4.5 out of 5 from 324 reviews. Pet owners often praise compassionate handling, knowledgeable vets, clear explanations, follow-up care, surgery and vaccination outcomes, avian and exotic pet experience, and support for older pets, while some reviews mention concerns about reception communication, phone delays, appointment handling and pricing clarity.
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Last updated: 16 July 2026