449 reviews
5 Wagener Place, Mount Albert, 1025, New Zealand
#exoticPets#rabbitVet#avianCare+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team’s knowledge and confidence with exotic pets, especially rabbits, birds, reptiles, guinea pigs, mice and other small animals. Many reviews describe vets and nurses as kind, patient, gentle and clear in their explanations, with owners feeling reassured during stressful visits, surgery, emergency care or end-of-life decisions. Positive reviewers also valued detailed treatment plans, updates during procedures, and a strong sense that their pets were handled with care.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but the negative feedback is specific and serious. Some owners reported poor outcomes, dismissed concerns, lack of urgency for critical cases, communication failures, or feeling that accountability was lacking after complications. Pricing concerns also came up several times, including expensive treatment, charges above expectations, upselling concerns, missed-appointment fees, and frustration when costs did not seem matched by results.
🏥Clinic Specialties
- Exotic pet medicine
- Rabbit veterinary care
- Avian and parrot care
- Reptile treatment
- Small mammal dentistry and care
- End-of-life and palliative support
🏷️Keywords
#exoticPets#rabbitVet#avianVet#reptileCare#knowledgeableVets#compassionateCare#clearCommunication#dentalExtractions#surgeryCare#endOfLifeCare#costTransparency#afterpayAvailable#friendlyStaff#urgentCareConcerns#pricingConcerns#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Book ahead, especially for exotic pets, as several owners mention the clinic can be busy and appointments help ensure care.
- Ask for a written estimate and clarify likely follow-up costs before procedures, particularly for surgery, diagnostics or ongoing treatment.
- If your pet has an urgent or worsening condition, clearly state the symptoms and timeframe when calling, as emergency access received mixed feedback.
- Bring previous records and be ready to discuss options, as many positive reviews mention detailed explanations and shared decision-making.
- For rabbits, birds, reptiles and small mammals, request a vet experienced with that species, as this is the clinic’s most consistently praised strength.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pet Doctors (Exotics & Wildlife) is in Mount Albert, Auckland 1025. No train, ferry or light-rail station was found within walking distance, so driving is likely easiest, or you can check Google Maps for the nearest bus route; street parking is typically available in this suburb, but check local signage when you arrive.
Pet Doctors (Exotics & Wildlife) is open Monday to Friday from 8:00 am to 6:00 pm, and Saturday from 9:00 am to 5:00 pm. Sunday hours were not listed in the provided information, so check ahead before visiting on a Sunday or public holiday.
You can contact Pet Doctors (Exotics & Wildlife) by calling (09) 828 4031 or visiting its website at https://petdoctorsstlukes.co.nz/.
Book an appointment with Pet Doctors (Exotics & Wildlife) by calling the clinic or using the contact options on its website. Booking ahead is especially recommended for exotic pets, as reviews suggest the clinic can be busy and species-specific vet experience is important.
Consultation fees vary by clinic in New Zealand and are not government-regulated. Call Pet Doctors (Exotics & Wildlife) for a current quote, and ask for an itemised written estimate before procedures, diagnostics, surgery or ongoing treatment; pet owners commonly rely on private pet insurance or payment-plan options in general, but you should confirm what applies before booking.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but you should call ahead to confirm current options. The review tags mention Afterpay availability, so ask the clinic directly if you want to use a payment plan.
Pet Doctors (Exotics & Wildlife) is especially known for exotic pet medicine, including rabbit veterinary care, avian and parrot care, reptile treatment, and small mammal dentistry and care. The review summary also mentions end-of-life and palliative support.
Pet Doctors (Exotics & Wildlife) has a 4.5 out of 5 rating from 449 reviews. Pet owners often praise the team’s knowledge with rabbits, birds, reptiles, guinea pigs, mice and other small animals, while some reviews raise concerns about pricing, communication, urgency in critical cases and outcomes, so it is sensible to discuss costs and treatment options clearly before care begins.
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Last updated: 16 July 2026