394 reviews
470 Phillip St, , ON N2L 5J2
#compassionateCare#friendlyStaff#clearCommunication+14
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise the team’s compassion, friendliness, and clear communication, noting that staff take time to explain care and follow up by phone or email. Many report strong medical outcomes—from accurate diagnoses and allergy management to ACL/CCL rehab, IVDD recovery and seizure support—guided by knowledgeable veterinarians and techs. Booking is easy, visits are efficient, and in urgent situations they’ve accommodated late or same‑day care. The facility is described as clean and welcoming, and several reviewers highlight reliable grooming and boarding.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive; the few concerns focus on cost, with several people calling fees expensive or overpriced, though others felt pricing was fair for the level of care. One reviewer felt a large‑breed dog wasn’t handled well without anaesthesia, and another questioned a diagnostic recommendation; a single harsh review alleged limited capability beyond basic services. Overall, these critiques were isolated compared with the many strong endorsements and long‑term loyalty.
🏥Clinic Specialties
- Canine rehabilitation and physiotherapy
- Orthopaedic care and CCL/ACL surgery recovery
- Neurology support for IVDD and seizures/epilepsy
- Allergy diagnosis and management
- Grooming and boarding services
- Compassionate end‑of‑life care
🏷️Keywords
#compassionateCare#knowledgeableVets#clearCommunication#helpfulFrontDesk#followUpCalls#flexibleScheduling#emergencyAccommodation#rehabAndPhysio#orthoRecovery#neurologySupport#allergyManagement#groomingAndBoarding#cleanFacility#priceyForSome#longTermLoyalty#endOfLifeSupport
Overall Ratings
🐾Tips for Pet Owners
- If your pet has mobility or neuro issues, ask about their rehab/physio options and home‑exercise guidance—many reviewers saw strong results.
- Request written estimates and discuss cost‑sensitive alternatives up front; several reviewers noted transparent pricing and even refunds of unused estimates.
- Use phone or email after appointments for clarifications—staff are responsive and happy to answer follow‑up questions.
- For urgent concerns, call ahead; reviewers report the team has accommodated last‑minute visits and even stayed late when needed.
- Large‑breed owners may wish to confirm the clinic’s handling approach in advance to ensure it aligns with your expectations.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Laurelwood Veterinary Hospital is located at 515 Benjamin Rd, Waterloo, ON N2J 3Z4. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; street parking is typically available in the area, but check local signage, or use Google Maps or Grand River Transit to find the nearest bus route.
Laurelwood Veterinary Hospital asks pet owners to call ahead to confirm current opening hours before visiting.
You can contact Laurelwood Veterinary Hospital by phone at (519) 699-0875.
To book an appointment at Laurelwood Veterinary Hospital, call the clinic to enquire about availability and the best visit type for your pet’s needs.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; OHIP and provincial health insurance do not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate for procedures or treatment plans. Pet insurance and third-party payment-plan options may be available generally in Canada, but confirm directly before relying on them.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay; some may also support pet-insurance claims or third-party payment plans. Call ahead to confirm Laurelwood Veterinary Hospital’s current accepted payment methods.
Based on owner feedback, Laurelwood Veterinary Hospital is noted for canine rehabilitation and physiotherapy, orthopaedic recovery support after CCL or ACL surgery, neurology support for IVDD and seizures or epilepsy, allergy diagnosis and management, grooming and boarding, and compassionate end-of-life care.
Pet owners describe Laurelwood Veterinary Hospital as compassionate, friendly, clean, and communicative, with strong satisfaction reported for service attitude, cleanliness, convenience, medical expertise, and recommendability. The main recurring concern is cost, so it is sensible to discuss estimates and treatment options up front.
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Last updated: July 28, 2026