449 reviews
5 Wagener Place, Mount Albert, 1025, New Zealand
#exoticPets#rabbitVet#avianVet+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the clinic for knowledgeable, compassionate care, especially for exotic pets such as rabbits, birds, reptiles, guinea pigs, rats, mice and turtles. Many reviews describe vets and nurses who explain diagnoses, treatment plans, procedures and costs clearly, with several owners saying they felt reassured during stressful or urgent situations. Long-term clients and owners travelling across Auckland often said they trusted the team deeply and would recommend them, particularly for avian and rabbit care.
💬Common Feedback & Suggestions
The reviews are mostly positive, but a small group raise serious concerns about outcomes, communication and accountability after procedures or critical presentations. Pricing feedback is mixed: some owners found costs reasonable, transparent or helped by payment options, while others felt treatments, medications, missed-appointment fees or estimates were expensive or poorly handled. A few reviewers also reported difficulty getting urgent appointments, rude reception contact, or feeling that their concerns were dismissed.
🏥Clinic Specialties
- Exotic pet medicine
- Rabbit medicine and surgery
- Avian care
- Reptile medicine
- Guinea pig and small mammal care
- Dental extractions and ongoing dental care
🏷️Keywords
#exoticPets#rabbitVet#avianCare#reptileCare#smallMammals#compassionateCare#clearCommunication#knowledgeableVets#friendlyStaff#costTransparency#paymentOptions#longTermTrust#urgentCareConcerns#pricingConcerns#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Make an appointment, especially for exotic pets, as the clinic can get busy.
- Ask for a written estimate and discuss budget options before tests, procedures or hospitalisation.
- For rabbits, birds, reptiles and small mammals, mention the species and symptoms clearly when booking so the right vet can be matched.
- If your pet needs urgent care, call ahead and confirm whether they can be seen promptly that day.
- Bring previous records, medications and details of any recent procedures to help the team explain options and costs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pet Doctors (St Lukes & Exotics) is in Mount Albert, Auckland 1025. No train, ferry or light-rail station was found within easy walking distance, so driving is likely to be simplest; street parking is typically available in the suburb, but check local signage when you arrive. For public transport, use Google Maps to check the nearest bus route to the clinic before you travel.
Pet Doctors (St Lukes & Exotics) is open Monday to Friday from 8:00 am to 6:00 pm, and Saturday from 9:00 am to 5:00 pm. Sunday hours were not listed in the provided information, so call ahead or check the clinic website before visiting on a weekend or public holiday.
You can contact Pet Doctors (St Lukes & Exotics) by calling (09) 828 4031. You can also visit the clinic website at https://petdoctorsstlukes.co.nz/ for more information.
Book an appointment with Pet Doctors (St Lukes & Exotics) by contacting the clinic directly or using the clinic website. Appointments are especially recommended for exotic pets, and it helps to mention your pet's species, symptoms and any recent treatment when booking so the team can match you with the right vet where possible.
Consultation fees vary by clinic in New Zealand and are not regulated, so call Pet Doctors (St Lukes & Exotics) for a current quote before booking. There is no public or government scheme that covers pet veterinary care in New Zealand, ACC is for human personal injury only, and there is no government-published veterinary fee schedule. For tests, dental work, surgery or hospitalisation, ask for an itemised written estimate first. Pet owners may also want to ask generally about private pet insurance or payment-plan options, but availability depends on the clinic and provider.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay and cash, but you should call ahead to confirm what Pet Doctors (St Lukes & Exotics) accepts. Some clinics may also support pet-insurance claims or payment plans, so ask before your appointment if this matters for your budget.
Yes, the review summary identifies Pet Doctors (St Lukes & Exotics) as offering exotic pet medicine, including care for rabbits, birds, reptiles, guinea pigs and small mammals. When booking, clearly state your pet's species and symptoms so the clinic can advise whether the right vet is available for your pet's needs.
Pet Doctors (St Lukes & Exotics) is associated with exotic pet medicine, rabbit medicine and surgery, avian care, reptile medicine, guinea pig and small mammal care, and dental extractions or ongoing dental care. Ask the clinic directly about your pet's condition, expected costs and whether a written estimate is needed before treatment.
The provided information does not list dedicated after-hours or emergency services for Pet Doctors (St Lukes & Exotics). If your pet needs urgent care, call ahead during opening hours to check whether they can see your pet promptly that day; urgent or after-hours veterinary care in New Zealand is typically more expensive than a standard consultation.
Pet Doctors (St Lukes & Exotics) has a 4.5 out of 5 rating from 449 reviews in the provided data. Pet owners often praise the clinic's knowledgeable and compassionate care, especially for exotic pets, rabbits and birds, and many mention clear explanations and long-term trust. Feedback is not uniformly positive: some reviews raise concerns about pricing, urgent appointment availability, communication and outcomes after procedures.
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Last updated: 16 July 2026