208 reviews
620-A Academy Rd, , MB R3N 0E6
#compassionateCare#friendlyStaff#clearCommunication+12
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians and staff for being compassionate, patient, and highly skilled. Many noted thorough exams, clear explanations with treatment options, and great handling of anxious or reactive pets, including taking extra time to make them comfortable. Reviewers also highlighted timely help for urgent needs and solid outcomes across routine care, dental procedures, and more complex cases. Long-term clients repeatedly expressed trust and said they would recommend the clinic.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, but a minority raised concerns about customer service and logistics. Several mentioned long waits, delayed or cancelled appointments, and difficulty reaching the clinic by phone, along with a few complaints about unexpected charges or perceived high prices and upselling. There were isolated reports of misdiagnosis or contradictory diagnoses, one account of rough handling, and one euthanasia visit described as lacking empathy. These were exceptions rather than the rule, but suggest the value of clearer communication and consistency.
🏥Clinic Specialties
- Dentistry and dental extractions
- End-of-life and euthanasia support
- Urgent and same-day care
- Rabbit and exotic medicine/surgery
- Low-stress handling for anxious pets
- Internal medicine and complex diagnostics
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExams#patientWithAnxiousPets#lowStressHandling#urgentSameDayCare#longTermClients#fairPricing#someFindPricesHigh#pricingTransparencyIssues#followUpCalls#endOfLifeSupport#catFriendly#rabbitAndExoticCare#occasionalLongWaits#appointmentCancellations
Overall Ratings
🐾Tips for Pet Owners
- Book routine visits early and request your preferred vet to maintain continuity of care.
- For urgent concerns, call right at opening—reviewers were often accommodated on short notice or the same day.
- If your pet is anxious or reactive, let staff know in advance; they use low-stress techniques (e.g., rugs, treats, exams on the floor).
- Ask for an itemized estimate before procedures and confirm any add-ons to avoid surprise charges.
- Plan a little buffer time around your appointment in case schedules run behind.
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Opening Hours
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Last updated: August 5, 2026