4.4
138 reviews
345 Douro St, , ON N5A 3S8
#compassionateCare#endOfLifeSupport#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s exceptional kindness and compassion, noting how pets are made to feel safe and welcomed, including anxious or reactive dogs. Reviewers highlighted knowledgeable vets who explain options without pressure, avoid unnecessary tests, provide clear communication and follow-up calls, and even coordinate with specialists when needed. Many also appreciated quick or easy-to-get appointments, efficient visits, the ability to text the clinic, and deeply supportive end-of-life care.
💬Common Feedback & Suggestions
Feedback is overwhelmingly positive, with only a few concerns raised. Some clients reported price increases or felt overcharged, and one mentioned a delayed call-back on lab results. A couple of reviews cited lapses in front-desk professionalism and one upsetting experience around an end-of-life/sedation visit, while another felt the quality of care on a case was disappointing. Otherwise, negative comments were rare and isolated.
🏥Clinic Specialties
- Preventive care and vaccinations
- Allergy and dermatology management
- Behaviour-sensitive handling for anxious dogs
- Exotic small mammal care (ferrets, guinea pigs)
- End-of-life and palliative care
- General soft-tissue surgery
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#thoroughExplanations#followUpCalls#gentleHandling#anxiousDogsHandled#exoticPetCare#endOfLifeSupport#quickAppointments#efficientService#textingAvailable#fairPricing#priceConcerns#responsiveCommunication#longTimeClients
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, let the team know—they’re noted for gentle, behaviour-sensitive handling that helps pets settle in.
- Use the clinic’s texting option for quick questions or updates between visits.
- Ask for a cost estimate in advance and discuss alternatives; a few reviewers noted price changes or higher-than-expected bills.
- Book ahead when you can, but if it’s time-sensitive, mention urgency—they’ve often been able to fit pets in quickly.
- If you’re waiting on lab results or a follow-up call, reach out proactively if you haven’t heard back within the expected timeframe.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
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Last updated: August 5, 2026